ionis

Ioni S.

Contributor Level

Total Points
80

1 Review by Ioni

8/31/21

Do not Purchase or send an
E-gift to friends or family. Redeeming the e-gift is made so difficult that I am sure Penningtons is hoping people give up. They already have your money so they don't care if you spend it. There is NO option at The Cart to Redeem e-gift.
There is an option for gift cards, for promo offers, for coupons, for points and for credit card. But no option for e- gift. I went through all the Q&A available (took hours), One answer said you can charge your gift card with the e-gift code number but you have the 3 diget pin on the back of the gift card which means you have to purchase a gift card first... Like that makes sense. I emailed tech support and customer service... No reply emails back. I Called for over two months and both numbers available online
*******785 and
*******190 say "all circuits are busy". I called everyday up to ten times a day. Twice I connected with a representative and both times was cut off while they transferred me. Both reps asked if we get disconnected could they call me back, I said yes. Neither called me back. Finally months later when it was all sorted out, the boots I wanted were no longer in stock. With all the time I wasted what was the point of my e-gift. Absolutely a waste of time.

Tip for consumers:
All Penningtons technical department needs to do is add the option. "Use e-gift" at checkout. I have no idea why they missed something so simple to correct.

Products used:
Never got the chance to order. Love Penningtons boots but Redeeming the E gift cost me over 20 hours of my time completely useless to me. I will see if my sister can get a refund on the e-gift. Because of the aggravation and time wasted at checkout at the cart I will never use Penningtons online again.

Service

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