Bonnie B.

Very expensive. Could not access my benefits

I ordered from this site and had to email them days later when I did not get a shipment confirmation. They said my vet denied the request. After days of back and forth, it was determined that the problem was my vet couldn't approve a year of refills. The medication only allows 6 months. The company should have known this and they should have contacted me immediately when my vet denied it. Once it was approved it still took over a week to get to me, making it 2 weeks altogether. Totally unacceptable. They told me it would be easy next time since I have refills. So, I ordered again 2 weeks ago. Once again, I did not get a shipment notification so a few days after I placed the order, I emailed them. A day or two after that, I received an email saying the med was back ordered. They advised that I call and change my order from the chewable to the caplet, which was in stock. I did this immediately. I had to call a few days after that b/c once again, no word from them - i was told it would ship out 42-48 hours after that. It wasn't and when I called, they told me that the caplets were also out of stock. Why could they not have told me? Why do I have to keep calling them and holding them accountable to do their job? I don't know. But this company doesn't give a crap and I canceled my order and will NEVER order from them again. It was a hassle and unprofessional.