PetCareRx

Peggy Johnson is a delight and called me back to tell me she took care of everything. I was low on my dogs medication because I forgot to order it when I placed another order yesterday. I asked her to call her pharmacy and ask them to call my vet directly and not fax the prescription over. She called your pharmacy and followed back with me that they did call my vet directly. EXCELLENT CUSTOMER SERVICE. THANK YOU PEGGY JOHNSON
Elaine Lehman, Georgia

I haven't actually received my first order yet, so I guess I might be getting ahead of myself, but so far the process has gone well. The website was easy to use, they had the prescription cat food I wanted, the price was reasonable. I like that I just had to put down the name of my vet and they do the work of getting it approved by our vet. That was all done really fast, and now the order is on it's way. Andrew Singer called me today and the main point of his call was obviously to try to upgrade to their Wholesale deal, which costs money but since I plan on this being a repeat order, it makes sense as a way to save money over time, so I didn't see any reason not to. He is clearly a salesperson and probably is expected to upgrade customers to Wholesale, but he was polite and personable I didn't feel unduly pressured or anything. I get the impression that if any problems arise in the future with an order or with my vet, they are a company who will strive to provide good customer service.

Petcarerx offered me a membership a month ago. I have been ordering cat food and dog food several times prior to my last order. When you place an order, the member ship price shows you the total in your cart. The discounts are automatic and very clear to read. 10 days after I placed my order, I still did not have a tracking number. I sent an email asking where my order was. I received two separate emails stating that they canceled several of my items in the order and that they gave me too much of a discount (not my problem that their website showed me a different price). Instead of calling me, they decide to raise the total price of my order significantly. I called and stated I did not give them permission to charge my credit card any more than what my invoice stated. They very professionally should have called me and got in contact with me if they were not going to honor the price that is stated. I have copies of everything. The representative basically said, "it's too late, we have already processed". Seriously!?!? I will be contacting my credit card company immediately after leaving several reviews and I will dispute it. Just beware! Do your homework and read all of the reviews that people are leaving. I am not the only one.

My prescription needed renewal, during this time I had to let go of my male dog due to cancer. I called the company and they switched the quantity down to one dog and shipped it. All was fine until the charged me to double and shipped enough for two dogs. I had to explain that l had to put my dog down to 4 or 5 people, which was unpleasant to say the least.

The first person failed to update the quantity on auto ship.

The second person was just lazy and did not check to see if it had shipped and kept asking me was l sure they only sent me 60 instead of 120 pills. I offered to send a picture of the bottle but was declined.

The third person blamed it on the auto shipping and by then I just said cancel it. Over this span is had talked to 3 people before I was sent to another to close my account.

I again had to explain what happened and how I had to put down my little buddy. I told her to just cancel and stop taking my money and the pets plus or whatever needs to stop - it didn't even have a discount.

Chewy, which we bought treats from, sent flowers to us for our loss. You can bet I am going there, you should too.

My dog is on a medication for heart failure that is out of stock. I called several pet pharmacies and was told "out of stock, not sure when...". When I talked with a pharmacist (or represented herself to be on) from PetCare RX she assured me the medication in the dose my dog is prescribed was even in stock! So I ordered, joined the membership, and called my vet to tell her where her other patients could find the med. The pharmacists told me when I could expect to receive the UPS order and that she would even wave the shipping fee. The med did not arrive today so I logged in to the website for this company and there it was, 'out of stock'. I have requested the $139.00 charge be cancelled. I WAS TOLD BY THE COMPANY "sORRY FOR YOUR INCONVENIENCE". If you consider a medication for heart failure not being given for 3 days now an inconvenience, you do not understand the pharmacy side of your business.

I had a wonderful customer service rep who called me as soon as I placed an order to help me save even more money. Friendly, helpful, and my order should arrive very soon. Thank you so much!

I had problems ordering online, and, Theresa helped me. She was WONDERFUL! She was extremely helpful, pleasant, and, knowledgeable. It was like speaking to an old friend. She is DEFINITELY an asset to Petcarerx!

Before I was contacted by Andrew singer at pet Care RX, I was very frustrated because I could not get in touch was a real human being at the vet website recommended by my veterinarian. I was trying to refill an order for some special diet dog food, and I had received an email telling me the next shipment would be delayed due to a manufacturer shortage. When I called the company, I was kept in a revolving voicemail cycle and never transferred to an operator even though I kept pressing 0. Then I decided to send an email to an address that had been given to me by the company to see if I could get a status. This was three or four hours ago and I still have not received a reply to that email. Imagine my surprise after I found the same dog food on pet Care RX and place my order I got a call from a human being named Andrew Singer. Due to the pandemic, I have waited as long as an hour on hold waiting for a customer service rep to respond to my call because things are overloaded. Having a real person reach out to me to assist was a treasure today. Andrew answered all of my questions very patiently and we are just waiting for my veterinarian to approve the prescription diet. Meanwhile I still haven't heard back from the other online vet website. Thank you for providing excellent customer service!