PDFSimpli

Hi,

We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.

Sincerely,

PDF Simpli

Hi,

Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

We provide multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward. Furthermore, when the account is successfully canceled our system sends an automated email message.

Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7

Thank you,

PDFSimpli

Salve,

Grazie per aver condiviso con noi il suo feedback. Tutti i nostri servizi sono in abbonamento. Abbiamo lavorato molto duramente per aggiungere più funzionalità al nostro prodotto e offrire il miglior servizio possibile. Potete provare la nostra opzione “Ritardo” e attendere 24 ore per il download di un documento, gratuitamente. Oppure pagare per i nostri 14 giorni di prova (per 1,45 o 1,95 dollari) per ottenere immediatamente il file, a seconda del piano scelto. L'opzione da 1,95 dollari vi dà accesso completo e conversione illimitata per 14 giorni. Dopo aver provato il prodotto, se non si desidera continuare, è possibile chiamare o andare online per annullare prima della fine della prova o cambiare l'abbonamento con un piano diverso. Se non viene effettuata alcuna cancellazione o cambio di piano, si passa al nostro piano di abbonamento di base a rinnovo automatico per 49,95 dollari.

Abbiamo diversi piani a seconda delle vostre esigenze, con prezzi che vanno da 3,95 a 12,95 dollari per l'abbonamento di un singolo utente; contattateci telefonicamente al numero 1-844-898-1076 o via e-mail all'indirizzo support@worksimpli.com se siete interessati a mantenere il servizio a un prezzo inferiore.

Saluti,

PDFSimpli

Hi,

Thank you for reaching out, and we apologize for any frustration this situation has caused. We aim to make our services as transparent and straightforward as possible.
When signing up on our website, customers are prompted to review and accept our terms and conditions, which explain the 30-day refund policy and the nature of our subscription model. Our sign-up process requires confirmation to ensure clarity, and we send a follow-up email that outlines all these details, including instructions for managing the subscription.
Please understand that while subscriptions renew automatically, they can be canceled at any time through the account portal or by contacting our support team. In light of your concerns, please let us know if there’s anything further we can do to assist. Thank you for sharing your experience, as it helps us continue to improve our service.

Regards,

PDFSimpli

Hello,

Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.

We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.

Regards,

PDFSimpli

Hello,

Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.

We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.

Regards,

PDFSimpli

Hello,

Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product and service. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 anytime.

Best regards,

PDF Simpli

Hello,

Thank you for your feedback, and we apologize for any confusion you experienced regarding our billing process. Upon reviewing our records, it appears that a subscription charge of $49.95 was submitted via PayPal for our services. Any other billing discrepancies, such as the $99.00 charge mentioned, are not related to our company.

We regret that you found the platform did not meet your expectations for basic functionality. We strive to ensure our tools are effective and user-friendly, and your comments will help us improve.

If you have further questions or need clarification, please don’t hesitate to reach out to us directly at 1-844-898-1076 or email us at support@worksimpli.io. We're committed to resolving any concerns you might have.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your feedback. We're sorry to hear that you had a negative experience with our service. Could you please provide more details about the issue you encountered? It sounds like you have mistakenly purchased our annua plan.

Feel free to reach out to us directly at 1-844-898-1076 or via email at support@worksimpli.io. We're here to assist you and improve your experience with PDFSimpli.

Best regards,

PDFSimpli

Salve,

Grazie per il tuo feedback. Ci dispiace molto per la tua esperienza. Tieni presente che operiamo con un modello di abbonamento, che è chiaramente delineato nei nostri termini quando ti iscrivi alla prova di 14 giorni. Questi termini vengono concordati prima che l'acquisto venga inoltrato e riceverai una copia di questo accordo via e-mail che ti informerà di tutti i dettagli su questo abbonamento. Se l'abbonamento non viene annullato prima della fine della prova, si rinnova automaticamente a $ 49,95.

Offriamo anche una garanzia di rimborso di 30 giorni per i clienti a cui potrebbe essere stato addebitato un importo inaspettato. Ti invitiamo a contattare il nostro team di supporto all'indirizzo support@pdfsimpli.com e saremo lieti di assisterti per qualsiasi problema, incluso un rimborso, se applicabile. Grazie per averci dato l'opportunità di risolvere questa questione.

Cordiali saluti,

PDFSimpli

Hello,

Thank you for your feedback. Please note that our service operates on a subscription model, and during the sign-up process, users agree that the subscription will renew unless canceled within 14 days of the trial period.

If you would like assistance in managing your subscription or have further concerns, please reach out to us at techsupport@worksimpli.io, and we’ll be happy to assist you.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan.

We have different plans depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.

Regards,
PDFSimpli

Hello,

Thank you for sharing your experience. We apologize for any inconvenience caused during your interaction with our platform. Our goal is to provide a seamless and efficient service, and it’s disappointing to hear that we didn’t meet your expectations.

Regarding the document download process, sometimes delays can occur due to file complexity or system issues. Please reach out to us at 1-844-898-1076 or via email at support@worksimpli.io, and we will be happy to assist you promptly to ensure your document is ready and accessible.

Your feedback is valuable to us, and we will use it to improve our service.

Best regards,
PDFSimpli

Hi,

Thank you for reaching out, and we apologize for any frustration this situation has caused. We aim to make our services as transparent and straightforward as possible.
When signing up on our website, customers are prompted to review and accept our terms and conditions, which explain the 30-day refund policy and the nature of our subscription model. Our sign-up process requires confirmation to ensure clarity, and we send a follow-up email that outlines all these details, including instructions for managing the subscription.
Please understand that while subscriptions renew automatically, they can be canceled at any time through the account portal or by contacting our support team. In light of your concerns, please let us know if there’s anything we can do to assist. Our email is support@pdfsimpli.com.

Regards,

PDFSimpli

Hello,

Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to address the issue. Upon reviewing our records, we noticed that an account associated with the same email used for this review was not canceled within the 14-day trial period. As stated during the signup process, the trial automatically transitions to a subscription unless canceled beforehand.

If you believe this charge was made in error or have further questions, please contact us directly at 1-844-898-1076 or via email at support@worksimpli.io. We are here to assist and resolve this matter promptly.

Thank you for your understanding.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95. All of this information gets sent to you on the same day of sign up via email!

We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.com if interested in keeping the service at a lower price.

Regards,

PDFSimpli

Hello,

We are sorry for the inconvenience. The annual subscription is $24 a month but since is annual is going to charge you $299 upfront. You can try our "Delayed" option and wait 24 hours for one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. The $49.95 will be the base subscrition if the service is not canceled on time and we let you know all of this information on on a email sent when you complete the purchase. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.

Regards,

PDFSimpli