PDFSimpliReviews 1,987

Hi,

We’re truly sorry to hear about your experience, and we understand how upsetting and frustrating this must feel. Please know that it’s never our intention to mislead or leave our customers feeling taken advantage of.

Our subscription process includes clear information during sign-up, and a confirmation email is sent immediately after registration, outlining the trial terms and renewal details — including the $49.95 charge for the business plan. That said, we understand how easy it can be to miss those details, especially when you’re just trying to complete a simple task like converting a PDF.

Regarding the refund, we do offer a 30-day money-back guarantee for unexpected charges, and we’re genuinely sorry if your request fell just outside that window. Even so, we’d still like to see if there’s anything we can do to make this right.

Please reach out to us at support@pdfsimpli.com or call us at 1-844-898-1076, and reference your account details. Our team is here 24/7, and we truly want to help resolve this in the fairest way possible.

Thank you for bringing this to our attention — your feedback matters, and we’ll use it to keep improving.

Sincerely,

PDFSimpli

Hello,

Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. These terms are agreed with before the purchase is submitted and you get a copy of this agreement sent via email letting you know all the details about this subscription. If the subscription isn't canceled before the trial ends, it automatically renews for $49.95.

We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.

Regards,

PDFSimpli

Hey,

We're truly sorry for the confusion and frustration this has caused you. We completely understand how upsetting it can be to receive unexpected charges or unwanted emails — and we want to make things right.

Please note that our service runs on a subscription model, which requires users to actively sign up and agree to the terms before any charges occur. However, if you believe this was done in error or without your authorization, we’re here to help investigate and resolve it promptly.

To assist you with your refund and stop any further emails, please contact us at support@pdfsimpli.com or call us at 1-844-898-1076. Our support team is available 24/7 and ready to help.

We appreciate your patience and are committed to resolving this as quickly as possible.

Best regards,

PDFSimpli

Hello,

Thank you for bringing this to our attention. We understand your concern and would like to clarify that the $1.95 charge is part of a 14-day trial subscription, which is clearly outlined during the sign-up process. As agreed upon at the time of registration, if the subscription is not cancelled within the trial period, it automatically renews at $49.95 for continued access to the service.

If you need help with managing your subscription or have any other questions, please don’t hesitate to contact us at support@worksimpli.io or call us at 1-844-898-1076. We’re here to help and ensure your concerns are resolved.

Best regards,
PDFSimpli

Hello,

Thank you for your feedback. We understand your concerns regarding the account. PDFSimpli operates on a user-based subscription model, and according to our records, an account was created using the same email associated with this review on April 10,2025, linked to a file named "Social Security Replacement." If this was done in error or without your authorization, please contact us directly so we can assist you further.

You can reach us at support@worksimpli.io or by phone at 1-844-898-1076. We’re here to help clarify any issues and ensure your concerns are addressed promptly.

Best regards,
PDFSimpli

Bonjour,

Nous vous remercions de nous avoir fait part de vos commentaires. Tous nos services sont proposés sur la base d'un abonnement. Nous avons travaillé très dur pour apporter plus de fonctionnalités à notre produit afin de vous offrir le meilleur service possible. Vous pouvez essayer notre option "retardée" et attendre 24 heures pour le téléchargement d'un document, gratuitement. Vous pouvez également payer pour notre essai de 14 jours (pour 1,45 $ ou 1,95 $) afin d'obtenir votre fichier immédiatement, selon le plan que vous choisissez. L'option à 1,95 $ vous donne un accès complet et une conversion illimitée pendant 14 jours. Après avoir essayé le produit, si vous ne souhaitez pas continuer, appelez ou allez en ligne pour annuler avant la fin de la période d'essai ou changer d'abonnement. Si vous n'annulez pas ou ne changez pas de plan, vous passez à notre plan d'abonnement de base à renouvellement automatique pour 49,95 $.

Nous avons différents plans en fonction de vos besoins, des prix allant de 3,95 $ à 12,95 $ pour un abonnement d'un seul utilisateur, veuillez nous contacter par téléphone au 1-844-898-1076 ou par courriel à support@worksimpli.com si vous êtes intéressé à conserver le service à un prix inférieur.

Salutations,
PDFSimpli

Hi,

Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance and clarify any doubts on how our system works.

Please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io. Response time may vary, to 24 to 48 hrs.

Sincerely,

PDFSimpli

Hello,

Thank you for sharing your feedback, and we truly regret any frustration caused. We understand how concerning unexpected charges can be. Please allow us to clarify: our service operates on a subscription basis, starting with a 14-day trial period that can be cancelled at any time within that period. If the subscription is not cancelled before the trial ends, it automatically renews into the £49.95 plan, as outlined in our terms of service during sign-up.

We would like to review your account and assist you further. Please contact us directly at support@worksimpli.io or call us at 1-844-898-1076, and our team will be more than happy to help resolve this matter promptly.

We appreciate your understanding and look forward to assisting you.

Best regards,
PDFSimpli

Hi,

Thank you for reaching out, and we’re truly sorry to hear about your experience.

Please note that PDFSimpli operates on a subscription model, which is clearly outlined in our terms and conditions at the time of signing up for the 14-day trial. These terms must be agreed to before completing the purchase, and a copy of the agreement is also sent to your email detailing the subscription terms. If the subscription is not canceled before the trial ends, it automatically renews at $49.95/month.

We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly, and we’d be happy to assist with that.

Regarding the Account ID ***2687 you provided: we have checked our records and unfortunately, this account has no associated payment details or record of an active membership. This likely means your subscription is under a different email address.

To locate your correct account, we can help with any of the following additional information:

Last 4 digits of the credit card used, along with the full name on the card

Any alternate email address you may have used

If you paid through PayPal, Google Pay, or Apple Pay, that information could also help

Please send these details to our support team directly at support@pdfsimpli.com, and we’ll do our best to assist you promptly.

Thank you,

The PDFSimpli Team

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.

We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.com if interested in keeping the service at a lower price.

Regards,
PDFSimpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

We are sorry for the inconvenience. PDF Simpli provides a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. We work with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created with plenty of options on how to cancel. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Thank you for leaving us a review. We can certainly look into this. Please contact us at support@pdfsimpli.com or contact us by phone at 1-844-898-1076. We will be happy to assist you with this matter.

Sincerely,

PDF Simpli

Hi,

We're delighted to hear that you are pleased with what we offer at PDFSimpli. Our team works hard to maintain high standards, and your feedback is truly appreciated. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know. Our email is support@pdfsimpli.com. We look forward to continuing to provide you with excellent services!

Sincerely,

PDFSimpli

Hello Corey,

Thank you for taking the time to leave us your feedback. We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked or the experience was not satisfactory. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

We're sorry to hear about your recent experience. Please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io if you have any other concerns or questions.

Best Regards,

PDF Simpli

Hello Edward,

Thank you for your feedback.

We understand your concerns, but we’d like to clarify the situation. According to our records, your account was charged on April 17th, following the end of the 14-day trial period. The trial was not canceled prior to its expiration, which resulted in the standard subscription charge being applied.

You contacted us on May 19th—over 30 days after the charge was processed. As per our clearly stated refund policy, we are only able to offer refunds within 30 days of the transaction date. Unfortunately, your request fell outside of this window.

While we understand that you may be dissatisfied with the outcome, the charge and our handling of your request were in accordance with our policies. We regret that you feel the service experience was poor; however, we do believe your case was handled professionally and respectfully by our team.

If you have any additional questions or concerns, we’d be happy to address them.

Sincerely,

PDF SIMPLI

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

Thank you for leaving us a review. We can certainly look into this. Please contact us at support@pdfsimpli.com or contact us by phone at 1-844-898-1076. We will be happy to assist you with this matter.

Sincerely,

PDF Simpli

Hello,

We’re truly sorry to hear about your concern. Please know that PDFSimpli is a user-based system, which requires users to acknowledge the Terms of Service, enter their email address, and provide payment details before any charge is processed. A charge of $49.95 would only occur following the selection of a specific subscription plan which starts with a 14 day trial.

If you believe this charge was made in error, we want to help resolve the issue as quickly as possible. Please contact our support team at support@worksimpli.io or call us at 1-844-898-1076, and we will investigate the matter promptly.

Best regards,
PDFSimpli

Hello,

We’re very sorry to hear about your experience. PDFSimpli operates on a user-based system, which means that a subscription can only be initiated through a user’s direct interaction—acknowledging the Terms of Service, entering their email address, and providing payment information.

If you feel you were charged in error or have concerns about your subscription, please contact our support team right away so we can investigate and assist you. You can reach us at support@worksimpli.io or by calling 1-844-898-1076.

We are committed to resolving this issue and ensuring your satisfaction.

Best regards,
PDFSimpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.

Sincerely,

PDFSimpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.

They are many ways of cancelling and reaching us.

Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7

Sincerely,

PDFSimpli