business logo of Paytm
How would you rate Paytm?
grey star
grey star
grey star
grey star
grey star
India
1 review
0 helpful votes
Follow gakwaya a.
Unfollow gakwaya a.
Send Message
Share Review
Report Review

This $#*! sucks
July 1, 2017

I used to like using paytm before they started caring about their profits more than the service they provide, i had a really bad experience using paytm lately and their customer care services almost don't exist and if they do they dumb as $#*!!

Date of experience: July 1, 2017
India
1 review
2 helpful votes
Follow Akhilesh g.
Unfollow Akhilesh g.
Send Message
Share Review
Report Review

I order a printer on paytm it show the delivery in 5-6 working days i wait for 10 days after i contact to paytm they told me it is hold in delhi due to incomplete paper work by seller. Then i have to cancel it. Steal i have to struggle for my money. God knows when they return.
But definitely it is last time with paytm.

Date of experience: July 5, 2016
India
1 review
4 helpful votes
Follow rishit b.
Unfollow rishit b.
Send Message
Share Review
Report Review

Paytm is just a waste of time. I was not at all satisfied with the services they provided to me. They never response to the complaint mails of their customers. Infact i would advice other also to never use this website

Date of experience: November 22, 2014
India
1 review
0 helpful votes
Follow nisha b.
Unfollow nisha b.
Send Message
Share Review
Report Review

Paytm is fraud app
December 22, 2016

I am also suffering from same problem the amount has been debited from my credit card but it will not be credited to my relatives account. I am sending a mail to paytm again & again but there is no one who can guide to me that how can i get my amount back either in my wallet or my credit card

Date of experience: December 22, 2016
PS
1 review
0 helpful votes
Follow Rajeev J.
Unfollow Rajeev J.
Send Message
Share Review
Report Review

Worst app. No customer support. My 2000 rs deduct my bank account but didn't receive my paytm wallet. What is the solution. Where I do complaint. Pls I want my money back asap. There is no direct complaint number as well.

Date of experience: December 28, 2016
India
1 review
2 helpful votes
Follow Sanket S.
Unfollow Sanket S.
Send Message
Share Review
Report Review

I have ordered an A. C. of panasonic brand and done advance payment of 33K. Paytm first confirmed that it will deliver the product within 9 day. After waiting for 6 day paytm sent a message that they are not able to ship the order and your payment will get refunded... they kept 33K for 10 days without any compensation... still waiting for refund. Posted query on paytm... no reply from paytm till now.

I would not prefer paytm for any of the product.
If you can't handle everything then why are you taking orders.

Date of experience: January 28, 2016
India
1 review
0 helpful votes
Follow Arun R.
Unfollow Arun R.
Send Message
Share Review
Report Review

Imagine the worst people in your school. The ones who have very low IQ. Now imagine them designing the system that handles your money. Thats payTM. You will lose your money and its unregulated so you are on your own. RBI should make PayTM illegal and put an inquiry into money stolen from Indians. It'll run into thousands or crores.

Date of experience: April 6, 2018
Germany
1 review
1 helpful vote
Follow Joe M.
Unfollow Joe M.
Send Message
Share Review
Report Review

Worst Quality
September 7, 2016

I am really disappointed with Paytm. They are giving the worst quality products, I had purchased Phone and Watch from them, both had fault and I returned it. The phone lock button was not working and watch was also not working. When I ask them about this issue they said you can claim warranty from the dealer, which creates a headache to us.

Date of experience: September 7, 2016
India
1 review
1 helpful vote
Follow Ajay K.
Unfollow Ajay K.
Send Message
Share Review
Report Review

I feel the product is good but the delivery process is too much slow even a metros.
If i order any of the product from paytm. I didn't get in same time which showing there.

Please improve your delivery service is good for you and customers.

Date of experience: June 3, 2015
India
1 review
1 helpful vote
Follow Abhijeet J.
Unfollow Abhijeet J.
Send Message
Share Review
Report Review

Worst customer care service... So arrogant replies to email and nobody is ready to help. They will just keep you go round and round. Don't add money to your online wallet. If you really want to use then use at the time of transaction only. Customer care is worst than anything... Will never use the Paytm again.

Date of experience: November 26, 2015
India
1 review
3 helpful votes
Follow navya b.
Unfollow navya b.
Send Message
Share Review
Report Review

I had very bad experience with paytm, please do not recharge your moblie in paytm, plans displayed in the site are with wrong info and customer care team do not respond properly for query raised. They deducted amount twice for one transaction.

Date of experience: December 28, 2015
India
1 review
0 helpful votes
Follow Raghavendra p.
Unfollow Raghavendra p.
Send Message
Share Review
Report Review

Very bad service
April 27, 2017

I have booked One iteam delivered with something other product. When i called to customer care no is not valid. What kind of company this if they cannot give the service properly. Such kind of company should not get license. No response.

Date of experience: April 27, 2017
India
1 review
0 helpful votes
Follow Rohit k.
Unfollow Rohit k.
Send Message
Share Review
Report Review

I would like to raise a dispute for movie tickets worth 234.48 rs. I booked these tickets on 17 April 2017 with order id *******041. But when I went to movie theatre it was closed due to maintenance. I spoke with person on reception area for refund. He said I need to raise a dispute case with Paytm as I booked tickets through you guys. I will appreciate if you can refund this amount in my paytm wallet.

Date of experience: April 23, 2017
India
1 review
0 helpful votes
Follow Ashlendra Singh Y.
Unfollow Ashlendra Singh Y.
Send Message
Share Review
Report Review

Unfortunately I took a loan with the limit of 2000 and now when I am trying to deactivate it they are not allowing even I have made the all due on time and there is not single rupee which I need to pay. But even they are doing fraud and showing they are more smart. But I decided that u will meet them in consumer court. Let's see what I do for this. Bcz I literally very disappointed and harmful for thus issue. Bcz I am not using but even I am paying their convenience fees on every month even on time.

Date of experience: May 11, 2022
Wisconsin
1 review
0 helpful votes
Follow Pankaj P.
Unfollow Pankaj P.
Send Message
Share Review
Report Review

Very Very bad
October 31, 2016

I ordered a food processor, and the order was cancelled after a few days without giving a reason. Then I ordered another food processor (because even if they cancel the order themselves, they dont return the money. Rather they give money in Paytm wallet) which was delivered after a delay of 3 weeks. The item was very very old and looked used. I had to return it.
Not trustworthy at all..

Date of experience: October 31, 2016
India
1 review
8 helpful votes
Follow rajeev k.
Unfollow rajeev k.
Send Message
Share Review
Report Review

After I paid the amount to paytm mall, the status displayed as Delivered, Still the item was not delivered to me, So don't trust on paytm mall other wise you lost your money/good. They don't care whether you lost ur money. I never see these types of 3rd class service from any ecommerce site.

Date of experience: July 3, 2018
India
1 review
2 helpful votes
Follow kumar k.
Unfollow kumar k.
Send Message
Share Review
Report Review

I ordered samsung battery. I received a duplicate one. Which is not working from day 1.

Bakar company. No trust worthy. I dont want to give even one star. Since site does not accept this. So i kept one star.

Date of experience: June 30, 2015
India
1 review
13 helpful votes
Follow Gaurav p.
Unfollow Gaurav p.
Send Message
Share Review
Report Review

Pay TM mall
November 27, 2018

Bought multiple ( 5)products through single order. Three got delivered without any issue. But seller, as per invoice has sent 4th and 5th product together under same Airway bill number. While packet contains only one. Try to connect Paytm through phone multiple times. Put on hold in queue for more than 1 hour each time. Sent query through message in App. Put message in 24x7 paytm forum but nothing happened or received response from paytm. It seems paytm is deliberately cheating customers. People should restrain themselves using paytm mall unless the feedback support is reinenforced.

Date of experience: November 27, 2018
India
1 review
0 helpful votes
Follow mridula s.
Unfollow mridula s.
Send Message
Share Review
Report Review

Hi,

I brought Quality Walls Cornetto Ice Cream and tried to get so called Rs. 10 free recharge.

NHaving spent 40 Rs. On internet, finally concluded that its a bogus prom by Paytm. Its pure business gimmick and nonsence, Never ever trust these guys.

Date of experience: March 25, 2015
India
1 review
0 helpful votes
Follow Arvind y.
Unfollow Arvind y.
Send Message
Share Review
Report Review

$#*! all service
April 3, 2017

I have 6 transaction... and all deducted from my account... and I haven't receive same. It got transfer after paying that guy and I ended in 3000 rupees instead of 500... And paytm says they aren't responsible... than who is... i would recommend banks to start service. Atleast we are confirm 99 percent our monies are safe. Instead trusting a third party vendor... i would request pls stop using. As some time is perfect and sometime is as dumb u can't think. Of. Paytm. Would request get your server replaced by dell or Oracle. For proper service

Date of experience: April 3, 2017

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91