My order was on time I ordered multiple things and everything was way better than expected very pleased with this site will be using them again
I have not received my purchase as yet. Very concerned. It was due 8/3/20. My son passed unexpectedly and wanted to get necklace quickly.
Going thru these difficult times it was nice to work with perfect memorials! Easy website, great quality, quick delivery
Thank you perfect memorial
Love my necklace! I did have a problem with it and the problem was solved immediately! Definitely would buy again from them!
We are very pleased with the quality and workmanship of the gold engraved memorial plaque. Would highly recommend Perfect Memorials. Rita Hoffman
Our beloved cat Midnight recently passed away and this lovely urn was a perfect memorial to her. It even had a spot where I could include her photo.
Our order came quickly and exactly as we expected it, no issues at all and great service! Highly recommend
Great company with great customer service and attention to detail. My plaque was perfect and I highly recommend them for any memorial need!
It is a hard time for our family but they have the perfect urn that represents our loved one. We received it do quickly. Thank you
Bought a stepping stone and was very disappointed with the product especially for the price that I paid.
Thank you for your order and feedback. We are very sorry to hear that you are unhappy with the stones you have received. We do our best to work with families to ensure that you are happy with their order and if you're not to work on a resolution for this problem. If you have not done to already, please contact our support team at 1-800-979-8767 or support@perfectmemorials.com for further assistance. Thank you.
The urn I purchased for my parents was absolutely beautiful. It was also delivered very fast! I would recommend perfect memorials to any and everyone
The urn I ordered turned out just as I was hoping. They were responsive and I got it really quick. So happy with this company!
Very happy and very pleased with how my father's urn turned out. You did a lovely job and it looks absolutely perfect.
Got it in a timely manner. The engraving on it was beautiful. I would recommend this company to purchase a quality product.
The cremation necklace I ordered looked so cheap that my niece wouldn't even wear it. It looks like an ugly hunk of pink plastic.
Thank you for your order and feedback. We are very sorry to hear that the pendant did not arrive as you would have expected. So long as the necklace has not been filled, you may contact us to learn more about returning your item for a refund. We can be reached at 1-800-979-8767 or support@perfectmemorials.com. Thank you.
Gifted my daughter a heart pendent with names of her kittens she has lost. She absolutely loved it. Thank you so much.
I had just received my refund and it is missing $61.43! I paid $218.37 for a locket for my grandmothers ashes. I received only $156.94.
This happened after paying for return tracking and insurance that this company makes customers pay out of pocket themselves.
The whole experience with this company continued to get worse by the day.
First they did not have the product that I initially ordered, even though it was still in the online inventory and my transaction had already been approved. It was then after the payment was already processed that they emailed to tell me to order something else.
Once my order was on its way, it was only then that they clocked the fact that you don't deliver to home addresses for some reason. Nobody from this company relayed my new updated information to the delivery company leaving me with days of back and forth with the delivery company to arrange it myself, all while also planning a funeral! When this product finally arrived weeks later, long after its quoted arrival date, it was not at all what was expected or seemed to be by the photos online. Very cheap looking, the necklace looked as though you bought it from a 25 cent gum ball machine. It was thick yet still somehow managed to look unfinished on the back, by being hollow, lacking to be filled in with the gold/metal.
I emailed them back one last time regarding my missing money, and explaining all of the above to them, their quick and easy response was "we don't refund shipping cost". This will not be tolerated after the experience I've already had I thought, so I called them. The woman on the phone ensured that the missing funds was actually just returned to me and depending on my bank, I should see it returned shortly! Now since this was 8 business days ago I can see that this is yet just another lie this company will tell you. For a company that is dealing with a sensitive clientele such as families with the recently deceased you would think that they could afford to be a little more transparent and professional to their customers.
Don't waste your money on these cheap looking products or unethical people that will waste your time and steal your money! They couldn't care less about their customer. I promise, you'll regret it.
Thank you for your order and feedback. We are very sorry for all the frustration regarding your order. We contacted you on 2/8 to update your delivery address. Generally, DHL International, the delivery carrier, will not deliver to a PO Box because it is not transferred to Canada Post for final delivery. We updated the shipment with your physical address and your order was shipped from our facility on 2/10. It is unacceptable that the product you ordered was out of stock and for that we do take full fault. It is never our intention to allow orders to go through with out-of-stock products and we have worked with our website team to ensure that this is prevented in the future. On 2/9 we received contact from you about a 10% discount code that would not work when you placed your order and the alternate product you wished to receive. Although the 10% coupon codes from our U. S website do not and are not intended to work on our Canadian website we made an exception to honor this discount. We issued a refund for that 10% on 2/12 for the total of $17.34 CAD. When we received contact from you on 2/23 about returning the product, we sent the return instructions to you. Generally, unless there is a problem with the product like damage the return shipping is the responsibility of the customer per our return policy. When the return was received on 3/19, we issued a refund of $156.94 CAD for the product you purchased. In addition to the initial shipping refund, we do not compensate for the initial shipment cost as this service was completed by the carrier. This is also included within our written return policy. The carrier had a problem delivering your package and per the tracking, notices were included with the tracking on 2/17,2/18 and 2/19. The order was then delivered on 2/23 after the address issue was rectified. However, as you made clear to us, the carrier sent your package in several circles causing delivery delay despite our attempt to update the tracking prior to shipment. This was our error. Due to this, we made an exception on 3/25 to refund you the remaining order balance of $44.09 CAD. As the representative explained, depending on your bank it can take several days for this to clear on your account, but I assure you, all refunds were initiated on our end as promised. With the refunds sent, your order was refunded in full after the said refund was complete on 3/25. We again deeply apologize for the errors and frustration that went into your order. This is not the type of service we strive to offer, and recognition of this poor experience has been explained and our attempt to rectify your concerns has been completed by way of full refund. We again thank you for your patience while we worked through the return with you.
Overview
PerfectMemorials has a rating of 3.5 stars from 482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectMemorials most frequently mention customer service, funeral home and timely manner. PerfectMemorials ranks 20th among Funeral sites.
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- Eden Prairie, Minnesota, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and feedback. Unfortunately, Sitejabber does not provide more information to us than your first name and last initial so we are unable to look futher into this for you through this site. However, we will be able to assist further if you contact us directly at 1-800-979-8767 with your order number. We look forward to hearing from you very soon. Thank you.