PDFSimpli has a rating of 3.1 stars from 1,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFSimpli most frequently mention great service, easy process and much time. PDFSimpli ranks 5th among Software sites.
This was advertised as a free service, but I had to pay $1.95 to get my download. Then, the download was terrible--totally unusable. I'll just have to recreate my PDF by hand, apparently. I'd really like a refund.
I agreed to pay $1.95 to convert one document and somehow 15 days later I was charged for a membership for a year of $49.95. I only clicked the box to convert one document. This was very misleading.
Hello,
We sincerely apologize for any confusion or frustration caused by this situation. The details regarding the membership and recurring charges are outlined before the initial payment is made, and we strive to ensure that this information is clear. It sounds like there was some misunderstanding, and we'd like to help resolve it for you.
Please reach out to our customer service team at 1-844-898-1076 or via email at support@worksimpli.io, and we will assist you in addressing this matter, including reviewing your account and ensuring a prompt resolution.
Thank you for your feedback, and we appreciate the opportunity to make things right.
Best regards,
PDFSimpli
I purchased a 14 day trial to download one item. The cost was $1.45
30 days later you took $49.99 in a subscription fee. I did not subscribe knowingly. You defrauded my intention to a 14-day trial. You are scammers.
I filed a complaint which was denied on your end.
Shame on you.
Hello,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDFSimpli
I tried a pdf conversion to word which requires OCR. Unfortunately the pdf did not get converted to editable texts. The texts are as picture square box. So, why do I need to pay this as such conversions are happening with free.
Hello,
Thank you for your feedback. We understand your concern regarding OCR functionality. At the moment, OCR (Optical Character Recognition) is not available on PDFSimpli, which is why scanned documents or images may not convert into editable text. We apologize for any confusion this may have caused.
Our team is constantly working to improve our platform, and we greatly value your input. If you have further questions or need assistance with other features, please don’t hesitate to contact us at 1-844-898-1076 or via email at support@worksimpli.io.
Thank you for giving us the opportunity to address your concerns.
PDFSimpli
Bad experience, app doesn't well. Free apps are good, debits payment without consent n advance notification like Apple.
Hello,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. We do have a tech department ready to assist you if something doesn't work well on the website.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Best Regards,
PDF Simpli
This company took money from my bank account without my permission which I can't get back. Avoid at all costs!
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
The worst app, they professionalism is 0, I use the app one time, never get any email about subsribsions or any payment, just one day they took from my card around 50$, I contact them and send them email and never get any respond. Customer care is 0, so so bad.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 9 AM- 9 PM AST Monday- Friday or via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
Compré un servicio de 1,95€ y automáticamente me activaron la susyanual de 49,95€
Hola,
Esperamos que estés bien. Registrarse en nuestro sitio web es completamente gratuito, al igual que editar y convertir. Si deseas descargar o imprimir el documento convertido, necesitas una suscripción activa. Puedes usar nuestra prueba de 14 días por $1.95 o $1.45 para descargar el documento. Si no estás satisfecho, puedes cancelarla en cualquier momento antes de los 14 días y solo pagarás una vez.
Ofrecemos un período de prueba sin riesgos durante el cual se reembolsarán todos los cargos dentro de los 30 días posteriores a la fecha de la transacción inicial si se pasa por alto la cancelación. Si no se inicia la cancelación, la facturación continuará según los términos acordados, que deben aceptarse antes de comenzar la prueba. La participación en la prueba es voluntaria y los cargos no se imponen arbitrariamente.
PDF Simpli funciona con un sistema basado en el usuario, en el que cada usuario debe elegir el plan de prueba. Se explica que la cuenta tiene una duración de 14 días y se renovará automáticamente si no se cancela dentro del período de prueba. Además, cada cliente recibe esta información por correo electrónico una vez creada la cuenta. Para activar su cuenta, debe aceptar los términos y condiciones, donde se proporciona nuevamente la información de renovación automática. Esperamos que esto le sea útil.
Atentamente,
PDFSimpli
I have all my cancellation emails etc from this and was basically told "oh well" when I was charged before I my trial was up.
Hello,
Thank you for sharing your experience, and we apologize for any inconvenience caused. We're sorry to hear about the issue you faced with your cancellation. We would be happy to investigate this further to ensure everything is resolved properly. Please contact us directly at 1-844-898-1076 or via email at support@worksimpli.io with the details of your cancellation, and we’ll work on addressing this promptly.
We appreciate your feedback and hope to resolve this matter to your satisfaction.
Best regards,
PDFSimpli
Like the simplicity, no application SW required, point and click web interface, and lots of conversion options. All for under $2.
Hello,
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the simplicity of our platform, the web-based interface, and the variety of conversion options we offer. It's great to know that you found our service both convenient and affordable.
If you ever need assistance or have any questions, feel free to reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We're always here to help!
Best regards,
PDFSimpli
I would have liked to know I had to purchase before downloading the document I just spent time filling out.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different plans depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
I was charged £50 for a subscription i did not take out. This is not what i agreed to.
Hello,
We apologize for any confusion caused. Our service operates on a subscription basis, which is outlined during the sign-up process. This includes a 14-day trial, after which the subscription auto-renews unless canceled.
If you believe you were charged in error or have concerns, please contact us at 1-844-898-1076 or support@worksimpli.io. We’re here to assist and ensure your issue is resolved promptly.
Best regards,
PDFSimpli
I did not have to accept terms and conditions regarding being automatically subscribed and it's really sneaky. I wanted a 1 time use thing not a subscription. Nobody needs to edit a PDF often enough to subscribe to this.
Hello,
Thank you for your feedback. We apologize for any confusion regarding our subscription model. PDFSimpli is a subscription-based service, and agreeing to the terms and conditions is necessary to start using it. However, we understand that you may only need it for a one-time use, and our subscription can be canceled anytime since it is not a contract.
If you have any questions or need assistance with your subscription, please feel free to reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We're here to help in any way we can.
Best regards,
PDFSimpli
Ok. This site is a complete scam. I did not sign up for PDFSimpli, nor did I give them my financial information. I do believe this site is a complete scam. Please, do not use this company. I have a very good attorney, this is a specialty, based in Laguna Niguel. Just waiting on a response, supposedly within 24 hours. We'll see.
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
I love that this program is easy to use and understand. However, it should be clearer that the subscription price goes up after 2 weeks and you will be charged a significantly larger amount after that period.
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
I paid $2 to download one pdf and turned out they automatically subscribed me for $40/month.
Don't tell me it's transparent, when they charge me every month, I never receive a invoice nor receipt. Just charge my visa until I found out months later. Such a SCAMP. It is even more expensive than Adobe pdf editor. No not ever give your credit card number to it.
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDFSimpli
Didn't realise had to pay, could have done it for free anywhere but it was too late by the time I noticed and had to just pay, annoying
Hello,
Thank you for your feedback, and we apologize for any frustration you experienced. We understand how unexpected charges can be frustrating, and we strive to ensure our pricing is clear. If you need further assistance or would like to discuss your situation, please feel free to reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We’re here to help in any way we can.
Best regards,
PDFSimpli
I asked to merge two document of four pages total. Instead you created four separate pages. Waste of time and money.
Hello,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the issue you experienced with merging your documents. It appears there may have been a misunderstanding in the merging process, and we would be happy to assist you in resolving it.
Please feel free to reach out to our support team at 1-844-898-1076 or via email at support@worksimpli.io for further assistance. We're here to help!
Best regards,
PDFSimpli
At first they don't mentioned there is payment, then they take you to a payement page. I had no choice but to pay, and then my document downloads as word not docx, and the format is all messed up and the letters have become symbols. Wasted £1.95 for nothing.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.
We have different plans depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
You all did a "bait and switch." Your advertisement, via Google, stated that the editing would be "free of charge" which is why I gave it a try. However, as you know, once I had completed my editing I have to enter my financials to retrieve it!
Hi,
Hope you are doing well. Thanks for sharing your review with us. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 to download the converted document and if you are not satisfied with us then you can cancel it any time before 14 days.
You can upload, edit and convert any document - 100% free. To unlock the ability to download all file formats, you have to pay $1.95 for a 14-day trial. The trial is no risk and we do offer full refunds on all charges for 30 days after the initial transaction date. This is actually a new approach to our product offering and we would love any additional customer feedback if you have any.
You can try our "Delayed" Option and wait 24hrs for the download of one document, free of charge. Let us know if you have any questions.
Sincerely,
PDF Simpli
Answer: This company is a scam. I would not recommend to anyone
Answer: Same here. Just charged today. Never used them. Sent a refund request. I'll come back when I have an answer. Kirk F.
Answer: Very very very hard you cannot get hold of them at any moment
Hi,
Thank you for the 3 star rating. Our website is free to use! To edit and convert your document it's free but if you want to do any downloads you need to have a subscription. We have an initial trial for $1.95 or $1.45. You can try out PDF Simpli for 14 days with unlimited access or use our Delayed option where you can get one document after 24 hours free of charge.
Please send an email to our Technical Department at techsupport@worksimpli.io and explain further so we can assist you. They can help you with any technical issues you may experience with our website.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Best Regards.
PDF Simpli