Charles D.

Best prices. Good local option for installation. Helpful reviews.

I ordered two toilets from YLiving. BOTH arrived broken. I spotted the first one when it arrived. I requested a replacement. YLiving customer service told me it was backordered from the manufacturer. No replacement date. Somehow, a helpful guy at their distribution partner found a whole bunch of them and sent me a replacement. Weeks after receiving the replacement, YLiving was still telling me my replacement was backordered. So here is the really sad part. A few months later, I was finally ready to install the other toilet. We opened the tank box. SMASHED! I called YLiving. No joy. They told me: 1) they no longer carry toilets; 2) I am out of their return window. That's it, they said. They just wiped their hands. Sorry Charlie. My only recourse was the manufacturer. Toto was won-der-ful! They said, we do not like to hear that our dealers --even our ex-dealers-- treat customers like that. They authorized a replacement. No thanks to YLiving. I would never buy anything from YLiving again.

I had been very satisfied with PetCareChoice... until this most recent order.

A few days after placing the order, I got a call/mesage from their customer service department telling me there was a 'discrepancy in my order' and to call back. When I called back, they said they had not received my vet's Rx.

I wrote my vet who said he was pretty sure they had faxed it but would re-fax the Rx. I called today, 3 days after having had my vet re-fax the Rx. They told me they still had not received the Rx. I told them that was pretty unlikely since I corresponded directly with my vet on who was going to have the Rx resent.

Then, the confessed 1) they were delayed (days!) in processing Rx faxes, and 2) that customer service had been calling customers advising them that they had not received prescriptions, not knowing the fax processing department was days (... like 3+ days!) behind.

So, I had the hassle of getting my vet to resend the Rx, pretty well accusing him and his staff of not sending it the first time, and he wastes his time resending it.

This is not a company I will do business with anymore. They may be a little cheaper on meds, but this kind of shilly-shally is not worth a few bucks.

Not recommended.