Pen Making Supplies

Zero communication, received partial shipment with nothing labeled and no pack list or other documentation. Had to get a refund through paypal since he won't answer the phone or respond to email. Horrendous company.

I put in an order for pen supplies to this company. After two weeks of not hearing form them or getting my package I tried emailing them. I never received a reply. I tried calling and was never able to connect with anyone. The phone would just keep ringing with no answer. If it was answered it was a machine and they never returned my calls.
After 3 and a half weeks I got an email saying my order was shipped, 2 weeks later, still waiting.
I called them and by some miracle someone answered the phone, I was told they had just shipped it 3 days earlier and I should receiving it that day. I had to pry the tracking number from him.
I did receive my order that day but it was incomplete.
I would stay away from company.

I've never written a review before, but this company had me so frustrated that I had no choice. My story follows very closely to other's. I ordered my supplies on March 11th. My account was quickly charged, and I even received one email stating my order was "awaiting shipment". After 10 days with no status change, I called... no answer. I then emailed, no response. This went on for several days. At this point I've resolved to the fact that I won't ever get any contact, let alone my order. I hope you read this before you order from them, I know I wish I had.

After placing order online and paying immediately with CC, it took 30 days to ship out. Emails to customer service went unanswered. I called a couple times to their phone number, connecting to a parent company that handles several domains. Finally something was done and the order sent. Missing one item. So as you can guess, emails are unanswered. I submitted a return request on the webpage and it is in "pending" purgatory. No further action, I assume my business is done with penmakingsupplies.com... I will just have to work with what I did receive and donate the money for the item I purchased and not received. Save yourself a huge amount of trouble and find another place to shop. There is nothing professional about this business.

I ordered several things for gifts I was set up to make over a weekend. I placed the order and paid the 1-3 shipping costs expecting it to be in with enough time to make my gifts. That was May 2nd I tis now May 10th, I have called 7-14 times, wrote 1 email, and have left 2 messages via their site an I have heard nothing back! The phone number doesn't have an answering machine to leave a message. My statues is "Awaiting Shipment" and I has yet to change. And after reading the reviews I plan to wait a lot longer and I wont expect to get everything I ordered... But is funny that they would process my CC on the same day I ordered... Fast to take, have yet to give. I will be going to the BBB very soon.