PEEPERS

I ordered Peepers in the past and they were great glasses, sturdy and reliable. The past two months, I have ordered 4 pair, two pair in September--both broke within two weeks. I recently ordered two more pair and they are both flimsy and fragile. These are not the same quality products I ordered a few years ago and I will not be ordering them again. I am so disappointed and would never recommend these glasses to anyone.

I am wearing my Peepers that I bought three years ago. Still good. Have order 3 pairs since all returned, broken, one not replaced other came broken in delivered package. Good bye Peepers

In these days of no customer service, where people are forced to have "chats" with machines if anything, I want to commend Peepers for exemplary customer service. First of all, I called to talk about a refund and got to speak to Katie, a real, live human being. That already was a plus. Katie helped me make an exchange, making suggestions for glass styles and facilitating the process. I was not charged a return fee or a restocking fee or a shipping fee or the new styles. And, believe it or not, when I happened to mention that I was disappointed because they were not offering a style of glasses I had bought in the past, Katie hunted down a couple of pairs after we hung up and sent them to me as a gift! With a lovely hand-written gift card. I also loved the fact that you can view yourself wearing the glasses, so that takes the guess-work out of the selection process. That's why I said, "Five Stars is not Enough." It's sad how rare it is now to be helped by a fellow human being, and one who goes out of her way to actually help you.
I tried to upload a picture of my bill of sale but I was unable to do so.