Review of PDFfiller: Useful... when it works
Thumbnail of user dannyc122
1 review
0 helpful votes
October 27th, 2018

This program works great, but cooooonstantly refuses to load (even if left for 10+ minutes with 100mbps internet).

Freezes quite often, the Open With Google Drive function does not work, support had no solution for it.

If you don't mind dealing with a brutal amount of bugs, go for it, but be warned this software is chalk full of them and will likely waste hours of your time trying to find work arounds.

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  • PDFfiller

PDFfiller

Overview

PDFfiller has a rating of 3.27 stars from 84,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, free trial, and great product. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 57.1%
Positive
16
Neutral
1
Negative
11

What reviewers want you to know

Positive highlights

  • Would like better fill in capability for the PDF forms... that said morenthan happy with the product.
  • Customer support was very helpful not to mention 24/7.
  • 2022 Customer Choice Winner

Critical highlights

  • PDF Filler has been down for hours and there is no way to contact them or find out when it will be back.
  • Customer service response times and options aren't the greatest.
  • Beware this extension is NONFUNCTIONAL without credit card payment.
How would you rate PDFfiller?
Top Positive Review

“Very Useful Tool”

Lisa J.
1/4/24

It is very convenient to be able to fill out documents from any computer, even if the computer you are working on does not have the program on it the document originated from. You can preload forms you use frequently, make templates and you are all set!

Top Critical Review

“What pdf doesn't tell you up-front!”

Dan C.
11/3/23

Despite the displayed options, SAVE, PRINT, you can't do any of that till they have your credit card that they charge $101 to, which you don't learn about till you've completed your work! So I emailed to 'cancel immediately'; got an email they had, learned later, that only cancels the renewal of the subscription. The $101 is refunded only if you notice it on your charges, email and specifically request it. I've now put their name on my bulletin board to make sure I don't fall for their fibs again.

Reviews (84,165)

Rating

Timeframe

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Reviews that mention popular keywords

pdf filler (189) customer service (54) credit card (32) pdf forms (29) customer support (23) pdf documents (28)
Thumbnail of user shannonb1401
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I am very impressed with PDF Filler it has been a tremendous asset to my company.

Thumbnail of user stephenh240
Stephen H.
1 review
39 helpful votes
August 23rd, 2020
Verified purchase

There are no technical issues with PDFfiller as far as I can see but in all honesty, I only set up the account for the free trial as the prices are quite high. I feel an option for people that rarely use it would be a good idea, maybe a pay as you go option which allows a person to just edit a small number of documents. This is certainly something I could see myself usign from time to time anyway. So apart from that, great job

Thumbnail of user peds
1 review
6 helpful votes
July 31st, 2020

Mess up with charging and with my bank accountttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

Thumbnail of user vsandhyaw
vsandhya W.
1 review
0 helpful votes
August 11th, 2020
Verified purchase

Annotation is provided in the mobile but not in the laptop why? For correcting tick mark and cross red colour is the best. Black is not impressive at all. After completing we need to access the google classrom easily. ON THE WHOLE IT IS ' THE BEST'.

Thumbnail of user wakiat
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I love how easy it is to use. Helps me a lot with business documents

Thumbnail of user johnf2446
John F.
1 review
9 helpful votes
August 5th, 2020
Verified purchase

I don't like having to put my information to a website that may possibly sell my information just to email as form required by the government.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear John, here is a link to our Privacy Policy:
https://www.pdffiller.com/en/privacy_policy.htm
To cut the story short, we neither see the contents of your documents, nor can sell/transfer your information to third parties. This is not just against our privacy policy, it is also technically impossible, actually.
We indeed see you log-in data, like the time of a session, IP address and which browser you are using, but that's it.
If you have any further questions, please contact our Support in a chat window which is available directly in pdfFiller itself.
Hope this helps!

Thumbnail of user reneel165
RENEE L.
1 review
4 helpful votes
April 26th, 2020
Verified purchase

This was a joke! Every time I filled a template out, completed, and emailed to job. IT WAS ALWAYS BLANK!!!

Thumbnail of user jeffs460
Jeff S.
3 reviews
1 helpful vote
February 21st, 2020
Verified purchase

I had to make several attempts to get the forms to print at the correct size on my computer. Found forms I needed.

Thumbnail of user tracyn481
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I have never had a problem with this site. Real quick and easy to use

Thumbnail of user angrye
Angry E.
1 review
9 helpful votes
December 25th, 2019
Verified purchase

I Googled "free gift certificate template" and filled out the form only to find out after 30 minutes of set up that I was suckered into your service and if I don't remember to cancel you clowns will deduct a ridiculous amount of money from my CC....nice business model.

Thumbnail of user tonyd122
Tony D.
1 review
0 helpful votes
April 4th, 2020
Verified purchase

Had a few difficulties with the process, but was able to sort it out after a little experimentation. I would like the ability to vary the size of signatures. I also tried to change the date format and set a new default but it didn't seem to work.
Overall, I was ok with the program but I really didn't find it fitted my purposes.

Thumbnail of user anonymousx829
anonymous X.
1 review
0 helpful votes
April 11th, 2020
Verified purchase

Actually, quite a good system. Disappointed that USPS does not actually do this for free of course.

Thumbnail of user db1071
2 reviews
0 helpful votes
April 5th, 2024

After you take the time to edit a PDF, then they hit you with a subscription requirement and a fee. It's a free trial, so no problem, right? Except it's impossible to unsubscribe because that part of the website is broken and, and their support can't do it either. I don't see how there's 5 star reviews for this scam.

Service
Value
Returns
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear DB, we've actually read and replied to your review (with the same text) on another site but you never got back to us, unfortunately.
We do not have any part of the unsubscribe workflow reported as broken, just double-checked again. And our Support ALWAYS unsubscribes and refunds, no questions asked.
Please email support@pdffiller.com and we'll have that settled.
Thank you!

Thumbnail of user jv115
1 review
4 helpful votes
July 7th, 2020

It is not free. They ask for a credit card. Not clear. They say it´s free and after all the work they try to charge. Don´t use it

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Hi there! We are very sorry if any confusion caused! Credit card details, at the stage of a free trial, are part of identity verification. Since many people are doing taxes with us and/or e-sign important contracts, this verification might be very important. You won't be charged on Day 1, we can assure you. Our free trial conditions still apply, you have full 30 days for pdfFiller test drive. If you cancel the free trial and unsubscribe during this first month, you won't be charged at all. Hope this clarifies!

Thumbnail of user michellet521
3 reviews
30 helpful votes
May 12th, 2020

I just spent half an hour completing a long PDF that was advertised by PDF Filler to be a free service. Then, when I got to the end, the only way to do anything with the PDF is to pay them. Avoid this service like the plague. Absolute scam artists and a company I've reported to Google Chrome and asked them to remove it from their service.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Michelle, we are sorry to hear you are so upset! Obviously, there is some confusion here. First of all, if you are trying to use our Chrome add-on, you need to have an already registered account with pdfFiller, then it will be free for you. We are sorry if this is not obvious!
Secondly, for all first-time users, there is ALWAYS a free trial. We NEVER ask for payments on Day 1, you have plenty of time to test and make sure you need our service. BUT yes, you need to register a personal account with us. This is done for documents' security only.
Hope this clarifies!

Thumbnail of user daniels807
Daniel S.
2 reviews
54 helpful votes
July 22nd, 2020
Verified purchase

New to this software but appears to be want I needed working with the many aspects of PDF's for our website. PDF Filler offered an excellent annual rate. I am concerned a little about getting to involved with them. You see it happen often after one year with service providers the rates start increasing. Than you need to find a new service to merge your existing business with. We'll see. Overall though the company has been excellent.

Thumbnail of user anonymouso762
anonymous O.
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

GOOD SO FAR- WOULD BE EASIER IF I CAN UPLOAD SAME DOCUMENT AFTER I FINISH WITH ONE INSTEAD OF HAVING TO SEARCH FOR IT AGAIN.

Thumbnail of user davem180
Dave M.
12 reviews
6 helpful votes
December 9th, 2019
Verified purchase

The program works well and allows me to edit (not easily) pdf's to use how I need to in our business.

Thumbnail of user barda2
1 review
5 helpful votes
August 18th, 2020

Takes your emaill then tells you its not free! Seems mix of scam and force you to put your email then for easy service ask you to pay!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Bard, we are very sorry for any confusion caused! Please, note that you don't have to pay on Day 1, actually. There is a 30-day free trial period. If you don't like it/don't need it any longer - you can always cancel and unsubscribe. Secondly, please, note that even though we indeed know your email address now (which is used as login credentials), we would never pass it to a third party. This is against our privacy policy, and we take such matters very seriously. If you have any further questions/doubts, please, live chat with our Support here: https://www.pdffiller.com/en/support.htm They are working 24/7/365 and can instantly answer your questions. Hope this helps!

Thumbnail of user julior274
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Easy to navigate, great to work with. This program really suits our needs!

Thumbnail of user elainel213
Elaine L.
1 review
0 helpful votes
April 26th, 2020
Verified purchase

Worked as advertised... was able to produce extra documents with specific information preprinted on it. I am quite satisfied.

Thumbnail of user anitad125
Anita D.
1 review
0 helpful votes
May 15th, 2020
Verified purchase

Helps me to fill out docs for medical and financial purposes. It is clear and precise and very easy to use. I love it!!!

Thumbnail of user anonymousn492
anonymous N.
3 reviews
1 helpful vote
July 16th, 2019
Verified purchase

software is not intuitive to me, i'm sure i'll get better at finding what i want, but since i currently only go in a few times a year (to prepare tax returns), i get a little frustrated.

Thumbnail of user graceb208
1 review
5 helpful votes
July 3rd, 2020

I used it only once and it has charged me every month. I tried cancelling subscription, doesn't work, then i tried deleting my account, it says cancel subscription first! A TOTAL RIP-OFF!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Grace, we are very sorry for the confusion caused. Please, chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support They will immediately make a refund for you. Thank you!

Thumbnail of user lisaj2267
1 review
0 helpful votes
January 4th, 2024
Verified purchase

It is very convenient to be able to fill out documents from any computer, even if the computer you are working on does not have the program on it the document originated from. You can preload forms you use frequently, make templates and you are all set!

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Rina P.
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3.3
84,165 reviews
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