• PDFfiller

2022 SITEJABBER AWARD

PDFfiller

Overview

PDFfiller has a rating of 4.23 stars from 84,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, free trial, and great product. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 56.7%
Positive
17
Neutral
1
Negative
12
10
See all photos

What reviewers want you to know

Positive highlights

  • Makes filling out PDF forms so much easier than by hand.
  • There are some aspects of set up that are confusing, but customer support is GREAT, QUICK, and seemingly PATIENT.
  • 2022 Customer Choice Winner

Critical highlights

  • PDF Filler has been down for hours and there is no way to contact them or find out when it will be back.
  • If it weren't for your good customer service youd be dead for me.
  • Beware this extension is NONFUNCTIONAL without credit card payment.
How would you rate PDFfiller?
Top Positive Review

“Very Useful Tool”

Lisa J.
1/4/24

It is very convenient to be able to fill out documents from any computer, even if the computer you are working on does not have the program on it the document originated from. You can preload forms you use frequently, make templates and you are all set!

Top Critical Review

“What pdf doesn't tell you up-front!”

Dan C.
11/3/23

Despite the displayed options, SAVE, PRINT, you can't do any of that till they have your credit card that they charge $101 to, which you don't learn about till you've completed your work! So I emailed to 'cancel immediately'; got an email they had, learned later, that only cancels the renewal of the subscription. The $101 is refunded only if you notice it on your charges, email and specifically request it. I've now put their name on my bulletin board to make sure I don't fall for their fibs again.

Reviews (84,164)

Rating

Timeframe

Other

Reviews that mention popular keywords

pdf filler (189) customer service (54) credit card (32) pdf forms (29) customer support (23) pdf documents (28)
Thumbnail of user shannonb1401
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I am very impressed with PDF Filler it has been a tremendous asset to my company.

Thumbnail of user danc412
2 reviews
7 helpful votes
November 3rd, 2023

Despite the displayed options, SAVE, PRINT, you can't do any of that till they have your credit card that they charge $101 to, which you don't learn about till you've completed your work! So I emailed to 'cancel immediately'; got an email they had, learned later, that only cancels the renewal of the subscription. The $101 is refunded only if you notice it on your charges, email and specifically request it. I've now put their name on my bulletin board to make sure I don't fall for their fibs again.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Apologies for any confusion incurred, Dan!
It looks like the case has been settled via the email by now but we still would like to clarify couple things here, just in case:
- Please note that the first charge went on the 31st day of using pdfFiller since our free trial period is 30 days.
- Our refund policy covers 180 days, so even if you notice the charge not immediately but much later, you are still eligible for a refund, no questions asked.

Thumbnail of user reneel165
RENEE L.
1 review
4 helpful votes
April 26th, 2020
Verified purchase

This was a joke! Every time I filled a template out, completed, and emailed to job. IT WAS ALWAYS BLANK!!!

Thumbnail of user johnf2446
John F.
1 review
9 helpful votes
August 5th, 2020
Verified purchase

I don't like having to put my information to a website that may possibly sell my information just to email as form required by the government.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear John, here is a link to our Privacy Policy:
https://www.pdffiller.com/en/privacy_policy.htm
To cut the story short, we neither see the contents of your documents, nor can sell/transfer your information to third parties. This is not just against our privacy policy, it is also technically impossible, actually.
We indeed see you log-in data, like the time of a session, IP address and which browser you are using, but that's it.
If you have any further questions, please contact our Support in a chat window which is available directly in pdfFiller itself.
Hope this helps!

Thumbnail of user wakiat
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I love how easy it is to use. Helps me a lot with business documents

Thumbnail of user vsandhyaw
vsandhya W.
1 review
0 helpful votes
August 11th, 2020
Verified purchase

Annotation is provided in the mobile but not in the laptop why? For correcting tick mark and cross red colour is the best. Black is not impressive at all. After completing we need to access the google classrom easily. ON THE WHOLE IT IS ' THE BEST'.

Thumbnail of user peds
1 review
6 helpful votes
July 31st, 2020

Mess up with charging and with my bank accountttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

Thumbnail of user tonyd122
Tony D.
1 review
0 helpful votes
April 4th, 2020
Verified purchase

Had a few difficulties with the process, but was able to sort it out after a little experimentation. I would like the ability to vary the size of signatures. I also tried to change the date format and set a new default but it didn't seem to work.
Overall, I was ok with the program but I really didn't find it fitted my purposes.

Thumbnail of user angrye
Angry E.
1 review
9 helpful votes
December 25th, 2019
Verified purchase

I Googled "free gift certificate template" and filled out the form only to find out after 30 minutes of set up that I was suckered into your service and if I don't remember to cancel you clowns will deduct a ridiculous amount of money from my CC....nice business model.

Thumbnail of user jeffs460
Jeff S.
3 reviews
1 helpful vote
February 21st, 2020
Verified purchase

I had to make several attempts to get the forms to print at the correct size on my computer. Found forms I needed.

Thumbnail of user tracyn481
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I have never had a problem with this site. Real quick and easy to use

Thumbnail of user anonymousx829
anonymous X.
1 review
0 helpful votes
April 11th, 2020
Verified purchase

Actually, quite a good system. Disappointed that USPS does not actually do this for free of course.

Thumbnail of user daniels807
Daniel S.
2 reviews
54 helpful votes
July 22nd, 2020
Verified purchase

New to this software but appears to be want I needed working with the many aspects of PDF's for our website. PDF Filler offered an excellent annual rate. I am concerned a little about getting to involved with them. You see it happen often after one year with service providers the rates start increasing. Than you need to find a new service to merge your existing business with. We'll see. Overall though the company has been excellent.

Thumbnail of user jv115
1 review
4 helpful votes
July 7th, 2020

It is not free. They ask for a credit card. Not clear. They say it´s free and after all the work they try to charge. Don´t use it

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Hi there! We are very sorry if any confusion caused! Credit card details, at the stage of a free trial, are part of identity verification. Since many people are doing taxes with us and/or e-sign important contracts, this verification might be very important. You won't be charged on Day 1, we can assure you. Our free trial conditions still apply, you have full 30 days for pdfFiller test drive. If you cancel the free trial and unsubscribe during this first month, you won't be charged at all. Hope this clarifies!

Thumbnail of user michellet521
3 reviews
30 helpful votes
May 12th, 2020

I just spent half an hour completing a long PDF that was advertised by PDF Filler to be a free service. Then, when I got to the end, the only way to do anything with the PDF is to pay them. Avoid this service like the plague. Absolute scam artists and a company I've reported to Google Chrome and asked them to remove it from their service.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Michelle, we are sorry to hear you are so upset! Obviously, there is some confusion here. First of all, if you are trying to use our Chrome add-on, you need to have an already registered account with pdfFiller, then it will be free for you. We are sorry if this is not obvious!
Secondly, for all first-time users, there is ALWAYS a free trial. We NEVER ask for payments on Day 1, you have plenty of time to test and make sure you need our service. BUT yes, you need to register a personal account with us. This is done for documents' security only.
Hope this clarifies!

Thumbnail of user ab1164
1 review
1 helpful vote
February 8th, 2024

Signing a PDF is something basic available through free software. This site makes it out to support that and waste your time, only to demand the subscription price of a premium service just to download that signed document.

Service
Value
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

Hello there!
First of, regular signing in a free software is not legally binding, just in case. For an important document (like a contract, invoice, insurance or medical forms, etc.) you would need a legally binding solution (which makes your signature valid), and all of those have paid plans (the price may vary across the market though). Apart from the subscription, the standard protocol for this would also involve account creation which indirectly proves your identity (who is signing a document).
Secondly, please note that in pdfFiller specifically, there is a difference between account creation and paid subscription. If you a first-timer on our site, you can register an account (which is totally free, by the way) and then, our 30-day free trial period will start automatically.
In other words, you can register an account, use the free trial on the documents you need -- and then decide whether you need a paid plan with us or not. You can surely cancel and unsubscribe while still on a free trial, and you won't be charged, we assure you.
Hope this helps!

Thumbnail of user anonymouso762
anonymous O.
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

GOOD SO FAR- WOULD BE EASIER IF I CAN UPLOAD SAME DOCUMENT AFTER I FINISH WITH ONE INSTEAD OF HAVING TO SEARCH FOR IT AGAIN.

Thumbnail of user julior274
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Easy to navigate, great to work with. This program really suits our needs!

Thumbnail of user anitad125
Anita D.
1 review
0 helpful votes
May 15th, 2020
Verified purchase

Helps me to fill out docs for medical and financial purposes. It is clear and precise and very easy to use. I love it!!!

Thumbnail of user elainel213
Elaine L.
1 review
0 helpful votes
April 26th, 2020
Verified purchase

Worked as advertised... was able to produce extra documents with specific information preprinted on it. I am quite satisfied.

Thumbnail of user graceb208
1 review
5 helpful votes
July 3rd, 2020

I used it only once and it has charged me every month. I tried cancelling subscription, doesn't work, then i tried deleting my account, it says cancel subscription first! A TOTAL RIP-OFF!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Grace, we are very sorry for the confusion caused. Please, chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support They will immediately make a refund for you. Thank you!

Thumbnail of user anonymousn492
anonymous N.
3 reviews
1 helpful vote
July 16th, 2019
Verified purchase

software is not intuitive to me, i'm sure i'll get better at finding what i want, but since i currently only go in a few times a year (to prepare tax returns), i get a little frustrated.

Thumbnail of user davem180
Dave M.
12 reviews
6 helpful votes
December 9th, 2019
Verified purchase

The program works well and allows me to edit (not easily) pdf's to use how I need to in our business.

Thumbnail of user barda2
1 review
5 helpful votes
August 18th, 2020

Takes your emaill then tells you its not free! Seems mix of scam and force you to put your email then for easy service ask you to pay!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Bard, we are very sorry for any confusion caused! Please, note that you don't have to pay on Day 1, actually. There is a 30-day free trial period. If you don't like it/don't need it any longer - you can always cancel and unsubscribe. Secondly, please, note that even though we indeed know your email address now (which is used as login credentials), we would never pass it to a third party. This is against our privacy policy, and we take such matters very seriously. If you have any further questions/doubts, please, live chat with our Support here: https://www.pdffiller.com/en/support.htm They are working 24/7/365 and can instantly answer your questions. Hope this helps!

Thumbnail of user alexchan.marketing
1 review
0 helpful votes
April 1st, 2023

DO NOT give any of your credit card details to this company. My card had been used for 4 transactions of Personnal uses and I had to cancel my card and block my account to prevent further damage.

I had use google pay which I thought is trust worthy to sign up the trial, and 2 days later my card was being used. I will report about their criminal act and take action against them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

AC hi!
We are somewhat confused by what's written here and would need more info on the case. Since you've mentioned Google Pay, was it desktop version or our mobile app? In any case, we do not charge customers on the second or third day of using our service. Our mobile free trial is one week sharp, our desktop free trial is 30 days (the first charge goes on the second month of using our software). So, you were charged 2 days after subscribing with us, there is a great probability this was not us, actually.
If you would like us to investigate your case internally, please email support@pdffiller.com, we will certainly do that.

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Thumbnail of user darynap
Rina P.
Typically responds within 3 days

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4.2
84,164 reviews
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