PerfectGlasses.co.uk

Disgusting Company Don't give them your business

If you are lucky enough to recieve a pair of glasses from this company you have done very well for yourself. I have basically been waiting for a refund now for over a month having phoned and emailed them numerous times. Your basically given any number of excuses why your order cant be completed. Here are some from the various emails cut and pasted.

"the lenses were damaged during the fitting process and are currently being remade"

"frame you have selected was found damaged, unfortunately this was the last frame in stock"

"We have forwarded your details to our accounts team to recheck for the refund and have informed them to process a refund on priority"

I have made the mistake of placing 2 orders with this company of which they have been unable to deliver either one. This particular order is now over 45 days old and cannot be persued through paypal as i didnt open a dispute in time (foolishly I excepted their excuses. Don't make the same mistake as me)and so i will have to make my claim in small claims court. My second order is presently in dispute with paypal to which i recieved a comment from the company that they had been dispatched and i would recieve them in 1 - 2 days. Of course you have guessed it I'm still waiting.

Unbelieveably poor. After lots of bad service, a request for a premium because my prescripion was so complex (something that my opticians over the last 33 years had neglected to mention), long waits, no refunds, back tracking and generally making life difficult, i got my glasses. A mere 6 weeks after placing the order and having paid.
Yesterday, after 6 weeks of wearing them, the frame snapped and cannot be repaired. Their customer service lady said that there would be no refund as this was due to normal wear and tear. I should point out that i am a rural mum, not given to wild parties or bear wrestling or anything else that in 6 weeks might be expected to break a pair of glasses. I now have a pair of lovely, ultra light, reactolite lenses that i cannot use and cannot refit to a frame.
I would have to conclude that any positive reviews must be false. The internet is littered with reviews stating similar problems to mine, and if i could give this company a negative rating, i would. AND IT WOULDN'T TAKE ME 6 WEEKS TO DO SO.

Best specialized online purchase experience ever accurate description of frames. Accurate and well manufactured prescription. Fast delivery.

Easy to make up glasses with your presciption, with a good choice of frames and great prices. Will be ordering more pairs for work use.