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Perfume.comReviews 8,499

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
652
value
3,477
shipping
3,523
quality
7,837
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Massachusetts
1 review
0 helpful votes
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Easy to use website and great products, I was walked thru the selection process with ease.

Date of experience: August 7, 2021
Virginia
1 review
0 helpful votes
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Excellent
August 7, 2021

Easy to use website, affordable priced, and fast delivery

Date of experience: August 7, 2021
South Carolina
1 review
0 helpful votes
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My perfume was delivered quickly
August 7, 2021

My overall experience was fantastic. I received what I wanted quickly and for a good price

Date of experience: August 7, 2021
North Carolina
1 review
0 helpful votes
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Muy bueno
August 7, 2021

Me encanto es muy rápido el envío no tube que esperar tanto

Date of experience: August 7, 2021
Oregon
2 reviews
0 helpful votes
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Love Perfume.com!
August 7, 2021
Updated review

Easy and wonderful! So many great choices! Very happy with the descriptions of perfumes, so you know what you're ordering.

Date of experience: August 7, 2021

Easy and wonderful!
July 30, 2021
Previous review

Easy and wonderful!

Date of experience: July 30, 2021
Virginia
1 review
0 helpful votes
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Satisfied
August 7, 2021

Timing was exact. I thought I was buying eau de parfum but they sent me de toilette. I can't be sure if it was my mistake or theirs.

Date of experience: August 7, 2021
Australia
1 review
0 helpful votes
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Excellent
August 6, 2021

Satisfied delivery on time good perfume excellent price will order again

Date of experience: August 6, 2021
Maryland
1 review
0 helpful votes
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Great
August 6, 2021

I'm so happy after waiting for a few months had the opportunity the reorder my perfume!

Date of experience: August 6, 2021
Texas
1 review
0 helpful votes
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Very selectve and easy to achieve. Thank you
August 6, 2021
Updated review

Its was a great, easy shopping and ordering experience. Thank you.

Date of experience: August 6, 2021

Its was a great, easy shopping and ordering experience
July 30, 2021
Previous review

Its was a great, easy shopping and ordering experience. Thank you.

Date of experience: July 30, 2021
Pennsylvania
1 review
0 helpful votes
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Super fast delivery!
August 6, 2021

I received my order very fast and it was perfect! No damage and was exactly what I expected!

Date of experience: August 6, 2021
North Carolina
1 review
0 helpful votes
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Love love my order thanks guys!
August 6, 2021
Updated review

?))))?

Date of experience: August 6, 2021

?
July 30, 2021
Previous review

?

Date of experience: July 30, 2021
Florida
2 reviews
0 helpful votes
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Happy
August 6, 2021
Updated review

Will check item first and customer service and phone

Date of experience: August 6, 2021

Will check item first and customer service and phone
July 30, 2021
Previous review

Will check item first and customer service and phone

Date of experience: July 30, 2021
Washington
1 review
0 helpful votes
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I love these scents
August 6, 2021
Updated review

Quick and easy. But this questionnaire is a pain. Why

Date of experience: August 6, 2021

Quick and easy
July 30, 2021
Previous review

Quick and easy

Date of experience: July 30, 2021
Canada
1 review
0 helpful votes
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Great price, fast delivery!
August 6, 2021
Updated review

Very fast and easy website, great prices!
Great variety!

Date of experience: August 6, 2021

Very fast and easy website, great prices!
July 30, 2021
Previous review

Very fast and easy website, great prices!

Date of experience: July 30, 2021
Virginia
3 reviews
0 helpful votes
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Awesome!
August 6, 2021
Updated review

Always enjoy shopping. Great variety and great price!

Date of experience: August 6, 2021

Easy!
May 20, 2021
Previous review

Easy! & Fast! Thanks!

Date of experience: May 20, 2021

Very easy!
October 21, 2019
Previous review

Very easy! Love!

Date of experience: October 21, 2019
Ohio
2 reviews
0 helpful votes
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Paloma Picasso
August 6, 2021

The item was everything I expected. I had a wonderful experience with the rapid delivery and service. Thank you.

Date of experience: August 6, 2021
Massachusetts
3 reviews
0 helpful votes
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Lovely
August 6, 2021
Updated review

It was fast and easy. I ordered and received my perfume earlier than expected. I got a great deal with the 20% off coupon. Thank you so much.

Date of experience: August 6, 2021

It was fast and easy
June 8, 2020
Previous review

It was fast and easy.

Date of experience: June 8, 2020
Texas
1 review
0 helpful votes
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Weak scent
August 6, 2021

My experience with perfume.com has always been wonderful. I love the website and options! The perfume I chose with this order was D&G Light Blue Sunset. It was a tester bottle. I have the original Light Blue and live it, so I was excited to order this. The description of an"tester" bottle said there were no differences between a tester and a boxed perfume. Either that is not true, or this perfume is not what it is cracked up to be. The scent was very faint and the alcohol overpowered the faint smell. It kinda smells like bug spray. The smell does not last (thank gosh)... I am just very dissatisfied with this purchase

Date of experience: August 6, 2021
Puerto Rico
1 review
0 helpful votes
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My favorite cologne
August 6, 2021

I didn't expect my package to arrive so soon, and I'm very happy for that.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
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Not happy
September 5, 2021

I ordered a total or 3 perfumes and literally not one of them were the scent I ordered. I want the right perfumes delivered asap.

Date of experience: August 6, 2021