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PDFfiller

Overview

PDFfiller has a rating of 4.5 stars from 5,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business and good experience. PDFfiller ranks 66th among Business Documents sites.

service
78
value
77
shipping
30
returns
61
quality
71
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74,591 reviews
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California
1 review
6 helpful votes
Follow Ethan A.
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Basically the site is designed to trick you into editing a pdf, then holing your work hostage unless you pay for a subscription, which is either 70$ for a year or 20$ a month. The software itself is ok, although not really worth the money but this underhand tactic is disgusting. I'm left in a situation where I'm down 2 hours or 20$, and as a college student I can't afford to spare either

Date of experience: February 2, 2016
New York
1 review
6 helpful votes
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Scam!
June 20, 2021

Complete scam. I cancelled my free trial within 2 days realizing it was a scam. I received a call from Fraud Protection services not long after about an unauthorized large payment they tried to bill me for. Thankfully it did not go through but pdffiller said they would try to bill me again in 2 weeks. Today Fraud Protection called me to tell me I had been billed over $100. To repeat, this was at least a month after I cancelled my free trial 2 days in! This company is a complete scam and I had to get my card cancelled. Do not fall for them!

Date of experience: June 20, 2021
Rina P. PDFfiller Rep
over a year old

Ellie hi!
First of all, we charge either monthly, or annually, so there is no way we could have charged you twice in one month. Also, you've mentioned "pdfFiller said" - was it an email? Or did you chat/email with our Support? If so, can we have your ticket number, please? We are certainly ready to investigate the case ASAP.
We would love to see this settled, however, for this, we would need more info. Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support Our agents will make sure your free trial is fully cancelled and your card won't get charged in the future.
In advance, many thanks for your cooperation on this!

Australia
1 review
5 helpful votes
Follow melissa f.
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I signed up for the free trial only to have the $72 taken out of my account instantly. After calling to resolve this issue the staff were unhelpful when they finally agreed to refund the money i needed them to contact my bank to say the money could be released back into my account instantly so the lady told me to ring them in a 3 way call so i asked her to stay on hold whilst i rang them and as soon as i put her on hold she hung up i have now been trying to call them back for 3 hours and they will no longer answer my call. This is the worst experience i have every had with any online application would not suggest unless you would like to lose money and deal with useless staff.

Date of experience: February 28, 2018
GB
1 review
1 helpful vote
Follow Derek S.
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This was recommended by Google, so I uploaded my document, completed 5 pages, tried to print it to check, and was a told I could pay 6 dollars a month - in a lump sum, for a year - or pay monthly for 20 dollars a month - for the honour of printing it.
This is dishonest. I don't mine paying, but tricking someone into being forced to pay or lose their work is immoral.
I will start again with a different software.

Date of experience: August 31, 2018
Maryland
1 review
4 helpful votes
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The service did not work for me. The representative could not help me fix anything. I cancelled with him on the phone, emailed and received a confirmation of cancellation on Nov. 3. Now today I saw PDFFiller charged my bank account for $120. I'm going to get down to the bottom of this tomorrow morning.

Date of experience: November 30, 2016
New Jersey
1 review
8 helpful votes
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After 2 hours typing in a complex Social Security document, I had my choice of $20 (month to month) or $72 for the year in order to print the document. No information is available until you click "DONE". Then you are taken to the payment page. So very, very frustrating and misleading.

Date of experience: February 17, 2017
Arkansas
4 reviews
4 helpful votes
Follow Jennifer K.
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I wonder when PDFfiller will refund the $72 that was taken from my Paypal account. I have opened a Paypal dispute and my next is to open a dispute with the Better Business Bureau. My fee was to be $6 per month, but they took $72 from my bank account through Paypal. I closed my PDFfiller account the very same day that I mistakenly opened it. I have been in one sided contact with the company several times. They never answer. There is a money back guarantee, so return my $72. Thank you

Date of experience: April 27, 2016
PDFfiller S. PDFfiller Rep
over a year old

Hi Nina,

I apologize for the confusion. If you sign up for monthly plan, you pay $19.99/month. However if you want to sign up for 1 year right away, the price is $71.88 for all 12 months. This works out to $5.99 a month instead of the $19.99 - a 65% discount per month! The full 12 months is billed right away.

We have already refunded the money on 04/27/16. I apologize once again for the misunderstanding. Please let us know if there's anything else we can do for you. Feel free to drop your concerns at support@pdffiller.com.

-PDFfiller Team

Texas
2 reviews
2 helpful votes
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It is not free
August 7, 2018

This site will not let you print or use the site to fill and print. 20 dollars a month otherwise your docs are a hostage. I refuse to do business with people who advertise "free pdf editor" and rip you off... UGH!

Date of experience: August 7, 2018
GB
1 review
9 helpful votes
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Avoid this product if you're expecting a free pdf filler. The worst thing is that you only find out once you've gone through the process of completing a form and you want to export it. I wasted 45 mins of my time only to find it wants payment when you click on export or save e.g. as a PDF!

Date of experience: January 19, 2017
Utah
1 review
1 helpful vote
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Cumbersome, expensive, very difficult to use. Way overpriced (a postage stamp is $3). Doesn't save documents for you... necessary service, but could be done much more effectively. NOT user friendly! Also annoyed because I tried to review them on their site, and they wouldn't allow a review under 2 stars.

Date of experience: June 14, 2018
Arkansas
1 review
1 helpful vote
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Pdffiller has a not bad service for editing and signing pdf doc. It really worth of that payments.
But in addition I would like to have same things for working with my docx and rtf files. Looking forward for improvements!

Date of experience: March 24, 2017
South Carolina
2 reviews
0 helpful votes
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BEWARE!
September 23, 2022

I signed up with the basic plan, which is free for the first 30 days and then $8.00 per month and cancel anytime. I used it once and cancelled within the first 30 days, but still got charged $8.00. A month later was charged $155.00. Thank God that my credit card company saw this as a fraud and declined the charge right away!

Date of experience: September 23, 2022
Rina P. PDFfiller Rep
over a year old

Maria hi! Many thanks for reaching out!
If you were charged (twice), that means that the cancelation of your free trial did not go through, sorry.
$8 is our monthly plan, $155 is our annual plan (+ taxes). It appears that you somehow switched from monthly to annually (we can't do this transfer on our side, unless a customer requests this specifically).
Anyways, let' make sure your subscription is fully canceled and there are no future charging attempts on your card. Please email support@pdffiller.com from the email which you've used as login in pdfFiller. We'll handle this case ASAP.
Many thanks in advance!

Serbia
2 reviews
2 helpful votes
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Not sure about bugs
November 13, 2017

I see here a lot of reviews about bugs in pdffiler. Yeah, sometimes stuff doesn't work, or have poor performance. But I see that they are working hard on fixing bugs and improve their editor every day.

Date of experience: November 13, 2017
Florida
3 reviews
4 helpful votes
Follow Caroline M.
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Email I sent in response to PDFfiller prompting me for payment. Needless to say, it was a no-reply email address.
"Sarah:
I am reluctant to pay for a service that is not upfront about its fees. I have just read numerous negative reviews after I became suspicious. Plus there appears to be no page up/down functionality, which makes it a pain to move around the document. What is exact one-off cost to print the 2011s and Schedule K forms? I'd prefer to send a check. Is there a guarantee you would even unlock my pages so I could print?
Thanks.
CSC"

Date of experience: February 26, 2017
Ohio
1 review
6 helpful votes
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I spent hours researching and finishing my documents. Went to print it, perfect, register and pay $6.00 month for it. This company, not unlike many other shysters on the internet, do not have any concept or idea what free means. No access to computer dictionary like the rest of us. Might be worth $72 to someone, definitely not me. Scared to be up front with the customer. Something to hide.

Date of experience: January 19, 2018
GB
3 reviews
9 helpful votes
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I am disabled and needed to use this "free" tool (as advertised) to fill in my claim form for disability benefits. 3 hours later, I go to print only to find I have to sign up to print off. You are complete $#*!s, nothing more. Bad business. As an aside, when you look at the pattern of reviews (5 star vs 1 star, very little in between, name patterns of 5 star reviews) it is clear they are using "paid for" 5 star reviewers. Also, those apologies they send: if you are sorry then change your practice and stop scamming customers.

Date of experience: May 5, 2016
PDFfiller S. PDFfiller Rep
over a year old

Hi Sean,

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

Florida
3 reviews
2 helpful votes
Follow Maury G.
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PDFfiller does not work. At least with the Florida RT-6 form. It frequently will not let me fill in the last character of a field or sub-field leaving it blank and moving to the next field. I tried to erase the field in question, and that did not work at all. Then after spending over an hour with it, I discover that it is a whopping $6 a month. Ridiculous price for software that doesn't work to the point of being totally unusable.

Date of experience: July 1, 2017
Virginia
1 review
2 helpful votes
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I signed up for monthly service and have been pleased with the product, changing and editing a PRE FORMATED PDF is relatively easy. When I found out it ws $20 a month i went to cancel and a screen opened stating it would give 75% off. I. e. It was now only $18 a year very good. If things change, I'll write another review... overall, very pleased.

Date of experience: January 4, 2018
Sweden
1 review
0 helpful votes
Follow Trenton H.
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This complex tool helped me a lot with dealing with my documents, I have to fill few documents a day, also there's need in sending forms for filling for clients, so I use templates for that kind of tasks. Indeed it's very handy and I can recommend it for everyone who does kinda same tasks. Also it has a free trial, I recommend to try it.

Date of experience: August 12, 2019
Canada
1 review
3 helpful votes
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My best regards to your fast, professional and friendly customer service. I am extremely grateful for your quick help.
I had some issues and have decided that I don't need their product but because I found some solution for my business. I was thinking that they will keep my money and will not make any refunds. But it was really operative after my first request to their customer support.
Their relation to clients is really good.

Date of experience: May 22, 2017