Overview
PDFfiller has a rating of 4.5 stars from 5,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business and good experience. PDFfiller ranks 66th among Business Documents sites.
Instant Feedback
I bought pdfFiller and its been a great help but sometimes it keeps needing connection or closes itself or half of my information dissapeared that i filled in. This happens especially on my ipad app. Please fix
I am now living in France and can't fill out and grant my forms directly by mail. So, PDFfiller services made a big help for me.
I really recommend this tool for people, who wish save time and nerves.
Overall, my experience has been good with PDFfiller. At times I found it confusing. I wish there were more options to save the documents other than downloads. I save a majority of my documents on desktop and would like to see that option added if possible.
So far, very pleased with PDFiller. All is running as expected and can get my forms completed quickly and accurately.
I've been trying since I first received my fax number a couple weeks ago to get them to figure out why I am not receiving my faxes. This is a medical office and I am missing physician referrals. I'm planning to contact them again in a minute and if it is not repaired, I want my money back.
They're replied 3 times to my emails with the response that the tech team is "working on it." Seriously?
Hi Laurie,
I am sorry for the inconvenience caused to you due to a temporary glitch. Our support team has contacted you and it seems the issue was already resolved. I hope you are enjoying our service.
Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.
Thank you!
PDFfiller Team!
I used the site once. And it was not a good experience. The main problem with them is being dishonest. They are not clear about the fees. Although it seems a free service, specially if you go directly from a search engine, it is an expensive one. They automatically charge my credit card without any notice. However, they respectfully returned my money after I emailed them and expressed my dissatisfaction.
I'm glad because I no longer need to use a scanner. I can now manage my financial documents anywhere from the laptop. It is well worth the cost in terms of time saved. It's paid, but I understand why it worth of money.
Having come from an Adobe house, it is difficult to learn and the biggest disappointment is that there is no AI so everytime I need a new form next day, next week, I have to re-type the same information. Adobe had AI that when I started typing it would give me options (like Google).
The format is easy to understand and quite intuitive. Very quick loading times. My only problem is that text boxes do not align correctly to the pdf that I am editing - they are too high.
With lousy handwriting I thought I would be neat and print a simple form that needed very few entries. Mainly just name and address, account number and date. Wasted my time trying to get through filling it out, which took a LOT longer than printing it, which is what I ended up doing. Like supposedly free tax programs, they pounce with the you cannot print it after you wasted time. If doing several longer forms a month it might be worth it, but not with a deceptive company.
Sharon hi! We are very sorry if any confusion caused!
Our ads (and site, and apps' overview on marketplaces, actually) say "free trial", not just free, strictly speaking. And this is exactly what we are offering -- 30 days of a free trial period.
Yes, you would need to register an account with us (which includes CC data). But there are zero charges during this first month, we assure you. And of course, you can always cancel, no charges involved either. In fact, quite many people are making use of our free trial during the tax season and then cancel afterwards. We totally get it, if you don't need PDF editing for daily business purposes, you won't need our paid plan.
Hope this helps!
Despite the displayed options, SAVE, PRINT, you can't do any of that till they have your credit card that they charge $101 to, which you don't learn about till you've completed your work! So I emailed to 'cancel immediately'; got an email they had, learned later, that only cancels the renewal of the subscription. The $101 is refunded only if you notice it on your charges, email and specifically request it. I've now put their name on my bulletin board to make sure I don't fall for their fibs again.
Apologies for any confusion incurred, Dan!
It looks like the case has been settled via the email by now but we still would like to clarify couple things here, just in case:
- Please note that the first charge went on the 31st day of using pdfFiller since our free trial period is 30 days.
- Our refund policy covers 180 days, so even if you notice the charge not immediately but much later, you are still eligible for a refund, no questions asked.
It's a bait and switch, everything upfront screams "free". You are deceived into inputting form data, try to save a copy, then get hit with the paywall asking for card info. They promise prompt customer service to reassure you it's not a con, knowing full well they will get away with charging a lot of people for months on end because of this horribly shady practice. They could implement a feature that allows a certain amount of free downloads before requiring a payment/subscription, but their goal is not to gain customers through honesty, transparency, or through a superior product.
Alex hi!
First of, we advertise the free trial, and we never state we have a free plan, because we don't have that (and never did) and we are very accurate in our wording.
Our free trial is full 30 days, no limitation on the quantity of downloads or uploads whatsoever. And having a paid plan afterwards is most certainly not a must at all. You can always cancel.
And since you've mentioned a comparison with Adobe --
You might want to compare their free trial (7 days vs 30 days in our case) and pricing (significantly higher).
With all the honesty, we strongly recommend you give it a full test drive of 30 days before calling names :)
DO NOT give any of your credit card details to this company. My card had been used for 4 transactions of Personnal uses and I had to cancel my card and block my account to prevent further damage.
I had use google pay which I thought is trust worthy to sign up the trial, and 2 days later my card was being used. I will report about their criminal act and take action against them.
AC hi!
We are somewhat confused by what's written here and would need more info on the case. Since you've mentioned Google Pay, was it desktop version or our mobile app? In any case, we do not charge customers on the second or third day of using our service. Our mobile free trial is one week sharp, our desktop free trial is 30 days (the first charge goes on the second month of using our software). So, you were charged 2 days after subscribing with us, there is a great probability this was not us, actually.
If you would like us to investigate your case internally, please email support@pdffiller.com, we will certainly do that.
I was trying to end my subscription and in makes you go to your account, find the cancel button at the bottom of subscriptions asks you to confirm by picking "cancel" after you have clicked cancel. THEN brings to a page to try and give you a discount instead. Where there is a final cancel button down the page, that it does not prompt you to click.
Aiden hi!
Many thanks for your feedback on user experience and apologies for any confusion incurred! This was just a brief experiment, actually.
If you are not sure whether your subscription has been canceled and/or you have other concerns, please email support@pdffiller.com, we'll reply on a same day.
I am truly greatful for finding this app! Though it is something as minor as a pdf filler, it has made my life so much easier recently because I started online school yesterday & have also been apartment hunting so I n the last 2 weeks I have had form after form after form to l full out & I am really truly greatful! Thankyou for making such a helpful, all-in-one app!
They will advertise their services as free, but they are NOT free! They will manipulate you into believing you can edit your pdf for free, but when you attempt to save all of your hard work, you are forced to pay $8 a month. The fee of $8 a month needs to be immediately and clearly advertised everywhere on the website as transparently aspossilble. They pretend the service is free and do not tell you about the surprise $8 fee until the last possible second on purpose, it's a gross business tactic that I will not stand behind. Think that their scam tactics are really disgusting, I will never use any products or service from this company again.
Marge hi! Very sorry if any confusion caused!
We actually advertise our free trial PERIOD, which is, yes, very different from a free plan.
And we do have this as publicly open information on our website. Once you go to pdffiller.com, there is tab Pricing in the top bar, and this Pricing page describes all the conditions very thoroughly.
On the other hand, please also note that our free trial period lasts full 30 days (a month, basically). And there are zero charges involved while you are on our free trial.
If you need PDF editing for several documents only (for tax purposes, for example, or for a university application), our free trial would totally do the job, no payments whatsoever.
Hope this helps!
For those who don't know, there are many different ways to fill out a pdf for free instead of paying 20 dollars a month for something as trivial as a tool to fill out PDF's, for the record that is only the BASIC plan.
Consider using sejda if you want the same tools for free. I am not opposed to paying for software, though 20$ for a basic plan is upwards of 3 netflix subscriptions just to fill out PDF's.
Not to mention their shady tactics in which they only restrict access to premium users once you've completed the PDF, leaving you with the decision of "do I pay for it" or "do I find another site and start over".
Apologies if any confusion incurred while trying to use our service, Sam!
You are absolutely right about the market segment overall, actually. There is quite a wide variety of both free and for-a-fee PDF editors out there. Please note however that each of these PDF editor has both general/standard features as well as quite unique one. And every user chooses something what's best fit for their specific purposes. This is totally up to the user, and we are never aggressive in our marketing, nothing of the kind.
Our monthly is 20$ if one chooses to pay month by month, and only 8$ per month in case of an annual commitment. This is more than acceptable for thousands of our business users who need PDF editing and eSigning on literally daily basis.
On a separate note, please mind that if you are first-timer in pdfFiller, there is always a free trial period of full 30 days. You would need to register an account, correct, but having a paid Basic or Premium is not a must at all. Especially if you need PDF editing for several documents only. The free trial would totally do the job.
Hope this helps!
This company advertises one cheap monthly price and then charges a much higher monthly rate if you accept their offer. After contacting the company and submitting a support ticket, I received the run around. I notified Pay Pal, the company I used to submit funds to them, and was told once I did this, though they would have been happy to refund my money, could not longer assist me. First I had heard of them wanting to refund my money! Lol
PDF filler offers a free trial service for a month. I cancelled before the month ended and after a month they charged my credit card for a FULL YEAR subscription. My bank caught it (thank goodness) and marked it as fraudulent and cancelled my card. DO NOT use this site.
Dear Ruth-Anne,
Many thanks for reaching out! If there was a charge, that means the cancelation simply did not go through (this might have happened if the Internet was down for a minute, for example). Please email support@pdffiller.com, we'll make sure your subscription is fully canceled and there won't be any future charge attempts. Thanks!
I bought subscription after filling out the form. Well, can't say that it is completely fair marketing, but features they are offering are awesome.
I am using Safari browser and there some stuff works not completely good. Anyway, that's better than making everything with papers.
- Visit Website
- Brookline, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Grace hi! We would need slightly more info for a fix. Have you tried our Support chat? Please, talk to one of our reps over here: https://www.pdffiller.com/en/support.htm Thank you!