PetCareChoice

I have been using Petcarechoice.com for a few years now. I love the site because I am a single mom who can't afford very much. But me and my kids love our dog Milo and don't want to let him get sick. We needed flea medication and we ordered the product with them. It took about 2 weeks to arrive but we were extremely happy with the results and their customer service reps. Called to inform us of the delivery! I suggest it to anyone - and I am really shocked at the negative reviews... everyone I know who uses it loves it!

You don't get a prescription from the vet, just records of the visit and negative parasite test results are all that is needed. Additionally 1800petmeds and Chewy.com contact your vet for you. I faxed the veterinarian paperwork showing his results, with all the paperwork, emailed it, and had my vet call, but they refuse to ship without a prescription, which does not exist. Moreover, the reps are from the Philippines, claim to be from Canada, and say their products ship from Europe, yet the web site is listed to a Chicago owner with a disconnected phone number. Now I'm thinking I got scammed...

This is a terrible company. I ordered a medication for my dog, and the shipment got delayed several times. It was me who had to call them and to learn that the shipment to them will be again delayed by a week. Then they say it takes them 2-3 weeks to deliver it to you, if you can believe it.
After more than a month of waiting and being put off again and again, I canceled the order. They delivery is more than two months from the time of order, if one is lucky.
The only good thing is that you can call them. But they never bother to inform you of repeated delays.

I ordered what I thought was Frontline Plus Orange. The photo was of Frontline Plus Orange and the description is Frontline Plus Orange, but unless you read carefully, you don't realize that you are ordering Frontline Combo. This is a UK product that possibly has different quantity measurements of ingredients and fights different types of types of flea lines. The price was very low and I should have known better. I'm headed to my vet to buy the real stuff today and will be sending this back and/or reporting to my credit card company as fraudulent advertising and deceptive marketing.

Scam, they do not deliver items ordered. Customer service is very sweet voiced, and tells you various crap, like "Orders ship from UK and Homeland Security is delaying everything" OR "Orders ship from UK and there's been big storm delays"... blah blah. Offers to run shipping trace to get you off the phone but they never call back. I finally woke up and disputed thru American Express and they have reversed the charge and will deal with these crooks themselves.

Do not buy from petcarechoice.com. PetCareChoice uses bait and switch tactics. They offer steeply discounted pet medications - after waiting their 2-3 weeks waiting period to receive their products, they turn out to be generic medications from India.

They customer service is rude and uninformed and argumentative. If you ask a rep who owns PetCareChoice, the say they can't disclose that information. Very suspicious.

If insanely cheap pet meds are too good to be true - they are. Don't buy from PetCareChoice.

Ordered medications for my dog; for $5 shipping they were supposed to get here in 5-12 business days. After 10 days, I called--shipment was slow due to customs. After 15 days, called again--surely it will be there in three days. After 20 days, called again--more excuses. After 27 business days, called and was told that they'd reship, and that if I received the second shipment I'd be billed (how, I don't know). I opted for a refund. They said it would take 2-3 days to show up. If it doesn't, I'll post again. I lost most of my trust in them from the phone calls; the reviews on this list have made me lose all the rest.

Absolutely "The" worst online purchasing experience I have had. Each time I call about my order I am told something different. Called and inquired about my order, after having waited 30 days, and was told that there shipping department would be contacting me as to the arrival time of my order. No call was received. I called and was told that the delay was caused by a large storm, hung up and called again and spoke to someone else who told me that it was delayed by homeland security. Also the representatives are condescending, and try to rush you off the phone. I wish I would have known of this site to read previous reviews on this company. I will never buy from, or endorse this company. BEWARE!

I ordered Revolution for my cat almost about 2 months ago. Expecting that the product may be coming from overseas, I waited for 4 weeks before I first contacted them. The customer service rep sounded decent and told me that I hadn't provided them the prescription and so they were unable to ship. Although it was their responsibility to let me know when I ordered that I had to fax them a prescription, I still accepted the fact that "I" should have known better and taken the initiative to ask ""them"" if this order required a prescription. I provided them with my vet's phone, fax, and email during the conversation and then they said that they would contact me as soon as they receive the information and the product would be shipped.

A customer rep did email me saying my order was shipped, and they also did leave a courtesy voice mail saying that they had received the prescription. However, it has been 3 weeks since then and I still have not received the order. My cat is overdue for this medication and if the order doesn't arrive by mid next week, I will have to bring him to his vet.

I liked the Australian company I used to order from before they went out of business.