I determined this to be the superior product of its type, but then stumbled on a representation made by the sales rep I spoke with. When I emailed my complaint to customer support, I was given immediate and exemplary satisfaction to my concern. I look forward to a long working relationship with peopleLooker and recommend them highly.
In order to cancel you have to call or email, once you do so you are placed in a long wait queue for hours and sometimes days. Once the agent calls you back you are offered other plans and are treated as if you are the problem if you wish to cancel and get a refund if you were already charged. If you successfully dispute the charge with your bank and charges get removed you will see them charge your account again the next day. This is horrible and I hope nobody else gets trapped into this scam funnel.
I was looking for a handyman. I found a business card for one at my outlet store. I looked him up and discovered he had been in prison twice for grand larceny. He had also been in jail for making obscene phone calls, burglary, breaking and entering, assault and battery and more. I had just signed up for the $1 trial period and so glad I did! Thank you, People Looker!
The service works, the bad thing is that they automatically subscribe you without authorization, you paid $ 4 dollars to find out an address and you get automatic payment for $ 21 dollars! It's a theft.
HI Ana,
I am unable to locate your account based on this information in this review. I understand it was not your intention to renew the service after the trial. However, on our sign- up page we outline how to cancel your subscription. If the trial is not canceled within the 7 day period you will be enrolled into the monthly subscription. Please refer to Billing FAQ here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
However, PeopleLooker prides itself on exceptional customer service we are happy to resolve this request for you. Please email support@peoplelooker.com and we will be happy to assist you resolve your concerns.
The billing practices are extremely deceptive. You will get several red notifications stating that they're having some "difficulties" and they are unable to cancel your membership at this moment. They're counting on you to forget to come back later. After I canceled my membership for the third time, I should have had the entire month left before the expiration date because I cancelled the day after they autobilled me. I just wanted to be sure that it didn't slip my mind the following month. When I went back to my account it gave me a prompt that said I had to "reactivate" in order to view the reports that I had saved, which should have still been accessible to me for almost an entire month. I sent the company an email and they told me that somehow you can still access the reports. To just try to click them anyway. I didn't even attempt it because that is extremely shady. To make it appear like you have to reactivate your account in order to get the rest of the month that you've already paid for. Oh that's sneaky. They're counting on you just believing that and reactivating. Not to mention the information in the report was nothing more than you could find on any Google search anyway.
Hi there Vinette,
Thank you for reaching out.
We were able to locate your most recent correspondence with our Customer Care Team.
We have suggested to please log in using the email address on the account.
Your account is cancelled as requested, if you have any paid time remaining in your plan, you still have access for the remainder of that time, however you will not be billed going forward.
You can access your account and run reports using the mobile web page or on your desktop.
If you have any further questions and or concerns, please let us know by emailing support@PeopleLooker.com
They said for 1$ they'll find someone for me but instead keeps robbing my bank account of 23$ and 10 cents for months it's been going on it needs to stop consumer affairs police someone needs to apprehend these criminals I want my money back and for it to stop……
Hi Ecaterina,
We are more than happy to assist you with your concerns. Based on your review it appears that you may have subscribed to our 7-day $1.00 trial, if we did not receive a request to cancel prior to the end of the trial the account was renewed to the monthly subscription of $23.10. We outline on your sign-up page that the subscription will auto renew until elected to cancel. We are happy to resolve this concern for you please contact us at support@peoplelooker.com.
No correct info, no sex offenders in ur area outdated info and not updated at all by years waste of ur money even if it's a dollar don't get the info ur looking for
Hi there Dana,
Thank you for reaching out.
I'm sorry to hear that you're having trouble locating the information you're looking for.
At PeopleLooker, we aim to provide the most accurate and up-to-date information possible.
We want you to know that your feedback is significant as we continue to enhance our services.
We appreciate you taking the time to express your concerns, and please know that we take them seriously.
PeopleLooker's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
This means that sometimes we may not have all of the information related to an individual in our records.
Sometimes we do not have an address available, or may be lacking a birthday for the person you're searching, however that does not mean that we do not have a record with other information available for that person.
If you've submitted your search with a specific city, middle name, or age and received no results, try removing some of that information and running the search again.
You may find that we have a record for that individual in a different city than you were looking for them in, or we have a result for them, but it does not have an age attached.
By adjusting the search parameters to be wider you may be able to find a record that was not showing up at first.
I hope this helps to clarify and that you are able to find the record you're looking for.
If you have any further questions or need any additional help, please don't hesitate to let us know.
In my opinion, very sneaky the way they suck you into thinking you can get all this info for free. The only reference I found that this is a PAID service is in the very fine print that makes a passing reference to "affordable". After going through a long process, the "final step" was to give my credit card info. No way! Left the site immediately and found what I was looking for on Google - for free!
THe "company" peoplelooker is stealing from the public. I have never even heard of them let alone used any service they claim to offer. After seeing a charge made to my card st 5:34 am I quickly searched to find out who this PL* peoplelooker trial charge came from and its on the web... lots of ppl are complaining and they are right. You cannot find any contact info in these people and the few nums you find aren't valid. Theres no listing for them anywhere. Us or Canada apparently... there no way to contact them to get ur money returned. I thought you should know. I cannot be the only one complaining. Ive been to your site before and I dont think you'd knowingly host a scam artist who rips off strangers. I want my money back now. Do you know how go contact the owners of this "company"?
Any help would be appreciated.
Thanks and good day.
Kristen Harper
*******@gmail.com
Hi Kristen, We have replied to your email regarding your account and we have issued a refund as requested. We're sorry to see you go, but glad you were able to try out our website.
This is a great app. I can look up people from the past and see where they live or how old someone is or find out that someone is deceased. There's a list of relatives and address history. Love this app!
Recently my PayPal and Bank accounts were hacked and all of my money was stolen.
PayPal refused to do their job because the receiver was a "trusted" or "well known" user.
So I decided to try to use PeopleLooker to find this receiver of my money to try and make contact with them, I only had their email, and a name. I put it into PeopleLooker, and it asked me to pay a fee which I did. After I paid, PeopleLooker didn't find anything on the person I was looking for. I had to pay to find out they found nothing. It feels like my money is being stolen from me a second time.
Don't pay this company a cent!
Hi Tristyn,
We are sorry to hear that you were not pleased with the results of your search. If you're having trouble locating the information. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name, or age, try removing some of that information and running the search again. For additional assistance please email support@peoplelooker.com.
Not only are they giving out the information of my minor children they are giving out information my father and our whole family which my father being a former police officer should never be available! This website has huge security flaws and will definitely put lives in danger
Hi There,
We take your privacy concerns very seriously. Information in our data base is consumed from public records, we do not list information on anyone under the legal age. Please use the link below to opt your name out of PeopleLooker's people search results:
https://www.peoplelooker.com/f/optout/search
To get started, click the link and use the search to locate and select your record. You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out and not be returned in future People Search results. Or email support@peoplelooker.com and we will be happy to research and remove the listing.
Respectfully,
PeopleLooker Customer Care
I signed up for a 3 day trial for a $1.00. Did NOT request a continued service. They billed my charge card for $1.00, but the next month they charged me $19.98 without my authorization!
This is a scam! Requested a disputed charge with my credit card company
You should not have to pay them $1.00, or any dollars to find out if PeopleLooker has your information. But let us say you pay them the one dollar. You have to pay them by credit card. Then, if you want to cancel, as I suspect most people do, then you have to call them. So now, not only do they have your credit card number, they have your phone number. Congress should pass laws making these sites illegal.
Hi J. B,
You can check to see if you are on the site by using or online opt-out tool, this is free to do here https://www.peoplelooker.com/app/optout/search
Please note we cannot add information to these reports as the data we have comes from public records but if you would like to remove it you can do so there.
If you have an account, you can cancel anytime, by calling, using our chat option, or sending us an email.
We hope this helps!
You guys ought to be ashamed of yourselves! Trying to lure people in by making them think they are searching for unclaimed cash. And then stating that it doesnt cost money to find out if you have unclaimed cash in your name, but then are directed to payment page and then never find out about the unclaimed cash. How do you get away with this? Am I supposed to trust in your company and service when the first thing you do is start out with a LIE? NOT A CHANCE! And below it states that writting false reviews of against the law, BUT YOU DELIVER FALSE ADVERTISING!
Hi there Melissa,
I'm truly sorry to hear about your experience.
We always aim to provide clear and upfront information about our services, so it's disappointing to hear that this didn't happen as expected.
We certainly don't want our customers to feel misled.
Our ultimate goal is to assist our customers in gathering the information that they are seeking.
I would highly recommend reaching out to our customer support team directly at support@peoplelooker.com.
They would be more than happy to look into your matter and assist you further.
I appreciate your feedback as it allows us to constantly improve our customer experience.
This app is the best in everyway. It is accurate, easy to use, and priced better than every other app like it. Most charge $29.99/mo, that is ridiculous! Peolpelooker charges $9.99 for actual helpful information. Use Peoplelooker not anything else!
My husband and I paid for their site to aquire information and as we looked for the most up to date info we checked our selves out first. Thier information that they provided was very inaccurate and even had people related to us that we didn't even know. That night we sent them an email requesting to cancel our membership, which they charged us anyways. So I emailed them the day they charged us and told them about the cancelation yet they still charged me the fee. Then canceled... nice huh. Well I guess they got their 21.99. Worth
Hi Elena,
Public record information is gathered from several official government records. Sometimes this information can list associates or prior residents as linked family members. We continuously strive to update and expand our databases in order to provide the most current and accurate information. If the subscription was canceled the same day you were billed that could explain the charge. We are happy to look further into the matter as we offer a money back guarantee.
I found the information accurate and the report very easy to read and follow. Their website was easy to navigate through and customer service was available right away. Their staff was helpful and professional. I will use their service again if there is ever a need.
Hi Jamie,
This is awesome! Thank you for your review.
I am more dissatified with there add more than anything else. They say FREE search which is what they do give you. You can search all you want they just won't show you any information just another BS come on. Don't waste your time. I don't mind paying but just be up front about the cost and just because it say that they found hundreds of records you really have no garranty that the information is correct.
Hi Neil,
Thank you for your feedback! We do not advertise our services as free please share with us the information you are referring to so that we can investigate the matter. Please email support@peoplelooker.com
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
I have been using PeopleLooker for months tracking down high school classmates in preparation for our 50th High School Reunion and it was amazing! I was able to locate many of my old classmates using PeopleLooker and very much appreciated the ease of use.
Thank you!
Hello Lee,
Thank you for your 5-Star review! We are always happy to hear about our customers having good experiences when using our search!
Overview
PeopleLooker has a rating of 1.6 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleLooker most frequently mention credit card, customer service and false advertising. PeopleLooker ranks 58th among Background Check sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean,
Thank you for sharing your feedback.
If elected for a call back the agent calls back in the order the request was received.
If we are offering specials we will announce current specials available at the time of the call.
We apologize for the experience received as we strive to provide exceptional service.
Once your account is closed no further charges can be applied.
We would like to review your account and resolve any concerns you may have please email support@peoplelooker.com