Rick G.

After taking the payment through PayPal this website became unresponsive to any form of communication. The listed phone number on their page would not answer. Emails rejected. My recent login shows the order status as "payment declined" I assume because I had to file a PayPal dispute for a refund that I am still waiting on. I am just glad I did not share my actual credit card information with them. Save yourself a huge headache and stay away from this sham website.

After placing order online and paying immediately with CC, it took 30 days to ship out. Emails to customer service went unanswered. I called a couple times to their phone number, connecting to a parent company that handles several domains. Finally something was done and the order sent. Missing one item. So as you can guess, emails are unanswered. I submitted a return request on the webpage and it is in "pending" purgatory. No further action, I assume my business is done with penmakingsupplies.com... I will just have to work with what I did receive and donate the money for the item I purchased and not received. Save yourself a huge amount of trouble and find another place to shop. There is nothing professional about this business.