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PayPower
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paypower.com
Canada
1 review
1 helpful vote
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Scam alert
August 27, 2022

I bought a paypower card anf the card that was in the package was the wrong one. They do not even want to refund since i trew my receipt. None sense i was robbed from them thiefs. This company should not even be allowed to do business i dont beleive this really unbelievable. How you can get robbed like this i will report them to rcmp.

Date of experience: August 27, 2022
Canada
1 review
1 helpful vote
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I am exercising a complete brak down in service by Pay Power Mastercard.
I purchest Pay Power Mastercard $450. Two weeks ago to make an online purchase. Two weeks later after 30 calls to cutamer sevice.
Thy maintain total controlle of my funds. Thy have my money and thy are denying me access to my funds.
Thy must collect a lot of abandoned funds is seems impossible to get anything resolved.
My rating is this is a criminal operation. No satisfaction.

Date of experience: February 25, 2023
Canada
1 review
1 helpful vote
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DO NOT BUY THESE
September 15, 2017

They wanted my insurance and credit card information like who does that and the 5$ fee plus the time I wasted trying to activate this card don't buy it it's a big scam save your money buy any card other than this

Date of experience: September 15, 2017
Canada
1 review
1 helpful vote
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Awful awful awful
September 16, 2017

So I received one of these for my baby shower and what a hassle! I was at the store to buy a crib etc and the card I realized had to be activated online -
After trying 5 times on both our phones the website would NOT load - I tried calling but their office was not 24hrs - oh how inconvenient! So anyways the girl in the store let us use her computer and we still had issues they ask your address and everything - then the "I'm not a robot thing" kept messing up and we had to reload - it was really such a hassle! I'm telling the people who bought me this and paid the $6.95 service fee to think again before they everyone buy one. Again-- just give people cash and save your $6.95 and a huge headache! Arg!

Date of experience: September 16, 2017
California
1 review
2 helpful votes
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Satisfied customer
June 26, 2016

I spoke to an agent by the name of "hugo" he was so polite and very comprehensive he help me transfer my money from my reloadit pack over to my prepaid paypower card. The way I was treated was so satisfied I give 5 starts and i recommend everyone to have this great expedience... thank you paypower for hiring great people to help us with our troubles.

Date of experience: June 26, 2016
California
1 review
1 helpful vote
Follow Ruchi M.
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This is very dishonest! I wonder if this is a legal legit business! I regret buying this card. Horrible customer support who hang up! Visa should not associate with this kind of shady business! They charged me 2 months of "monthly maintenance fees in 30 days that too before my card was even activated! And the rep asked me to just use it as a gift card since they cannot verify my details! There r cheaper gift cards out there!
I rarely write bad reviews but people ought to know and stay away from this fraud. Please DO NOT enter your SNN and other details on this site! It is not used for any verification just to skim your information. It is clear this is a fraud... I will make a formal complain against this business.

Date of experience: September 4, 2016
Canada
1 review
4 helpful votes
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WORST Company
November 5, 2020

I went to an ATM, couldn't take any money but still paypower took the money out. I called them to start a dispute (as any bank will do for their customers), but they did not want to dispute it because they needed a receipt which I didn't have because "The transaction didn't go through".
If you read this, stay away from them, it is better to get a secured credit card with any registered bank. Pay Power does not have a commitment with us customers.
I will cut the stupid card and want nothing to do with them. Paypower are THIEVES.

Date of experience: November 5, 2020
Canada
1 review
2 helpful votes
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1) People who sell them don't know how to reload or how they work
2) Customer service (ironically named) is almost impossible to get through to speak to anyone. Either perma hold with bad music or they just won't put you through
3) Money disappeared from my card with no trace, there one minute gone the next
4) Is there a way to give less than one star for this review?
I will NEVER buy another one of these cards

Date of experience: July 25, 2017
Canada
1 review
2 helpful votes
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Can't login to website
January 20, 2020

Horrible card, horrible customer service. I bought, registered and used the card, no issues there. I went to reload it, and cannot log in anymore. I called the 1-800 number 6 separate times, and was finally dismissed with them telling me my browser on my phone is the issue. After being able to register previously? Give me a break. Also wasn't aware of the 4.95/month fee, so I lost the leftover cash left on it.

Date of experience: January 20, 2020
Illinois
1 review
3 helpful votes
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Got a $30 Christmas card on a paypower Visa Card and activated in February to only learn that there's only $18.02 available because even though the card was not activated they still charge the monthly fee of 5.95 bad company bad customer service

Date of experience: February 26, 2016
Canada
1 review
2 helpful votes
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Would give 0
July 25, 2022

I felt like I was scammed using this card. They were amazingly unhelpful when I was trying to sort out an issue and I will never buy one of these cards again if it is from paypower

Date of experience: July 25, 2022
New Jersey
1 review
1 helpful vote
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They rip you off
March 19, 2017

A friend of mine gave me a gift card from this company for my engagement present. When I attempted to activate the card there was an error that my account is locked. So I called the customer service. They told me that they ran out of business and told me that my card is already registered under someone else's name. Very easily they decided not to activate my card and keep the money for themselves.

Date of experience: March 19, 2017
Canada
1 review
4 helpful votes
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This is the worst pre paid credit card to use, tried to use it online didn't work. Tried to register and verify card they directed me to transunion to get a credit report. Not sure why I would need a credit report for a pre paid credit card. Waste of money I will be using visa gift card only from now on. Thank you have a great day

Date of experience: July 14, 2020
Canada
1 review
1 helpful vote
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Paypower
June 1, 2017

The worst. Not only was trying to activate my $500 prepaid card a major hassle, after several tries and multiple calls to the (very rude) customer service line the card still wouldn't load. Activated and registered 5 times, still doesn't work. Can't login to the site. Absolutely horrible. Go with a different card.

Date of experience: June 1, 2017
Canada
1 review
2 helpful votes
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Cannot access my account online and the money that was on this master card from PayPower! I am not happy with the service from HomeTrust at all! You do all the work online, and now we cannot evan access the account to see what we are owed. No bills, no way to get back my money. I am very disturbed by this!

Date of experience: May 11, 2018
Texas
1 review
2 helpful votes
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Terrible
December 4, 2018

The customer service rep made a mistake which caused me and my 5 childern to be in the cold for 13 hours. They was aware that it was their mistake but they were not compassionate to my situation only thing the could do was apologize and give me a $10 credit. They let me pay my money before the deadline but made me wait to receive my services and once again it was there fault for not taking my email down properly when i gave it to her correct 2 times.My experience with this company was very distasteful and i will not be doing business with them again.

Date of experience: December 4, 2018
Canada
1 review
1 helpful vote
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I purchased a card with 35 dollars on it to make an online purchase. Whenever I try to activate it, I get a error message saying "Error - RPT-******* - The card number is invalid." What a way to waste 10 dollars on an activation fee. I will be contacting support.

Date of experience: May 2, 2019
Canada
1 review
4 helpful votes
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I loaded $500 on the card for the first time when I went to activate it they asked how much I loaded on to it I told them $500 they said that's incorrect and because you don't know the amount that was loaded we can't help you with anything and that I need to email customer service. So I did so far I've called 5 times and every time I get the same thing we can't help you because you don't know the initial load amount I've sent several emails with pictures of my receipt and the card and I get a auto response saying someone will get back to me in 2 business days and no one does. I'm so frustrated they took my $500 and no one will even acknowledge me it's ridiculous and should be criminal. I only gave 1 star cause you can't give none. I'm contacting the news if they don't get back to me in 3 days

Date of experience: March 31, 2021
Texas
1 review
1 helpful vote
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Don't use this Company
February 13, 2021

I used the online process to get power, which is actually a third party, NOT the company itself. The power was hookup to the wrong apartment, I was told I had to pay another $35, they put that money on the wrong apt. Left my power off. Had to pay another $36 to set up a new acct to get power. All the money I paid earlier is in review and I may not get that back. After they were told I didn't want a contract plan they set it up anyway. Now they want to charge an additional $40 to cancel their service. They make errors and YOU pay.

Date of experience: February 13, 2021
California
1 review
0 helpful votes
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This card is garbage... they ask you so many questions in order to activate it and then you get an error message. I tired three times and on the fourth attempt, it said this card is active. I tired to log in, I was told the information is In valid so I had to register again.

When I purchased the cars I was told that I have 30 days to use it before I get charged the monthly fee of 5.95. When I finally was able to check my account balance, it looked like I was charged the monthly fee 7 days after i purchased the card.

I've been on hold for over 7 minutes trying to get a hold of someone.

This card is Garbage... don't ever purchase it

Date of experience: May 29, 2016

Overview

PayPower has a rating of 1.1 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPower most frequently mention customer service and error message. PayPower ranks 19th among Debit Card sites.

service
15
value
15
shipping
2
returns
2
quality
14