PenningtonsReviews 34

Received great service in store at Lethbridge. When they didn't have my size was promised no problem it could be ordered and delivered to my house as I live two hours away from Lethbridge. Since then it's been a battle. Never received my package sent numerous emails to try see where it is and have received zero response. Frustrated why have an online service and then not actually man it and respond to consumer emails.

I purchased sneakers from the RCL Market not realizing that it's not actually Penningtons. A return can not be done at a local store. With the mail strike I was told to keep them and they would return my money. Now more than a month later they have changed their mind, even though I was told to donate them ad I did do. So buyer beware

I placed an order and something was wrong with their site...I kept putting my address in and it kept reverting to my old address. After the 3rd time it appeared that my address stuck so I placed the order. I got a confirmation that my stuff was delivered to my old address in a town 4 hours away.
The company said nope nothing we can do...and I said qell there is another order that is still being put together can you at least change the address on that order so it comes to me...I was told no nothing they can do even though it has not left their facility. The only way anything can be done is if it's returned to the company...
The house my order went to I got my father in law to go there and they denied receiving it even though purolator confirmed it was delivered...so I guess I am out that money...but the fact that they cannot change my address for the stuff that is still there basically telling me that it sucks to be me.horrible customer service...and I am disabled and had to use my birthday money to order because I cannot afford to buy clothes myself.I have been in tears all day

I ordered two dresses from Pennington's online. The first dress arrived promptly. I wasn't notified the second dress had been sent. In fact, when I spoke to a gentlemen at their 800 number a week and a half ago, he said I should be receiving it "next week". Today I found out the dress was delivered three weeks ago? But not delivered to my door. Instead it was left on the floor of my condo building's mail room and apparently stolen. The person I spoke with at Pennington's basically told me it had been delivered and that was that from their point of view. I am out the cost of a dress. You can be sure I will never buy from them again.

Achat en ligne sur Penningtons auprès de leur vendeur RCL marché. Je pensais que Penningtons était quand même ceux qui me garantissaient mes achats. Marchandise en provenance directement de Chine. Très longs délais d'attente. Très mauvaise qualité. Retour possible seulement par poste Canada. J'attends mon remboursement depuis le 22 jours. Incapable de parler à quelqu'un au téléphone, quand j'appelle je suis en attente et ça coupe, j'ai demandé par courriel que quelqu'un me rappelle sans succès. J'ai suivi toutes les étapes que le service à la clientèle m'ont dit de faire par courriel, mais j'ai pas encore obtenu mon remboursement. Je ne recommande pas du tout c'est une très mauvaise expérience d'achat en ligne depuis le début.

Penningtons- purchased winter boots at the end of September in time before my size sold out, I have big feet so have to plan ahead as many shoe shops don't hold many large sizes. By the end of December the right boot fell apart. Penningtons would NOT exchange, refund or admit a default in a pair of boots that lasted just 3 months. They claim their exchange policy is 60 days after purchase, fair enough but I would expect a $150.00 pair of boots to last longer then 3 months. Shame on you penningtons, this was not due to wear and tear this IMO was a fault. Its a shame that other stores do not offer wide leg wide fitting shoes as I would have shopped else where. Save ya money people and try find another store who has better aftercare for faulty goods.

BEWARE! If you order online and Canada Post delivers it to the wrong address, and the package is never returned to Pennington's, well, it's too bad, so sad, you do not get a refund. YEP! Pennington's customer service is bad.

The quality and style of their clothes have gone down hill a lot, All clothes now are cheap imports made from cheap labour and fabric.

I think it's time to find somewhere else to shop!

I placed an order and realized five minutes later one of the items was the wrong size and called right away to change it but I called customer service and they told me that I couldn't change or cancel the order

I made an order to Pennintons June 24th.I waited for sales so I could apply savings to the last part of my order, I received a text from Catherine, whom informed me that because the order didn't go through in June, she canceled it, but I do have an account number, and the money was in Visa. However after hours of picking sizes, items and what savings I felt I was entitled to, I was told the savings applied to orders after my order? Then all items were either held back or sold, I initiated many complaints, but my order never came. I also requested a balance, with savings offered, so I could apply them to my next order, no one did this. I have now lost track, and cannot retrieve orders I made, and expected, I'm so upset with Pennintons, I'm trying currently to see what I can do about my balance, I was told it was canceled so I owe nothing, mind you my account number contained all information and I added up to over800 points, if my order hadn't been approved, how did I get all those points, except for my order waiting for approval, I don't know my current balance, I've had it with Penningtons,

Not much selection. Esp in shoes/sandals, staff made sure i heard she was supposed to have her break, she started by crediting my visa for a dress i returned, then left, the 2nd girl was not helpful at all, took her time to figure out what the first girl did regarding my refund. I just felt like i was in the way. A third girl was there, but i think just visiting with the 2nd girl. What a nighmare.

I was in store 5138 on Apr 29/23 trans 3200 I have to say the store is so clean and well stocked for everything but the Ladies working today had WOW Factor for customer service are SUPERB! At doing it.I love to shop there. Thank You.

Shopping at Penningtons used to be a pleasure and the sales associates were always attentive and always saying if I needed some assistance to let them know. Last Wednesday I was in the Ottawa store to find some t-shirts, sweatshirts and capris. The t-shirt selection was adequate, however, some styles only had one t-shirt left in size 6 and it was disappointing that they have not replenished their stock with lower sizes. I asked if they had a sale on and the girl kind of mummbled details and walked away before I could ask another question. There were three sales associates and they all seemed to be mingling with each other and I never, ever saw them assisting a customer. I must say that the girl at the dressing room was the only friendly person and did offer clients to get other sizes. It was not a pleasant experience. When I went to the cashier I felt like I was disturbing her and she really didn't make an effort to make contact with me except to ask if I wanted to purchase a bag. I am appauled at this inferior service and lack of respect shown to the customers. Website says that you can order on line and select a store to pick it up from instead of home delivery. When I inquired the cashier said Pennington's has never offered that service and only curbside and item has to be in store. She seemed agitated that I would suggest that option. All in all I am not satisfied with the lack of selection and sizes and most of all the lack of professional service that makes customers want to come back. Thank you

Pennington customer service in Peterbrough was absolutely very friendly and helpful. Giving me a refund (for boots I bought and wore that started to separate) without any problems whatsoever. Makes me want to shop their store more knowing they stand behind their products.
Thankyou Penningtons.

Order Number *******.

I ordered on Dec 27. I live in Ontario. On Jan 9 I got an email "sorry we missed you" - nobody called me, even though I provided full contact information. Next thing I know, the tracker says it's on its way to Edmonton, Alberta! "Address error" - somehow, the label was printed as "20" instead of "2" but again, nobody called me and since I use autofill, I did not make a mistake.

The customer "service" rep was useless. He kept insisting I would get it tomorrow until I read out from the tracker that it's going to some place in Edmonton tomorrow, not mine. Then the story changes - despite the email, he can't see anything until it is returned to the store. He couldn't give me a delivery time because "it depends on Canada Post".

I said cancel it, then, because frankly the ship's sailed and I have no use for it any more. Nope - can't do that, either.

I NEVER EVER had these problems with Reitmans!

Being served by Tainisha at Trainyards in Ottawa was a real pleasure. Her expertise and honesty were welcoming and comforting, and her suggestions to try on items in various sizes proved beneficial to me as well as to the bottom line of the store. Her smarts and sales savvy will gladly make me shop at this location again. Brava, Tainisha! Penningtons is lucky to have you!

The staff at my local store in Woodbridge are fabulous; however, the quality of the products has hit rock bottom while the prices climb. The cotton tops that I bought are so thin that you can see through them like fine porcelain! Packing jackets are filled with thin polyester but are charged what a down filled one used to cost. I am really writing about the service received from an online order. Shipped from London and heading to Toronto. Never received it. Canada Post says that they never got the package and Penningtons is blaming Canada Post. Which is fine, however they are not willing to make it right. They want me to wait a full month and then they will refund me, and I can then buy it back at full price, e-mail them, and hope that they will then refund me the difference. Like anything will even be in stock by then! I begged him to replace the order now at the sale price and I was willing to pay again and then wait for the refund. I just wanted the clothes! He point blank refused. If I wanted the clothes now, I would have to pay full price for them. They do not care one bit about customer satisfaction!

I sent them an email last year regarding coats with fur. This year, they have a coat with fur again with the logo, Responsible! There is no need to have real fur for fashion statement. I have been a customer with Penningtons for decades. I have opened my eyes to realize the Clothing quality is no better than bargain store quality. I can get a Columbia coat all decked out for same price as Penningtons and synthetic down.
So disappointed with Penningtons. Many people, companies and countries are coming to realize that animal cruelty is not cool and especially when it comes to fashion, makeup and household cleaning products. Come on Penningtons! Be a leader and stop animal cruelty, no to down and fur for fashion!

I haven't been to PENNINGTONS in over 10 years because I found the clothing to be very boxy and not made for a woman with my curves... anyway I finally go back to get one item and end up buying underwear... I wasn't impressed after a few min of wearing them, they got really loose like they should be sizes bigger than what I got and the material felt like something you would get in a dollar store. Very thin. For the amount of money they charge for their clothing you would think they would have better quality material.
I'm very disappointed

Really terrific service at the Sherwood Park location in Emerald Hills. A petite Asian lady measured me for a bra and tirelessly brought me bra after bra, looking for the perfect fit. She had expert knowledge of her product. I paid $500 for three pairs of pants, two t-shirts, four bras, eight pairs of socks, and a shirt. I would say that is good value for the money spent. I was able to find pants in my size with petite leg length, which is absolutely crucial, and is why I go to Pennington's in the first place.