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PDFfiller

Overview

PDFfiller has a rating of 4.5 stars from 5,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business and good experience. PDFfiller ranks 66th among Business Documents sites.

service
78
value
77
shipping
30
returns
61
quality
71
This company does not typically respond to reviews

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74,591 reviews
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New York
1 review
8 helpful votes
Follow Paul B.
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They simply copied the form I wanted from the IRS website. I should have gone there first. No up-front pricing info, filled in what I needed then Wham! You have to pay up to even print the document. Going to write the IRS and see if they can lean on these people.

Date of experience: July 12, 2015
PDFfiller S. PDFfiller Rep
over a year old

Hi Paul,

I am sorry about the inconvenience caused. We would like to inform you that we clearly show the pricing on our website and in all our Google ads as well. We also provide 100% money-back guarantee if the users are dissatisfied and request a refund within 30 days of their subscription.

Feel free to drop your concerns to our support team at support@pdffiller.com and we will get back to you soon.

-PDFfiller Team

Canada
2 reviews
2 helpful votes
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AFRICAN VISA APPLICATION
January 18, 2016

It has been necessary from time to time to complete forms for travel and other official uses where it is important that the documents are legible. My handwriting isn't great, so recently my wife and I used PDFiller to complete forms for visa applications. We found the software easy to use and the end result very satisfactory. In addition, in this application, completed forms may be stored for future reference or reuse given that much of the basic personal information remains the same.

Date of experience: January 18, 2016
North Carolina
1 review
1 helpful vote
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I wasn't looking for a handout and found the price point very reasonable. I actually found it cheaper to other similar services. Other reviews have people complaining about auto-renewal, but that's no different than a Netflix subscription. Simply, it's a really good program with an easy interface that allows me to do what I needed to do on a budget.

Date of experience: July 27, 2015
Ireland
3 reviews
3 helpful votes
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Suitable for delivery
February 28, 2018

Sometimes I have a need to edit contracts, which are signed by customers and this app is damn good for this. It has not completely clear pricing, but I think they are working on it. Make it more clear somehow.

Date of experience: February 28, 2018
RU
1 review
0 helpful votes
Follow ROMAN N.
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Company is a credit card scam!

I've been registered without my will and knowledge by someone with strange e-mail. They used my credit card details. I've been charged 20US.
When I asked a company about that, they VERY QUICKLY decided to refund after my first message, without checking anything. But if someone was registered as a simple user (even with a stolen card), why make refund so quickly? Without any investigation and questions? So I checked all the complains to PDFfiller and the answer is simple.
PDFFiller management knows very well about their methods to "acquire" users and stealing credit card data from other companies. This is how they do their "business". They should end in jail.

Date of experience: May 23, 2019
Kentucky
3 reviews
1 helpful vote
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Evaluated product for less than half a day, and ultimately found it would not suit my needs. Less than 24 hrs later, I got an email I had been charged for one year subscription. I contacted them immediately to cancel and they simply canceled the automatic renewal set for 2020. Thus, I paid $17 and change for something I got absolutely nothing out of. I call that a scam.

Date of experience: January 3, 2019
Hawaii
2 reviews
13 helpful votes
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When searching for a USPS form a pdf was brought up on the web page which I thought was just a form. When I tried to print it then a page appears saying I will be charged $6.00 I find this obnoxious at the time but paid via credit card. I then get an e-mail saying I will be charged $120.00. A pure scam. Avoid this company. They should not be in business.

Date of experience: March 10, 2018
Utah
1 review
3 helpful votes
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Why don't they tell you upfront they want $$$$$ for this service? I suspected such but it's hidden well until you get to the end. I don't care for devious methods. It might be useful if you did a lot of this stuff. But for once a year or less, no!

Date of experience: July 31, 2017
Sweden
1 review
0 helpful votes
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UI could be better
September 3, 2018

This service is good for making paper work paperless. It has all needed options to make all processes fast and sufficient.
At the same time, it becomes complicated use it without manual guides at the first.

Date of experience: September 3, 2018
Pennsylvania
1 review
9 helpful votes
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Greedy money seeker
June 14, 2016

I want to delete my account. This is a useless site, because you spent time to fill out a form then find out the form you just did can't be printed or saved. This is a dumbest thing I have ever done in my life. If anyone would like to create a PDF file, you can use a regular word editor, then save as ". Pdf" file format. It's free and more effective.?#@*&%!

Date of experience: June 14, 2016
PDFfiller S. PDFfiller Rep
over a year old

Hi,

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

New Jersey
1 review
1 helpful vote
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Waste of Time & Money
April 25, 2018

Like other reviewers, they don't let you know until you've done a bunch of work and try to save it that it costs money to use. By that point you've spent a ton of time working on whatever and you're stuck deciding whether you want to spend $20 per month or lose the time and the document you were working on. Garbage.

Date of experience: April 25, 2018
Ohio
1 review
7 helpful votes
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Actually, they do not make their pricing clear on their website and advertising. It says "Try it for free" so I tried it. What they don't tell you is that you cannot access anything you try until you pay a ridiculous amount.

Now watch as I get the standard "sorry for the misunderstanding" spiel from their auto response that so many other of these one-star reviews got. If so many people do not realize that "try it for free" means "try it and then pay or lose everything" then your advertising and website are not as clear as you claim. In fact, your website and advertising are downright misleading.

On the plus, for anyone who thinks the money is worth it, I did not think the program was difficult to use. It did everything I needed. I would have been willing and happy to pay a one-time use fee or even open an account and pay a by-use fee of a couple of bucks but $20 for something I will likely never touch again? After claiming I could try it for free? Ridiculous.

Date of experience: April 11, 2016
PDFfiller S. PDFfiller Rep
over a year old

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

Netherlands
1 review
6 helpful votes
Follow Lars G.
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I spent a little time working on creating and editing my document, but in the end I could not print it.
Gladly that the support team quickly responded. I realized that I must save the document before printing.
UI needs some work

Date of experience: February 15, 2018
New Jersey
1 review
0 helpful votes
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These guys have nailed the UX. If people are complaining about this being not user-friendly then I hope I never have to develop software for them. Sure, it would be nice if it was free, but wouldn't all decent software?

Date of experience: April 30, 2017
California
1 review
4 helpful votes
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13 months after checking their program, I get a charge for somethinf I didn't agree to. Reached out to customer service to get some understand and I basically got a "sorry you got charged for something you didn't use, but we can't do anything about it" Highly disappointed. Don't recommend.

Date of experience: March 26, 2022
Rina P. PDFfiller Rep
over a year old

Al hi! The money-back guarantee period is indeed 180 days. We are very sorry you've noticed the charge after more than a year. Unfortunately, I would have to confirm that Support answer was correct.

Florida
1 review
5 helpful votes
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Not Happy
January 1, 2016

I am not pleased that I had to subscribe to this service merely to get a print out of my tax filing. In the past I've gone on line with the IRS, completed the 941, printed and mailed it. Due to time constraints, I went ahead and paid your fee just to get the filing in the mail by the end of the year.
I think that your high jacking of the site is unscrupulous and I plan to cancel immediately.

Date of experience: January 1, 2016
Sweden
2 reviews
2 helpful votes
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Best tool for doc
June 7, 2017

First I bought it for my tax forms and usability impressed me very much. I didn't know how to send my forms but support service helped me in few seconds! Now I am trying use pdffiller in my business and I can say that it is really awesome tool.

Date of experience: June 7, 2017
Arizona
1 review
1 helpful vote
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Terrible scammy product
December 28, 2016

So, all this software represents is a thinly veiled attempt to extract money from you. Anything you want to do won't be free. And anything you pay for likely won't work.
Don't bother with companies that don't provide costs up front and don't support their software.

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
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FRAUD
October 27, 2022

This company charged my card for something I never signed up for and then for some reason I was able to log into an account that is not mine. I was charged $144 for some thing I never signed up for and it's absolutely ridiculous and I will let my credit card company know about this regardless because this is fraudulent and whoever is doing this is awful.

Date of experience: October 27, 2022
Rina P. PDFfiller Rep
over a year old

Sam hi! Sorry to hear about the confusion incurred! Please note that all accounts in pdfFiller are password-protected and verified. You can log into one only if you know the email login and the password, actually.
If you have no intentions to maintain this account and would like to get a refund, please email support@pdffiller.com. We will arrange account termination and the refund as soonest.
Hope this helps!

Illinois
1 review
4 helpful votes
Follow Jim J.
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For a cloud based service as useful as PDFfiller, $5.99 isn't a bad price to pay whatsoever. It flip real estate and often have dozens of PDF documents to fill out when I close houses. PDFfiller saves me hours of time when it comes to fill those out.

Date of experience: August 4, 2015