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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Found what we needed, which was not easy elsewhere.
The ad advertised... or misleads one to believe that the product ordered will be a full bottle, and not a sample bottle. I was horribly mislead.
Everything great but the mister thing-y doesn't work. Boo!
I want o see what the product is like inside the bottle.
YSL has pulled a dirty trick in substituting the old Kouros with an inferior product. Low strength and more water.
I want o see what the product is like inside the bottle
I am very excited about this. The order was easily placed and it arrived quickly. I am so happy with my purchase.
Easy-to-use website; quick delivery with adequate packaging; perfumes as advertised; great prices. Have recommended this company many times. Love the Perfume-of-the-Month Club!
Didn't offer a good selection of perfumes yet.
Love that you have dusting powder! So hard to find in stores!
Love that you haveusting powder! So hard to find in stores!
The website was easy to follow which made ordering the perfume without difficulties.
Timely delivery and great name brand product, very pleased.
I always have a great experience with Perfume.com. They ship quickly and they are very affordable.
The website was very easy to navigate and fast delivery
Hello, I am very grateful for the great service obtained and how quickly I made the order and how fast I got the delivery of the perfume, thanks again.
I love it that I don't have to figure out one to buy I can try different ones
I ordered it came rather quickly. I've used. And get nothing but compliments. I like the fact I can carry around so easy. No worries I know I will be smelling good all day. Thanks
New to site. Very happy with experience. The website was easy to use, prices were good and delivery was quicker than expected.
When called to fix my address I talked to a person not a machine
Very easy to order. Thank you for getting back to me,
Very easy to order. Thank you for getting back to me,
Everything was wonderful in the order process. The price was very good. The service was fine. I didn't expect immediate turnaround with order placing and delivery, so the time was good when I did receive my order today. I was concerned that I was sent the wrong product. However, after some excellent correspondence with perfume.com and additional research, I am very satisfied with the item. (And my wife loves it, which is most important!)
Everything was wonderful in the order process. The price was very good. The service was fine. I didn't expect immediate turnaround with order placing and delivery, so the time was good when I did receive my order today. Sadly, I was sent the wrong product, and it says on the packing slip what I was expecting. The contents was incorrect and will be returned.
My order was placed, delivered and Follow up was great. Mike
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members