The company faces significant challenges regarding customer satisfaction, primarily due to complaints about the quality and accuracy of its reports. Many customers expressed disappointment with the limited information provided, often describing it as outdated or already publicly available. Additionally, there are concerns about billing practices, including unauthorized recurring charges and a perceived lack of transparency regarding additional fees for premium information. While some customers noted prompt service, the overall sentiment leans towards dissatisfaction, highlighting a need for improved product reliability and more effective customer support to address concerns promptly and transparently.
This summary is generated by AI, based on text from customer reviews
This is not a thorough system at all. I had to point out to them that the person I was getting information on had a Facebook account and also had 2 DUI which should've shown up on the criminal part of this and he also belongs to other social media sites. I think it's an awful lot of money for 30 days to not even be given thorough information. Don't waste your money or your time there are other sites that are much much better and not as expensive.
This statement was b4 i actually seen my imformation. I thought this was free of charge. But for 1.00 thats not bad. Any more money i would have not accepted.
You do not have the correct information about me. Way to many wrong information
Very disappointing.
I thought this was free of charge. But for 1.00 thats not bad. Any more money i would have not accepted.
Gives me nothing on the person that I was searching for.
The information it gave I already knew and information on the persons felons wasn't even listed. Person has a Facebook account but didn't even show it.
So Completely useless.
Want my money back.
Used it for 10 minutes. Then went back paid extra $19.99 for a more in depth information. That was a real joke.
Very, Very disappointing!
A lot of the information is years out of date. You have me married which I have never been. You have me living while I was 5 At a place I moved to in 2003 when you said I moved out! Except for Hazel and Elwood the other relatives I do not know! Information is wrong.
I was told before I paid for this report that there were multiple criminal reports on the person that I was searching but after I paid there was nothing. This is false information that lead me to pay for your services and should be against the law. I am extremely disappointed and if I could get my money back I would!
I haven't looked at my reports yet but I did have somewhat of a confrontation over the one dollar trial that I read in your terms the box was not available to check off until I called customer service and complain that there was an a box for it and then it magically appeared that is my only complaint so far
Seems quick but I just want to see how it works and if it is better than I have done on my own. But now I realize I am better on my own for free. Your service didn't give me any further information than I already had. I was very surprised. I thought your information would have been so much better.
Seems quick but I just want to see how it works and if it is better than I have done on my own.
It is giving criminal history of someone down south, Not Daniel E Davis from Owosso Michigan *******! 1108 w. Bennington rd! If this doesn't give this me this info I don't feel I owe you $27.79 one month fee and this is Daniel Ernest Davis on the other side on phone I will cancel payment if you don't because you are not giving me information that you say you are able to give!
Your system is not what I had hoped for the money - plus you had to pay extra for every person you looked up - and this is not what other people's searches would do once you have a subscription - plus you only paid me back only 75% of my money and all together my subscription was completely canceled
I was in the middle of checking on one other person and to my surprise, it will not allow me to do so and this is not how other sites would handle their trials of searching for people. I am sad to say that this is a very poor program you offer to patrons who want to pay for your service and do not get the results as expected
The information in the report is useless. I could easily obtain the same info with a Google search. I don't know what you make people pay for when you ask them to pay more to get the REAL report! Definitely a scam!
Sad. You lead people to believe they are getting all this information and get to the end charge 30 and ultimately get nothing more than what can be found in a google search. And then I find it's a MONTHLY charge. (Which I immediately canceled)
Reports I have run on people I've known for years have not found current phone numbers to test the accuracy of your data. Not sure I can trust your system to find criminal data if you can't find a current phone number.
Everything l seen on your report l had seen it two months ago on a site that l paid $1.00 for 5 days trail any one l wanted to look up for exactly same thing l seen in your report nothing l didn't know already so you guys are charging $14.00 for 3 months any one l want to look up on not accurate information l don't think so 2 people on your report with not accurate information. Cancel your service as of today please thank you
This site is terrible! It's mixing up people th others so you get some info on one person and some on a completely different person, and people I know have criminal records, one currently in jail it's saying no criminal records found!
First of all I did the unlimited reports for $1 and it said I would get the same benefits as a premium account and clearly that is not the case. I ran a report on myself most of the information is incorrect.
This report is inaccurate. I am searching myself. I know that it is inaccurate. The fact that you asked me to pay $27.99 for one month of inaccurate info is heartbreaking. And then asked me to upgrade to a Premium Report is horrible. If you can't even get the basics right how would I trust you with a Premium Act?
Just started... So far so GOOD. I did get what I was looking for and this site was insightful and will recommend to others I know. I will be using this more as I move ahead in the future. Y'all are awesome
This is a joke. It does not tell me any thing that I did not already know. It does not even show that she is married and I am her husband even though we do not live together. I have tried to get the double information and it will not even let me activate it.
I already knew info for minimum report. I was able to find everything for free on line that I paid fee for month. I even did myself and was surprised to find no marriage. My husband if 52 years would be surprised
Fine so far except I know I do not have a criminal record - for a FACT.
You have no marriage details or divorce details and apparently I have no other relatives other than my husband! I have been married to me husband for 48 years and the worst I have ever had was a parking ticket. I think you all need to check your reports out better than mine was.
Fine so far except I know I do not have a criminal record - for a FACT
Answer: If you need customer service, please contact us at support@peoplewhiz.com or call us at 833-276-9449. Our CS team will be able to process and address all concerns.
Answer: Searching took a very long time, and information provided was incomplete. I know that the person I was searching has been arrested for prostitutuion numerous times, yet those did not show on the arrest record. Most arrest records gave no reason for the arrest and no date of arrest. I cancelled membership immediately and have requested a refund, but doubt I will receive one. DON'T USE
Answer: Hi there. Our customer service number is 833-276-9449. We have reps available 24/7 to serve you.
Answer: I had the same issue today. Customer service said the only way I could access the details of my 'multiple criminal charges' was if I paid a subscription fee. Hmmm, who 'd the real criminal here? For the record, I've never been arrested. Like, ever.