PetCareChoice

My experience with PetCare Choice was very bad, similar to the other reviewers; It took over one month and many phone calls until my dogs prescribed medicine finally arrived.
It was manufactured by a company in PAKISTAN I never heard of. I hope that the medicine is not counterfeit! I would like to find out from anyone reading this if there are web sites where I can check if the medicine they sent from Pakistan is the real thing or counterfeit.

I ordered "Revolution" for my cat through this company because I could avoid having to get a prescription from my vet and because they were less expensive. I ordered on 1-7-11, recieved an email that the product "had shipped" on the same day.

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January, 07,2011
YOUR PET'S ORDER HAS BEEN SHIPPED

Your order number is: *******
Your shipping number is: *******
The following item(s) that have been shipped:
1 Revolution (Monthly)

* Please allow up to 8-12 business days for your package delivery.

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As of today, 2-10-11, I have yet to receive anything. I emailed customer service 2 weeks ago. No response. A google search on this company reveals MANY unsatisfied customers. I would avoid shopping with this company.

Debbie

I had been very satisfied with PetCareChoice... until this most recent order.

A few days after placing the order, I got a call/mesage from their customer service department telling me there was a 'discrepancy in my order' and to call back. When I called back, they said they had not received my vet's Rx.

I wrote my vet who said he was pretty sure they had faxed it but would re-fax the Rx. I called today, 3 days after having had my vet re-fax the Rx. They told me they still had not received the Rx. I told them that was pretty unlikely since I corresponded directly with my vet on who was going to have the Rx resent.

Then, the confessed 1) they were delayed (days!) in processing Rx faxes, and 2) that customer service had been calling customers advising them that they had not received prescriptions, not knowing the fax processing department was days (... like 3+ days!) behind.

So, I had the hassle of getting my vet to resend the Rx, pretty well accusing him and his staff of not sending it the first time, and he wastes his time resending it.

This is not a company I will do business with anymore. They may be a little cheaper on meds, but this kind of shilly-shally is not worth a few bucks.

Not recommended.

I ordered from this site and had to email them days later when I did not get a shipment confirmation. They said my vet denied the request. After days of back and forth, it was determined that the problem was my vet couldn't approve a year of refills. The medication only allows 6 months. The company should have known this and they should have contacted me immediately when my vet denied it. Once it was approved it still took over a week to get to me, making it 2 weeks altogether. Totally unacceptable. They told me it would be easy next time since I have refills. So, I ordered again 2 weeks ago. Once again, I did not get a shipment notification so a few days after I placed the order, I emailed them. A day or two after that, I received an email saying the med was back ordered. They advised that I call and change my order from the chewable to the caplet, which was in stock. I did this immediately. I had to call a few days after that b/c once again, no word from them - i was told it would ship out 42-48 hours after that. It wasn't and when I called, they told me that the caplets were also out of stock. Why could they not have told me? Why do I have to keep calling them and holding them accountable to do their job? I don't know. But this company doesn't give a crap and I canceled my order and will NEVER order from them again. It was a hassle and unprofessional.

I would give negative stars if I could. To date I have used this site twice, both times with disastrous results. That's what I get for trying to save a few dollars. The first time they blamed me and my vet and claimed they never received my dog's prescription. It took 3 weeks but we finally resolved that issue. This time I never received my dogs medication. It is November 26, the order was placed September 10 originally. The claimed it was lost in the mail, then there was a delay due to order volume. Then the order was never reshipped. Then the order was deleted. I mean, I asked them to just refund me but no. They kept insisting it would be here shortly. In the meantime I already had to go and get the flea and heartworm medicine from the vet anyway! Obviously at this point I just want a refund but I'm still getting the runaround. It's not worth it to save a few dollars. You'll never get the meds and if you do, it won't be without massive delay and a lot of headache. That's Canada for you!

Kachi
El Sobrante, CA