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Perfume.comReviews 8,492

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
652
value
3,477
shipping
3,523
quality
7,831
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Illinois
1 review
0 helpful votes
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Perfume
July 19, 2021
Updated review

Every perfume that I've ordered was very nice and I loved it.

Date of experience: July 19, 2021

Every perfume that I've ordered was very nice and I...
November 21, 2020
Previous review

Every perfume that I've ordered was very nice and I loved it.

Date of experience: November 21, 2020
Idaho
2 reviews
0 helpful votes
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Way better prices than Sephora for way more
July 19, 2021
Updated review

Good prices! Got a bigger bottle 20$ cheaper than Sephora

Date of experience: July 19, 2021

Good prices!
July 12, 2021
Previous review

Good prices!

Date of experience: July 12, 2021
Oklahoma
1 review
0 helpful votes
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Great
July 19, 2021
Updated review

Found the product I was searching for easily and quick delivery!

Date of experience: July 19, 2021

Love you booboo
July 12, 2021
Previous review

Love you booboo

Date of experience: July 12, 2021
Michigan
2 reviews
0 helpful votes
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Perfume
July 19, 2021

Was fast and easy to order, very easy to find the products

Date of experience: July 19, 2021
Canada
1 review
2 helpful votes
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Awful customer service
August 18, 2021

I ordered from this company and just as the perfume left the warehouse the amount dropped. Naturally I asked if I could get the lower rate. Agent said no it left the warehouse. I had asked whats wrong with crediting me the difference in the amount. She said they don't do that. It was a difference of $10, to me is small potatoes for a big company but alot of a person trying to make ends meet in this unpredictable world we are in.

Try using another supplier. They won't be getting my business again.

Date of experience: July 19, 2021
New York
1 review
0 helpful votes
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Love love love!
July 19, 2021

Fast delivery. Excellent product
Thank You! Thank You! Thank You!

Date of experience: July 19, 2021
California
1 review
0 helpful votes
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.
July 19, 2021

...

Date of experience: July 19, 2021
California
2 reviews
0 helpful votes
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Satisfied
July 19, 2021
Updated review

First time user. Seems fine. Happy to have a new supply.

Date of experience: July 19, 2021

First time user
July 12, 2021
Previous review

First time user. Seems fine.

Date of experience: July 12, 2021
Alabama
1 review
0 helpful votes
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Great Product
July 18, 2021
Updated review

Excellent service, fast shipping, good price, highly recommended

Date of experience: July 18, 2021

Great selection
July 10, 2021
Previous review

Great selection

Date of experience: July 10, 2021
Michigan
3 reviews
0 helpful votes
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Perfume
July 18, 2021

My perfume fragrance just isn't as fragrant and the scent doesn't last as long as it used to year's back when it came on the market.

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
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Quick find
July 18, 2021
Updated review

Found what I was looking for quickly and inexpensive. Will be back to purchase my fragrance again

Date of experience: July 18, 2021

Found what I was looking for quickly
July 10, 2021
Previous review

Found what I was looking for quickly

Date of experience: July 10, 2021
Illinois
1 review
0 helpful votes
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Good Choice
July 17, 2021

I found what I wanted easily. The ordering was easy. Received the product quickly which was wrapped ridiculously well.

Date of experience: July 17, 2021
Colorado
2 reviews
0 helpful votes
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Excellent price for authentic perfume.
July 17, 2021
Updated review

I was concerned that perhaps the perfume would be imitation but was pleasantly surprised when the package arrived. It is authentic perfume in original manufacturers packaging.

Date of experience: July 17, 2021

No problems
July 10, 2021
Previous review

No problems

Date of experience: July 10, 2021
Texas
1 review
0 helpful votes
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Execelente
July 17, 2021

New to this whole experience, but enjoying so far... Can't wait to get next bottle

Date of experience: July 17, 2021
Tennessee
1 review
0 helpful votes
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Satisfied
July 17, 2021

I had no problem finding what I was looking for and wanted

Date of experience: July 17, 2021
California
2 reviews
0 helpful votes
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Exactly shipping and tracking
July 17, 2021

It was fantastic. I would definitely recommend to my family and friends. It was quick and easy

Date of experience: July 17, 2021
California
1 review
0 helpful votes
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Mercedes cologne
July 17, 2021

Perfect size and smells amazing... it was not hard to find at all just put the name and there

Date of experience: July 17, 2021
Colorado
1 review
0 helpful votes
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Cologne
July 17, 2021

Excellent service! Will do my business with you again!

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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Very easy process
July 17, 2021
Updated review

Very easy ordering process and great prices.
Great selection

Date of experience: July 17, 2021

Very easy ordering process and great prices
July 10, 2021
Previous review

Very easy ordering process and great prices.

Date of experience: July 10, 2021
Rhode Island
2 reviews
0 helpful votes
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Always pleased with my order
July 17, 2021

So prompt with delivery and not even a shipping charge!

Date of experience: July 17, 2021