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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with my transaction & happy with the product.
I am very pleased with my order. However, the delivery time was longer than usual due to the pandemic.
My order are always perfect. Always on time. Always a great product.
I received the perfume in a reasonable time frame and cost
I have ordered in the past and have been pleased with the speedy delivery of the products and the wide selections offered.
I have ordered in the past and have been pleased with the speedy delivery of the products and the wide selections offered.
I was so happy to find the products I was looking for. I had a budget which at another store I could only get one product, but on perfume.com I could get two products. I love a good deal. Shipping was fast.
I love the availability but I could have bought at a couple of local stores for the same price
I ordered oscar de la renta perfume and the lotion and they did not meet my expectations at all.
The perfume does not smell like the fragrance I always been using. It smelled like very old fragrance, cheap.
The lotion definetely smelled like it was stored somewhere for a long time, did not have the same consistency or the smell as the new product.
Very disappointed!
It was great to see all the types of offers they have.
It was great to see all the types of offers they have.
All good... price a bit higher than the last time I purchased a year ago!
Very easy to find what I was looking for! Took me less than 5 minutes and it's the first time I've ever been on this site.
Very easy to find what I was looking for! Took me less than 5 minutes and it's the first time I've ever been on this site.
Perfume was packed well, all shipped together. They all smelled exactly as they should. Will be shopping here again, soon. Thank you do much!
Good selection, good prices, will be ordering again.
Good selection, good prices, will be ordering again.
The perfume is a darker color than what I've purchased before.
Delivery was fast. I received the order in about two days after purchasing it. Price was efficient for the size of the bottle. Overall, good experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members