SLOWEST shipping ever... and then part of my order was missing.
Way better service at Bailey's Blossoms or Lenny Lemmon.
So far no one is responding to my emails regarding my missing items. I've emailed three times.
I'm so disappointed - this was for a gift for my daughter for her 1st birthday.
I ordered the adorable "Best Gift Ever" outfit that seemed so cute in all of the pictures. It took 2 months to get here and when I finally got it the size was way off. The smallest size they have is 0-3, but what I actually got could fit a 6+ baby. The baby is due the week of Christmas, there is no way they will grow into it in time for it to be worn at the appropriate season. Nor do they have a "smaller size". Don't waste your money
Dear Jul,
Thank you for ordering at Petite Bello. We are sorry we were not able to match your expectations of the product. We have tried to locate your case by the name you have used here, but to no avail. We would like to hear from you and see how we can handle your case.
Best regards,
Petite Bello
I have been waiting for almost a month for my orders, the company will not answer me I have emailed them several times! Saw this company on Facebook, I guess I should of done more research! And i have ordered 3 baby outfits for christmas and tomorrow is Christmas eve and no sign of the order of course they charged my amex the same day as the order... i wish i would of read the reviews before I wasted my $... hopefully the items show up but reading the reviews looks like I am going to be disappointed So Upset
Dear Julia,
Thank you for your order with Petite Bello. We are sorry you had a bad experience with your purchase.
We do our best to keep our customers happy and deliver as fast as possible.
Our customer support agents have answered all your questions and have supplied all the information available. If you didn’t get any reply please review your junk email/other folders.
We can resend them or send you privately all screen shots of the replies. All your orders were delivered within 3 weeks including processing time, meaning, within our shipping terms.
Nevertheless, we would like to hear from you, please contact us via email and let us know we wrote you here.
Best regards,
Petite Bello
Pictures on Facebook are misrepresentative of actual products. Quality is cheap. Sizes run significantly bigger than they say. All products are shipped from China. Be prepared to wait 1 month+ for orders. Shipment status trackers give no information and company does not respond to inquiries.
Dear Alli,
Thank for your order with Petite Bello and we apologies you feel this way.
Our processing time is 2-7 days and shipping is 10-45 days as stated on our shipping policy. Your packaged was delivered within our shipping policy.
We ship with USPS and we usually deliver within 10-14 days once shipped.
Our customer support team works 24/5 (Not including weekends) and replies within 24 hours. If you didn’t get a reply we are always available on our social pages through private massaging. We guarantee we will always try to do our best to assist.
It is very important for us to emphasize that pictures on our social pages are pictures taken of the exact items we manufacture, and if you feel an image did not alien with the product you received, we would like to get feedback so we can handle it.
Most of our products are manufactured and shipped within the USA today.
We would love for you to have a different experience with us and would love for you to contact us so we can send you one of items we produce in the USA so you can review us differently.
Wishing you a lovely day,
Petite Bello
I bought three onesies from Petite Bello for my daughter. They took almost a month to come in the mail. The material is very thin and roigg, not high quality at all. And there is something off about the shape of the onesies, they don't fit well. These are cheaply made. So disappointed.
Dear Ansley,
Thank you for your order with Petite Bello. We are very sorry you were not satisfied with your order.
Our processing time is 2-7 days and we deliver within 14 days but unfortunately during season time shipping might take longer.
We provide service to thousands of people a day. Cases like yours are a rare occurrence and we always try to resolve them as fast as possible. Did you try to contact us on Social media as well?
Locating you by name didn’t work, so we ask you kindly to contact our customer service so we can help and resolve the issue asap.
Thank you,
Petite Bello
I found Petite Bello through social media. First time ever ordering through a company that reeled me in with cute ads. I looked at the website and got the impression it was sort of "boutique" baby clothes and I saw the company was based in California. The prices are higher than the big popular brands (i. E. Carters) but I thought they were cute and ordered two items. When I received the shipping notification, I saw it was coming from CHINA not California. It took about two weeks to receive it. All not a huge deal. But the clothes themselves are strange materials. Soft in the inside which is what matters, but the outside of the one garment is spandex, like the baby is going to be working out in it. Kind of strange to me. Also there are no snaps or a way to open the bottom for a diaper change. I'll have to pretty much remove the entire onsie outfit. I guess I should have read the description / inspected the photos more carefully. But with all this considered, I feel like I really overpaid for these clothes. I'll stick with shopping in stores for baby clothes from now on.
Dear Bridgett,
Thank you for your business and we apppriciate the kind words about our store.
We are based in California, but we operate with different brands, designers & warehouses (domestically and worldwide). We ship thousands of items a day based on stock availability.
We hold a big variety of products made in the USA, Europe and also Asia. Regardless to the manufacturing place, we make sure our merchandise is of high quality, and take every feedback we get seriously.
Each items of ours has a description which includes material composition, sizes and any other additional information we hold about the product.
The design of the product is one without snaps on it, and we are sorry to hear you were disappointed receiving it.
Wishing you a lovely day
Petite Bello.
Petite Bello offers the cutest and in style clothing for your little ones. Our son loves his outfits we got from
Them. He is a fast growing child and he got to wear all his outfits for more than 6 months. I love being about to shop at home, get great deals, and never have to hassle the mall.
Wrote a review and got a lie of a reply. Now Im really displeased. My order was placed Jan 24th and was only updated to shipping AFTER I contacted customer service on Feb 4th and also clearly shows was sent to shipper the following day. Would really appreciate it if they could just own up to their mistakes. I order things online almost exclusively because I have a demanding full time job and have little time to shop at brick and mortar stores. This level of customer service is a joke at best. Also, where is this private message with screenshots you claim you sent? Feel free to call me as well, Id love to discuss in further detail. I have all documentation in writing. Thanks!
Dear Heather, We would like to thank you for your business and being a returning costumer.
We apologise for the way you felt during your most recent purchase. We value all feedbacks and strive to do better in the future
We checked your order and our CS agent replies. We do our best to accommodate requests for cancellation, alter and postpone shipping/order when our customers ask.
Your order was placed on Jan 24th and we have processed and shipped it on Jan 30th, which are 6 days (sending you a private message with a screenshot). Once orders are processed and shipped we cannot stop the order any longer. First time you wrote was on Feb 4th, by then, there was nothing we could have done. Therefore, our customer agent nicely replied we cannot cancel the order.
In case you are no longer interested in our items, you are more than welcome to return them to us and we will refund the money according to our policy.
Wishing you a lovely day,
Petite Bello.
Edited on Costumer Reply:
We resent our email today. Please let us know if you didn’t get it. You can see on the screenshot it was fulfilled on the 30th.
We really do try to give a great service and if it there is any mistake done on our side, we would definitely take responsibility. We could not stop your order but as we wrote you can return it once received.
It has been really hard to find clothes for babies that are not extremely cartoon-ish. I found Petite Bello the perfect balance of cute with new baby fashion flavor. The quality of material is remarkable. No shrinking and no fading. This company is the new wave of clothing for babies.
I have received yesterday after waiting from 2.5 weeks the bundle I have ordered. The clothes are amazing and very cute. I am very satisfied with my purchase.
It would be nice if you had the option of expedited shipping.
I ordered several outfits from Petite while I was pregnant they came well before I gave birth. The quality of the clothes are great and they fit my little boy perfectly. I have gotten so many compliments on the outfits and several people have asked where I keep all of these unique clothes. A couple of my friends have also ordered from Petite and called thanking me for the new place to buy clothes. I will definitely continue ordering clothes from Petite Bello.
Petite Bello's clothing are poor quality and look nothing like the pictures on their website. When I emailed the company to ask about returning my order, I was treated rudely and told they would not accept my return solely based on the misrepresented quality of the clothes. Unfortunately, this company takes advantage of excited parents with their deceptive Facebook ads. I strongly suggest watching this before ordering any clothes of Facebook: http://dfw.cbslocal.com/2016/02/10/facebook-clothes-put-to-the-test/
Dear B. P.
Thank you for your order at Petite Bello. We sorry our pictures were not as you have expected them to be. We sell thousands of products and in the majority of cases our customers are happy.
When a case like yours happen, we try to do our best to provide the best service.
We would definitely like to hear from you, especially if someone was rude to you. We constantly invest money and time in improving and your feedback will be most helpful.
Our apologies for the experience you had with us, and we are looking forward to hearing from you.
Best regards,
Petite Bello
Ordered two playsuits for my little girl.
The playsuits are adorable and fit her just fine. I'm happy with the purchase.
The items have arrived after 3 weeks thanks to our "beloved" customs.
All in all, I'll recommend the store.
I love the camouflage outfits I bought. I got it for my daughter paying homage to my husband military background. Got her a bigger size to make sure she wont grow out of it too fast. The material is stretchy but I am okay with that since it is comfortable. The outfits look great.
The products are really cute and angelic. It suits my beautiful niece and she looks adorable and like an angel every time she wears one. Try one guys for your children!
I ordered a couple outfits for my new baby earlier this year from petite bello. My items were held at the border for some time. When I contacted the company my issue was immediately handled. The customer service was some of the best I have experienced. The clothes were adorable and fit great. Overall I was very pleased with the service I received and my baby has had plenty of wear. I also appreciated the stretchy fabric as I found it did not shrink and she is able to get more wear as she grows!
A bit before Christmas I have decided to give my niece an additional present.
I have placed an order of the cutest dress ever.
When it arrived I was very excited and she looks adorable. Size was good and I like the fabric.
Our son's nickname is Moose, so we obviously had to order the "Don't Moose With Me" romper. I have always been skeptical about ordering anything online but I was pleasantly surprised. The romper fit great and it was good quality. We couldn't be happier with the product. We will be ordering from them again.
I love the variety of clothing especially for boys. Love the sales and bundles! I order a lot online. Once in awhile something gets messed up in the delivery of my order but overall satisfaction is good.
Petite bello baby clothing!
I recently bought some baby boys clothing from petite bello and absolutely love them! From the quick delivery, lovely personal wrapping to opening the parcel finding a quality product, it's not going to be my last purchase :) Nicole xx
Overview
Petite Bello has a rating of 3.6 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petite Bello most frequently mention and customer service. Petite Bello ranks 184th among Baby Clothes sites.
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Dear Amalia,
Thank you for your order with Petite Bello. We are very sorry you feel this way.
We provide service to thousands of people a day. Cases like yours are a rare occurrence and we always try to resolve them as fast as possible. Did you try to contact us on social media as well?
Locating you by name didn’t work, so we ask you kindly to contact our customer service so we can help and resolve the issue asap.
Thank you,
Petite Bello