Penningtons

The staff at my local store in Woodbridge are fabulous; however, the quality of the products has hit rock bottom while the prices climb. The cotton tops that I bought are so thin that you can see through them like fine porcelain! Packing jackets are filled with thin polyester but are charged what a down filled one used to cost. I am really writing about the service received from an online order. Shipped from London and heading to Toronto. Never received it. Canada Post says that they never got the package and Penningtons is blaming Canada Post. Which is fine, however they are not willing to make it right. They want me to wait a full month and then they will refund me, and I can then buy it back at full price, e-mail them, and hope that they will then refund me the difference. Like anything will even be in stock by then! I begged him to replace the order now at the sale price and I was willing to pay again and then wait for the refund. I just wanted the clothes! He point blank refused. If I wanted the clothes now, I would have to pay full price for them. They do not care one bit about customer satisfaction!

I received a coupon from Pennington's in the mail recently. It offered $40 off when you spend $80 or more. Redeemable online and in-store! Valid from May 3 - May 30,2021. The fine print on the back offers $40 off on a single purchase of $80 or more before taxes and shipping in any Reitmans store or at reitmans.com. Excluding R Essentials and items with prices ending in $0.99 and/or $0.97. Valid for one time use, not combinable with other coupons.
Yesterday I attempted to purchase 3 nightgowns with prices ending in $0.95. The total purchase was over $100 before taxes and shipping. I attempted to enter the coupon code and I got an error message. I telephoned Pennington's Customer Service and the representative got the same result when he tried the same order and coupon code. He contacted his Marketing Department for another coupon code. Their answer was that the coupon did not apply to this brand of clothing (inVoglio). This was not stipulated on the coupon. False advertising.

Shopping at Penningtons used to be a pleasure and the sales associates were always attentive and always saying if I needed some assistance to let them know. Last Wednesday I was in the Ottawa store to find some t-shirts, sweatshirts and capris. The t-shirt selection was adequate, however, some styles only had one t-shirt left in size 6 and it was disappointing that they have not replenished their stock with lower sizes. I asked if they had a sale on and the girl kind of mummbled details and walked away before I could ask another question. There were three sales associates and they all seemed to be mingling with each other and I never, ever saw them assisting a customer. I must say that the girl at the dressing room was the only friendly person and did offer clients to get other sizes. It was not a pleasant experience. When I went to the cashier I felt like I was disturbing her and she really didn't make an effort to make contact with me except to ask if I wanted to purchase a bag. I am appauled at this inferior service and lack of respect shown to the customers. Website says that you can order on line and select a store to pick it up from instead of home delivery. When I inquired the cashier said Pennington's has never offered that service and only curbside and item has to be in store. She seemed agitated that I would suggest that option. All in all I am not satisfied with the lack of selection and sizes and most of all the lack of professional service that makes customers want to come back. Thank you

Do not Purchase or send an
E-gift to friends or family. Redeeming the e-gift is made so difficult that I am sure Penningtons is hoping people give up. They already have your money so they don't care if you spend it. There is NO option at The Cart to Redeem e-gift.
There is an option for gift cards, for promo offers, for coupons, for points and for credit card. But no option for e- gift. I went through all the Q&A available (took hours), One answer said you can charge your gift card with the e-gift code number but you have the 3 diget pin on the back of the gift card which means you have to purchase a gift card first... Like that makes sense. I emailed tech support and customer service... No reply emails back. I Called for over two months and both numbers available online
*******785 and
*******190 say "all circuits are busy". I called everyday up to ten times a day. Twice I connected with a representative and both times was cut off while they transferred me. Both reps asked if we get disconnected could they call me back, I said yes. Neither called me back. Finally months later when it was all sorted out, the boots I wanted were no longer in stock. With all the time I wasted what was the point of my e-gift. Absolutely a waste of time.

I have shopped at Pennington for the years and had no issues finding my size 3 8D online and in store. Wanted to replenish what I had before the Christmas rush, went online no SIZE 3 8D, Went to a few stores and was told Pennington do not carry size 3 8D any more. YES WE ARE IN BETWEEN 36& 40. Why take away the basic things we enjoy shopping at Pennington size 3 8D. Pennington is DISCRIMINATED against individuals who are not small or large but caught between both sides.

I have been a customer for many, many years and am saddened by the lack of style at Pennington's these past five years. I find most tops and dresses look like a big old sack, without form or definition, instead just looking frumpy. I like to dress in style, formfitting, yet classy. Also, Big women can be sexy, so let's see that!
The staff are always friendly and helpful, but the selections are bah humbug (except bras, they are great!).

Jackie went "the extra mile" in attempts with me to purchase a gift card so I could have a dress for my resident for her garden visit. I met Jackie at store & she called cstomer service on her phone, she also gave me her cell#0 to ensure I follow up & provide her the gift card #. Jackie even went to store 7AM to process my order.
Jackie was willing to deliver it to me so my resident could have dress on her special garden visit.
I look forward to making a purchase at the store when it opens & thanking Jackie in person at the Warden location. I was very impressed with the exceptional customer service I personally received by Jackie at Pennington's!

Since this is not the first time I've had this exact issue with Penningtons, I feel the need to write an online review. I placed my order, waited 5 days... no response & no product. Coincidentally I placed an order from Globo on the same day (both companies are in Canada & so am I). My Globo order arrived 2 days ago. I decided today to check into where my Penningtons order is. I received a generic e-mail that did not answer where my in-stock merchandise is, nor when it would be shipped. I decided to call to try to actually get an answer to what was going on. They had no idea... soon as I'd heard the answer, I had the order cancelled. How can they have no idea why an order isn't shipped nor when it will be nor why. Luckily they did cancel my order... in-store is fine. Of course they rip-off people by charging ridiculous fees simply because a person with a few extra pounds has limited options, but that can be said of most plus sized retailers in Canada. I won't be a fool and order from them again.

I made an order to Pennintons June 24th.I waited for sales so I could apply savings to the last part of my order, I received a text from Catherine, whom informed me that because the order didn't go through in June, she canceled it, but I do have an account number, and the money was in Visa. However after hours of picking sizes, items and what savings I felt I was entitled to, I was told the savings applied to orders after my order? Then all items were either held back or sold, I initiated many complaints, but my order never came. I also requested a balance, with savings offered, so I could apply them to my next order, no one did this. I have now lost track, and cannot retrieve orders I made, and expected, I'm so upset with Pennintons, I'm trying currently to see what I can do about my balance, I was told it was canceled so I owe nothing, mind you my account number contained all information and I added up to over800 points, if my order hadn't been approved, how did I get all those points, except for my order waiting for approval, I don't know my current balance, I've had it with Penningtons,

Achat en ligne sur Penningtons auprès de leur vendeur RCL marché. Je pensais que Penningtons était quand même ceux qui me garantissaient mes achats. Marchandise en provenance directement de Chine. Très longs délais d'attente. Très mauvaise qualité. Retour possible seulement par poste Canada. J'attends mon remboursement depuis le 22 jours. Incapable de parler à quelqu'un au téléphone, quand j'appelle je suis en attente et ça coupe, j'ai demandé par courriel que quelqu'un me rappelle sans succès. J'ai suivi toutes les étapes que le service à la clientèle m'ont dit de faire par courriel, mais j'ai pas encore obtenu mon remboursement. Je ne recommande pas du tout c'est une très mauvaise expérience d'achat en ligne depuis le début.

Received great service in store at Lethbridge. When they didn't have my size was promised no problem it could be ordered and delivered to my house as I live two hours away from Lethbridge. Since then it's been a battle. Never received my package sent numerous emails to try see where it is and have received zero response. Frustrated why have an online service and then not actually man it and respond to consumer emails.