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Perfume.comReviews 8,430

4.5

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
644
value
3,477
shipping
3,523
quality
7,770
This company does not typically respond to reviews

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131,802 reviews
Idaho
2 reviews
0 helpful votes
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Happy & returning customer
January 29, 2021

Was delivered within days of ordering, and the price is $10 less than the store in the mall

Date of experience: January 29, 2021
Puerto Rico
1 review
0 helpful votes
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Good experience
January 29, 2021

I've been a customer of Perfume.com for years, and the experience has almost always been very good, just a couple of minor situations in about 6-7 years. Although, there is something I've been noticing since last year, and it is that they have been increasing notably their prices, to the point that two days ago I found a product in a store at $19 while in Perfume.com is priced at $27.58, that's about 45% more, and that's not the only example. I hope this won't be the trend of the site from now on.

Date of experience: January 29, 2021
Georgia
1 review
0 helpful votes
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Great buy
March 2, 2021
Updated review

It was easy. Variety of selections and the pricing is amazing! I love it!

Date of experience: January 29, 2021

It was easy
January 10, 2021
Previous review

It was easy. Variety of selections and the pricing is amazing! I love it!

Date of experience: January 10, 2021
Maryland
1 review
0 helpful votes
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Product Description
January 29, 2021
Updated review

There were many different perfumes listed. However, there was no description on any of them. That's not good if you aren't familiar with them. Would like to see a brief description for each fragrance in the future.

Date of experience: January 29, 2021

Relatively easy
January 18, 2021
Previous review

Relatively easy. Would have liked to see a brief description for each fragrance.

Date of experience: January 18, 2021
Texas
1 review
0 helpful votes
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Smaller for the price
February 28, 2021

It did not pull up other ounces for the brand so I thought the one i purchased was the best 1.

Date of experience: January 29, 2021
Georgia
1 review
0 helpful votes
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Absolutely satisfied, every time.
January 28, 2021
Updated review

I have been using this site for over a year now and they have never let me down. You really can't beat the prices especially with all the discounts and it gets shipped out really quickly. The one time my item was damaged during transit, they immediately sent me a knew bottle completely free of charge. Great costumer service.

Date of experience: January 28, 2021

Always happy!
July 3, 2020
Previous review

Always happy!

Date of experience: July 3, 2020
Minnesota
1 review
0 helpful votes
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Great Service
January 28, 2021
Updated review

This is a simple process. Easy to go from page to page and checkout. Products were packed well and the quality was good. Package came a day earlier. I will order again

Date of experience: January 28, 2021

This is a simple process
January 21, 2021
Previous review

This is a simple process. Easy to go from page to page and checkout.

Date of experience: January 21, 2021
Georgia
1 review
0 helpful votes
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Great way to buy my perfume
January 28, 2021

Perfume.com is by far the easiest and most economical way to buy perfume. It's a very people friendly site and the prices are better than retail in department stores. I

Date of experience: January 28, 2021
New York
1 review
0 helpful votes
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Love this site
March 1, 2021
Updated review

Super easy buying experience, prices are great and got it pretty fast.

Date of experience: January 28, 2021

Great option...
November 29, 2019
Previous review

Great option... great prices

Date of experience: November 29, 2019
Pennsylvania
1 review
0 helpful votes
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A gift for my daughter
January 28, 2021

So far do good hope when she opens it smells the way she remembers it being

Date of experience: January 28, 2021
Minnesota
2 reviews
0 helpful votes
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Good product
January 27, 2021
Updated review

I'll wait until my order is delivered, then I'll write a comment.

Date of experience: January 27, 2021

I'll wait until my order is delivered, then I'll write...
July 8, 2020
Previous review

I'll wait until my order is delivered, then I'll write a comment.

Date of experience: July 8, 2020
Massachusetts
1 review
0 helpful votes
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Great fragrance site!
February 28, 2021

I ordered a new perfume at a great price. Shipping was fast!

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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Great experience
January 27, 2021

The site is easy to find what you want! Prices are reasonable! Shipping was great, my purchase came sooner than expected! Product is exactly what was described! Will order again!

Date of experience: January 27, 2021
Minnesota
1 review
0 helpful votes
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First time ordering!
January 27, 2021

First time using this website. It was fast delivery & no issues

Date of experience: January 27, 2021
Ohio
1 review
0 helpful votes
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Lori
January 27, 2021
Updated review

Very happy with all the products I have purchased.

Date of experience: January 27, 2021

Love all the products!
January 20, 2021
Previous review

Love all the products!

Date of experience: January 20, 2021
Ohio
1 review
0 helpful votes
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Poor customer service
February 26, 2021

The product was not quite what I was looking for, so I emailed requesting information to return it. I received a ticket number, but no one has reached out. I have emailed at least two other times and called the customer service line to only be on hold for over 10 minutes without being able to talk to a single person. I would like someone to contact me as soon as possible to give me instructions for return and to confirm I will get a full refund. The experience was great until I needed help, so you can be sure I will not even consider buying a different product through this website.

Date of experience: January 27, 2021
Texas
1 review
0 helpful votes
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I will be purchasing quite regularly.
January 27, 2021
Updated review

Its great and I received my order. It was exactly what I wanted. Fast delivery.

Date of experience: January 27, 2021

I love shopping with perfume.com
January 20, 2021
Previous review

I love shopping with perfume.com

Date of experience: January 20, 2021
Florida
4 reviews
0 helpful votes
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Nice Parfume
January 27, 2021

I was very pleased with my transaction & happy with the product.

Date of experience: January 27, 2021
New York
1 review
0 helpful votes
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10
January 27, 2021

10

Date of experience: January 27, 2021
Mississippi
1 review
0 helpful votes
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My first order
January 27, 2021

I am very pleased with my order. However, the delivery time was longer than usual due to the pandemic.

Date of experience: January 27, 2021