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How would you rate Paytm?
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India
1 review
1 helpful vote
Follow Nikita S.
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I had ordered a product worth 7k which had 30% cashback and I never received the Cashback.

On contacting customer care they said you have not applied Promo code.

Please be careful before ordering anything from these website.

And good job of fooling people Paytm

Date of experience: June 22, 2016
India
1 review
1 helpful vote
Follow Amar N.
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Being an Indian e-commerce firm, Paytm is initiated to support the shopping experience of every individual, but now the company has forgot its main objective and has not let other Indian ecommerce platforms to help customer in buying online, especially Indian companies due to their internal policies. For your clear understanding, they are against the ecommerce portal, which signifies the traditional Hindu culture and sells stuff like pooja items or any other divine products. This clearly explains that they are against Hinduism with an intension of just enhancing western culture by supporting just the big giants like flipkart, amazon, etc.

Date of experience: March 25, 2016
India
1 review
0 helpful votes
Follow Jeet S.
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Pathetic company, even the higher management sucks, every one from company be it CEO to lowest post there, every one is coward. Have sent lot of emails to CEO's email and customer relations team. Non of them respond. BUNCH OF LIERS. I RECOMMEND PEOPLE NOT TO USE THEIR SERVICES PLEASE. ONE DAY THEY WILL ROB YOU. THEY THEMSELF HELP SCAMMERS TO RUN THE SCAM I GUESS! Govt of India shoud take an action, NO BUSINESS ETHICS THEY FOLLOW, JUST SELL YOUR FINANCIAL DATA TO ANYONE.

Date of experience: March 5, 2023
India
1 review
1 helpful vote
Follow J-A-G- M.
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I booked three bus tickets, but due to some imergency, I had to cancel. Helpline person told me that 65% money will be deducted, So I lost Rs. 1000/- They r very shrewd people. In rainy season when buses are running 75% empty, they are penalizing passsengers heavily and making a loot. Cant they adopt policy like Indian Railway? One who makes the policy has got the right to revise the same also. But these Paytm wallas are beyond listening. They are just looting the passengers and making money.So think b4 going to Paytm.

Date of experience: July 7, 2016
India
1 review
0 helpful votes
Follow Boby A.
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My account has been blocked since 14 October 2021 after raising tickets. There is nobody resolving my problem two time I visited at noida paytm care. There very pathetic staff. They people not ready to attand customer after waiting 3-4 hours one of guys has come for meet me at he assured your paytm account will be activate with 3 days. But still my account did not active. Its very very pathetic service and employee. I'm going to take legal action against paytm.

Date of experience: October 30, 2021
India
1 review
4 helpful votes
Follow ashwin k.
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I recharged for 150 rupees. They deducted money but recharge not happened. I mailed the customer care they sent a mail like they will solve it. But it didn't happen, I kept on sending mails but I got no replies. Only waste of time and money. I uninstalled the app, I thought if I put a review will help others so I wrote it. Please don't usepaytm then you will regret one day. After eight hours they replied now like amount has been added to cash wallet because of technical problems. Why can't they keep customer care number in which we can talk lively..

Date of experience: December 31, 2014
India
1 review
2 helpful votes
Follow Arun K.
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Finally Paytm started 24*7 customer care call centre.
However the same is not toll free. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif
Customer Care No.: *******1439
Source https://paytm.com/con...us
This number also works: +91 ******* *******

Date of experience: September 27, 2017
India
1 review
3 helpful votes
Follow Gaurav J.
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The company has very bad systems. They deliver fake and faulty products and take over a month to take it back and refund your money. Never buy anything expensive from them. Never buy anything from them period! One of the worst e commerce portals ever, Don't fall for their cash back. They are cheap because of a reason!

I had bought a samsung s6 from them and they gave me a bad product and refused to take it back for a month. Still waiting for my actual cash back

Date of experience: August 1, 2015
India
1 review
1 helpful vote
Follow Ruchita K.
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PAYTM IS FRAUD
March 26, 2017

Paytm stole money from my wallet and when I claimed to get it back they are fooling me and not paying attention to my problem. I am in a loss of Rs. 10,000 because of paytm. Paytm is a rascal company. Never ever going to do transactions via paytm.
Fraud and thief company it is.

Date of experience: March 26, 2017
India
1 review
0 helpful votes
Follow deepak g.
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Bull $#*! Paytm
August 12, 2017

Never try to make a transaction for rail Tickets on this bull $#*! Gateway. They have some bloody reasons for fail transaction and refund. Money doesn't get rejected in the wallet. They some times say your money will be refund to your account and it doesn't shoe in the bank. Where is the money gone.

Date of experience: August 12, 2017
India
1 review
0 helpful votes
Follow pragya a.
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Unecesary money deduction
December 28, 2016

My money from mt kotak account has been deducted but my paytm balance is not refilled.

What is the points of sending so many mails when no one is responding?

Useless it is.

Wastage oftime.
Please contact me on *******781

Date of experience: December 28, 2016
India
1 review
0 helpful votes
Follow Bhavyaa J.
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Paytm is worst now when again shown true colours by making customer by stopping the send to bank fee. And after making customer started again the fee for send to bank... And dat too 2%... loot hai ye... Better use some other app like free recharge. Make unity. If everyone stop using this app then they have to stop the bank charge fee...

Date of experience: May 4, 2017
India
1 review
4 helpful votes
Follow kumar k.
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Worst service, bogus company. They never answer the phone calls and they never reply to your issues through email as well.

I sent more than 7 email but no reply.

Bogus company/worst service/fraud company.

Regards,
Kumar

Date of experience: July 2, 2016
India
1 review
0 helpful votes
Follow Udit K.
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Paytm mall is not a given good services. My complain refund regarding. But paytm mall company not accept rquired know about product. And valid action to return request. I'm requested its a defective and wrong product but no repose last 5 days and my complain closed without any enquiry. I'm not happy with paytm mall.

Date of experience: February 26, 2021
Georgia
1 review
3 helpful votes
Follow Hameed K.
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I recharged my mobile and it is showing as successful in paytm but amount not received in my mobile.

I have sent an email to customer support 7 times and they are not at all replying to me...
Worst support... Please dont use it.

Date of experience: June 12, 2015
India
1 review
1 helpful vote
Follow Amit s.
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Worst service
February 12, 2016

Plz dont waste money and time friends these guys are not worth it even i have wasted almost a month with them for just one hard drive final after 20 days 50 calls and paying for the same three times finaly i got the product and now from past 10 days i am wasting my time with there customer care no where the guys are sitting who cant even read a mail in english and wasting customers time i am calling them from past 10 days for the cash back and everytime getting a promise that it will be credited in 24 to 48 hours but dont know how long is there 48 hours so would like to request u all my friends dont waste your time and money

Date of experience: February 12, 2016
India
1 review
0 helpful votes
Follow Santhosh M.
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Dont book a Bus tickets through Paytm,

If service is cancelled due to bus breakdown, they wont refunded the money and you have to followup to paytm support team (calling *******123) they wont pick up the call you will be on hold for long time... if they respond you are Lucky... wah wah what a support Team they having...

Date of experience: April 6, 2016
Canada
1 review
1 helpful vote
Follow Ashvin B.
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I ordered a pair of shoes online. The product was never delivered, but on the app it was showing delivered. I made a complaint about it on the same day. It has been two months they didn't resolve complaint or put any efforts to look into it.

Don't purchase anything from Paytm. It's online fraud.

Date of experience: April 21, 2020
India
1 review
1 helpful vote
Follow Karthik R.
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I ordered casual shirt on Sunday and received it on Tuesday. Packaging is good. I like the shirt very much. I was as like as in the image. Satisfied with the product. Awesome Seller!
I haven't returned any products as of now. Don't know abt that.

Date of experience: February 17, 2016
India
1 review
0 helpful votes
Follow Lallu y.
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The service at its worst is being offered by the Paytm.
They are very to take money from you and don't know how to return it back. Please be careful and don't keep too much money in Paytm. If anybody want to enjoy service at its worst don't forget to use Paytm. Rediculus piece of $#*! service. Third grade items are being sold with pictures showing something and the end customer gets something else.

Date of experience: April 20, 2017

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91