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Perfume.comReviews 8,429

4.5

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
644
value
3,477
shipping
3,523
quality
7,769
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131,801 reviews
Alabama
1 review
0 helpful votes
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Gift wrapping
February 1, 2021
Updated review

Thanks for my order. The only complaint I have is that I paid extra for gift wrapping and it was just thrown in a drawstring bag. I paid extra for a 99 cent bag. That was wack

Date of experience: February 1, 2021

Thanks
January 25, 2021
Previous review

Thanks

Date of experience: January 25, 2021
North Carolina
1 review
0 helpful votes
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Love this perfume@ especially price.
February 1, 2021
Updated review

I can't wait for my perfume. I love to smell good. Thank u. Betty JOHNSON Miller

Date of experience: February 1, 2021

I can't wait for my perfume
January 12, 2021
Previous review

I can't wait for my perfume. I love to smell good. Thank u. Betty JOHNSON Miller

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
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One of smells as if leaking in the box and on bottle, and one should have looked closer at I already had its hard when you start looking at new companies for perfume and to see what they offer.

Date of experience: February 1, 2021
New Mexico
1 review
0 helpful votes
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My scent from years ago. Love Rive Gauche.
January 31, 2021
Updated review

Reading a book and Rive Gauche was mentioned. I'd worn that in the 80's and loved it.

Date of experience: January 31, 2021

Reading a book and Rive Gauche was mentioned
January 24, 2021
Previous review

Reading a book and Rive Gauche was mentioned. I'd worn that in the 80's and loved it.

Date of experience: January 24, 2021
Colorado
1 review
0 helpful votes
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Super fast shipping!
January 31, 2021

My order arrived so fast, and I love the fragrance! The website is a little difficult to navigate, I am finding it hard to figure out how to add or remove or change my monthly perfume list. But otherwise I really like it!

Date of experience: January 31, 2021
Michigan
2 reviews
0 helpful votes
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Cologne
January 31, 2021
Updated review

I was looking for a specific cologne for my husband and was unable to find it in stores so looked online. Perfume.com had a great price so I decided to order it. It was delivered quickly and the price was great. I would definitely use Perfume.com again.

Date of experience: January 31, 2021

First time shopping here so no real comments yet
January 23, 2021
Previous review

First time shopping here so no real comments yet

Date of experience: January 23, 2021
Georgia
1 review
0 helpful votes
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Great prices, I would love to sample others before purchase

Date of experience: January 30, 2021

Great prices, I would love to sample others before...
January 23, 2021
Previous review

Great prices, I would love to sample others before purchase

Date of experience: January 23, 2021
Oklahoma
2 reviews
0 helpful votes
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Just like I remember
January 30, 2021
Updated review

Have been looking for this fragrance for years, didn't know the name of it but remembered the shape of the bottle. Very excited to get this.

Date of experience: January 30, 2021

Have been looking for this fragrance for years, didn't...
January 23, 2021
Previous review

Have been looking for this fragrance for years, didn't know the name of it but remembered the shape of the bottle. Very excited to get this.

Date of experience: January 23, 2021
Texas
2 reviews
0 helpful votes
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Armani codr
January 30, 2021

I live away from city much easier to order. I order and it comes right on time.

Date of experience: January 30, 2021
New York
1 review
0 helpful votes
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I found love again.
January 30, 2021

I have been inquiring at high end stores for jil sander. No one had seem to have heard of it. To my surprise I discovered it on ur website. I purchased a bottle ssame sshe in late nineties n a other borough a d could not find it until now. I love this perfume and I hope to buy more with bodylotion if sold. So glad hid not delete ur advertisement. Tu

Date of experience: January 30, 2021
New York
2 reviews
0 helpful votes
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My Order
January 30, 2021
Updated review

Great product and inventory I searched everywhere for these scents they had them when no one else did!

Date of experience: January 30, 2021

Love the variety
January 23, 2021
Previous review

Love the variety

Date of experience: January 23, 2021
New York
2 reviews
0 helpful votes
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100
January 30, 2021

100

Date of experience: January 30, 2021
Georgia
1 review
0 helpful votes
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Perfume is real but old...
January 30, 2021
Updated review

Pretty good. I do think it's genuine perfume but I noticed that after I put it on 2 hours later I could no longer smell it on my skin which is not the case when I buy it from a major department store. Now that was one bottle, I'm going to do the same thing with my other bottle and see how that goes. Also I noticed that the prices for the same thing is higher than it was when I bought it before. I have shopped with perfume.com for some years but with the prices almost being the same as they are at major department stores, I may as well buy it from them and then I know it won't be old. I am not sure yet if I'm going to stop shopping with perfume.com because this is the first time I have experienced my perfume not staying on after a couple of hours.

Date of experience: January 30, 2021

Pretty good
October 20, 2019
Previous review

Pretty good.

Date of experience: October 20, 2019
Minnesota
2 reviews
0 helpful votes
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Very Happy
January 30, 2021

Was unsure what to expect when I ordered the tester But was very happy when it arrived a full bottle Only missing the top which I was fine with

Date of experience: January 30, 2021
District of Columbia
1 review
0 helpful votes
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My experience with Perfume.com good. I chose my favorite perfume and the was delighted when I received it so quickly. I will choose them again for sure.

Date of experience: January 29, 2021
Pennsylvania
2 reviews
0 helpful votes
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Not a great scent
January 29, 2021

I ordered hailstone, it was an old fragrence I enjoyed in the 80's. Its awful. I could not wear it. I returned it... Its just an awful scent.

Date of experience: January 29, 2021
Texas
1 review
0 helpful votes
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Using the Search feature, I was quickly able to locate the perfume I wanted and it was reasonably priced.

Date of experience: January 29, 2021
Rhode Island
1 review
0 helpful votes
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Fantastic
January 29, 2021
Updated review

Extremely user-friendly site and thank you for that as not everyone is tech savvy.

Date of experience: January 29, 2021

Extremely user-friendly site and thank you for that...
January 22, 2021
Previous review

Extremely user-friendly site and thank you for that as not everyone is tech savvy.

Date of experience: January 22, 2021
Tennessee
4 reviews
1 helpful vote
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Coco
January 29, 2021

It took a couple of months on waiting list before I was able to get it

Date of experience: January 29, 2021
Idaho
2 reviews
0 helpful votes
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Happy & returning customer
January 29, 2021

Was delivered within days of ordering, and the price is $10 less than the store in the mall

Date of experience: January 29, 2021