I purchased several items and was pleased with all of them. Very good quality and very pretty. They arrived quickly and we are very pleased with our purchase from PerfectMemorials.
They fulfilled my order quickly and the inscription on the urn was correct. The urn is exactly as pictured.The product is slightly overpriced but I knew this when I placed the order.
The urn looks elegant and is a good place to keep my beloved remains. The old English printing engraved on the urn stands out and adds to the elegance.
I placed my order, and received a call to verify my needs from my comment section. It was nice to have this customer support. I received my order within 5 days and it was perfect! Thank you
I made several phone calls trying to get everything straight as even though I ordered something on the front, that was not how the confirmation was. The phone etiquette was outstanding.
Oh the pictures didn't do it Justice it's a lot bigger and prettier than what I could imagine it's perfect if I ever need anything like this again I would definitely be ordering from you again
I was treated with compassion and respect. When I realized there was a typo on my urn I called and they expedited a replacement urn. The urn is beautiful.
I'm so happy. It is the most beautiful urn.
My husband was a real cowboy and it suits him.
The delivery time was perfect.
The package was awesome.
Awesome.
Thank You so much I couldn't be more than satisfied with the urn for my Dad. Its a Beyond Gorgeous. Once again Thank you so much! God Bless You Abundantly
DURING THESE TIMES, CUSTOMER SERVICE HAS BEEN DWENDLING. PERFECT MEMORIALS ANSWERE YOU CALL QUICKLY AND RESPONDED TO EMAILS IN A TIMELY MATTER. THE PRICES ARE VERY GOOD. THE REP HELPED ME CORRECT A MISTAKE I MADE AND WAS SYMPHATHETIC TO MY LOSS. LOVE YOU GUYS
I ordered two necklaces and they are both BEAUTIFUL! My order was processed quickly and arrived quicker than expected. I have referred several people to PerfectMemorials and will continue to do so!
Zero Stars! We ordered an adult picture frame urn with engraved nameplate on May 18,2019. They debited my account on May 19. On May 24 we received the nameplate only. We did not receive the urn. I emailed the co. On June 2. On June 3 they replied via email, incorrectly stating we had received the urn. I called the co. On June 3 after receiving their email & they said they made a mistake & that they would be shipping the urn, to be received no later than June 6. We did not receive the urn. I called the co. On June 7 & they said they would ship the urn on the next business day. I requested 2 day shipping & they said they would do it "just this one time", as if they were doing me a favor. On June 12 we received the incorrect urn. I have emailed a request for a RMA and refund of my full payment, including shipping. I'll be interested to see if they can get that right. We have been waiting nearly 4 weeks for an urn for my father's ashes. This should have taken 4 days at the most. This company is inept. Save yourself the stress during an already stressful time. Do not use them.
Thank you for your order and feedback. It is never our intention to cause an already terrible experience of losing worse with incorrect or incomplete orders even worse. I am very sorry to hear that we have failed you in one of your greatest times of need. I was able to locate your order and can confirm that the order has been refunded in full yesterday, early afternoon. We also emailed a return label to your email used on your order. I also have noted that per your request, we have removed your email from any other emails that may normally be sent from our system moving forward. I am again so very sorry this has occurred, we do not have any excuse for the frustration and inconvenience this has caused you. However, if there is anything else we can do, please don't hesitate to reach out to us at 1-800-979-8767 or support@perfectmemorials.com. Thank you.
If you are a dog lover, (and you know who you are) there is NOTHING more heart wrenching than losing this beloved family member. Certainly each dog lover has their own way to handle their pets passing. Besides the unbearable grief that comes with the loss, at some point reality strikes that much like a human, a decision has to be made with regards to the body. My wife and I for the first time chose, cremation for our friend. To remind us of the great times we spent, we wanted an urn to honor our family member. After a search on the internet we chose Perfect Memorials. We chose the urn and what we wanted written on the outside of the urn. The web site does NOT do justice to the beautiful urn that arrived AND it arrived in record time, with just standard shipping. We chose to review what was going to be written on the urn, and Perfect Memorials was VERY prompt, in their response to ensure we would get EXACTLY what we ordered. If I could give Perfect Memorials more than 5 stars I would. For the product they provided for our friend. The ONLY feedback I would provide Perfect Memorials management is - to have someone rewrite their response to inquiries or even the validation to what will be written on their product, keeping in mind that the reader on the other end, who is still grieving, has just lost a beloved family member, that provided UNCONDITIONAL love throughout their short life. A reply to even validate what was chosen can still be done with sincerity and compassion vs. a boiler plate response, is this what you want / ordered. I'm just saying. Still the product gets 5+ stars from my wife and I...
Found PerfectMemorials on-line, found the perfect Urn I had been looking for for 5 years. The right size, color, and the inscription was just as I wanted. I will reccomend.
I got an urn for my father the wheel of the motorcycle was already broke off the base of the urn. Didnt have time to get it fixed. I just wanted to get my dad home.
Thank you for your order and feedback. I apologize you received a damaged item. Unfortunately, there have been occasions where an item was damaged during the delivery process. We request photos of the damage so that we can file the claims on our customer’s behalf and resolve the problem as soon as possible.
We are very sorry for any inconvenience this situation may have caused. We look forward to following up with you.
Sincerely,
Miranda
Perfect Memorials
Everyone was very impressed. Very impressed with the quality. This is my 2nd purchase from this company. I will buy from them again.No issues with either of my orders.
I ordered my urn & chose the standard 5-7 day shipping. I received my urn 2 days after ordering & it couldn't have been more perfect. Thank you soooo much
Words can't describe the beauty and color of this urn... It was more then I expected... we finally put my mother in law in her final resting place
Hello Stacy, feedback like yours is very valuable to us. It helps us continue to provide service to help families heal & cope with loss. – The Perfect Memorials Team
This is really a beautiful piece at a fabulous price. Ordering was effortless, thank you Perfect Memorials for making an awful time go more smoothly.
Thank you for the cremation urn it's perfect there are not enough stars to rate how beautiful it is my family loves it
Overview
PerfectMemorials has a rating of 3.5 stars from 482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectMemorials most frequently mention customer service, funeral home and timely manner. PerfectMemorials ranks 20th among Funeral sites.
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- Eden Prairie, Minnesota, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Toni, thank you for a wonderful review. We are thrilled that you're pleased with your order; our customers' experience and satisfaction is our top priority! Please reach out if we can be of any further assistance in the future. Thank you. - The Perfect Memorials Team