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Australia
1 review
0 helpful votes
Follow Tea D.
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I have used paypal for years, as once it was the single service that offered the most versatility and reach, synergizing with the most platforms.

My usage has dropped off in recent years though as competitors emerged who better worked with services I used, or who I found more convenient, or had innovated more.

The straw that has finally broken this camel's back is the interminable delays, holds, waits and the like, which are utterly are ridiculous. Yet again I've attempted to transfer my money and been told that it would be held for 72hrs while a "security review" was conducted - there's no rhyme or reason to these reviews that happen constantly, and it doesn't seem Paypal's customer service team has any training or information on why this keeps happening, or how to stop it. They offer nothing but buzz words while constantly trying to blame my bank. My bank confirms they have no say in it, these reviews don't happen on every transfer I attempt to make, and other wallet apps I use don't have this problem.

In this day and age these practices are absurd. If I can stick money in an evelope and have it arrive on the other side of the country faster then I am able to extract money from Paypal's clutches then the service simply isn't competitive.

If you value having real control of your money, and knowing you'll be able to access it in a timely manner, skip Paypal. There are better services out there these days that do as much as PayPal, without the glacial pace, lack of transparency, and terrible customer service.

Date of experience: January 17, 2020
New Jersey
31 reviews
79 helpful votes
Follow Robert L.
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I got scammed by a seller than was using paypal and they gave him 20 days to respond to my dispute-bottom line they did nothing, basically by do nothing they endorse theft of the users money. Second problem I sold an item for near $400 and the money is sitting there due to "security" who knows what? The refused to link the pay to my bank-too many accounts meaning 1?. I tried my wife`s bank not recognized-each institution has unique routing and account numbers. So I said send me a check at a cost of $1.50 and it goes in a loop. Tried to call Customer Complaints at *******161 from my written complaint and after 30 minutes of an automated recording they said write a letter to customer service which I did previously and got this circle of refusals. So far they have had my money for 10 days and refuse to send the funds in any way to me. Save yourself from the grief I am going through and stay away from the crooks. I donot know how the have a license. Next stop BBB- rating and maybe yet one more complaint will take them to a C rating.

Date of experience: December 6, 2020
Germany
1 review
5 helpful votes
Follow s m.
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Awful service!
April 6, 2017

Hi,
I bought a product for 55 euros and pay for it using PayPal. I waited 6 days and the parcel was not still delivered so I called the seller and asked if I can cancel it. She told me that I can and that they will reimburse me. So I canceled it and bought the product somewhere else. Long story short, they never reimbursed me and the product was never delivered! I opened a litigation on PayPal and this is their response:
"Your seller has provided shipment tracking information in response to your claim. We used the shipping company's online tracking service and found that it confirms delivery of the merchandise. As a result, this case has been closed. We're happy we were able to help you resolve this issue."

I looked it up myself and they were right! They have delivered the merchandise! Except not to me! To someone else! But hey, all that matters is that they have delivered it, who cares if it was me or someone else!

I'm not going to waste more time with PayPal if they do not know how to use an online tracking service but it was my duty to give heads up to people out there

Date of experience: April 6, 2017
Massachusetts
1 review
4 helpful votes
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Criminals
April 14, 2015

A purchase was made on eBay using my paypal account but I was not the one that was doing the purchasing
PayPal did nothing about it
I feel very insecure about using PayPal
I'm having trouble closing my account
They are tight liped about the whole thing
I now who the eBay seller is and the purchaser
PayPal is no good
Don't use them
They don't care about your identity

Date of experience: April 14, 2015
India
1 review
0 helpful votes
Follow ReinSoft I.
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PLEASE GUYS READ CAREFULLY,
THIS SERVICE IS REALLY IRRITATING, SUPPOSE IN CASE YOUR PAYMENT WILL BE CANCELED OR DECLINED YOU WILL HAVE TO WAIT FOR MORE THAN 1-2 MONTHS FOR BACK INTO YOUR BANK ACCOUNT STILL NO GUARANTEE, WITH THAT KIND OF ACTIVITY YOUR CLIENTS, YOUR TIME AND YOUR MONEY WILL BE TOTALY LOSS, NOTHING ANY SECURITY IS THERE... YOU WILL BE SO MUCH IRRITATE WITH PAYPAL SERVICES I WOULD NEVER LIKE TO RECCOMEND THIS KIND OF BAD SERVICES AND MAIN THING IS THAT SUPPORT IS SUPPER SUPPER BAD NOBODY CAN HELP YOU WITH ANY KIND OF PROBLEM ALL TIME FAKE PROMISS NOTHING ELSE ONLY HARASHMENT NOTHING ELSE...
SO PLEASE GUYS BE AWARE FROM THIS KIND OF BAD SERVICE PROVIDERS

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Date of experience: March 28, 2023
Missouri
2 reviews
0 helpful votes
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Incompetent
February 14, 2023

Made Fashion Nova payment via Pay pal.
Fashion Nova declined the Paypal payment as they couldn't verify the billing address. The transaction went into authorized status on my pay pal.
It is now 12 days.
I had been promised refund within 7 days.
Fashion Nova & PayPal keep shifting the blame on each other. Each saying the other is holding the funds.
I used another method to pay for the goods yet i am now short of the monies i was debited by paypal with no help from Pay pal or Fashion Nova. I have contacted both on numerous occasions.
Fashion Nova dont even have customer care. The 1800 number they have is automated& refers you to help corner. At the help corner you email & its a robot replying the messages. One keeps getting same scripted answers over & over again shifting the blame to paypal whereas on paypals side they have incompetent agents that chat & say the same thing over & over.
When one uses a bank card to make payments& has a problem with the merchant. The bank is always willing to assist, why not paypal?
Be careful while transacting on paypal. Expect no help from them.

Date of experience: February 14, 2023
Virginia
1 review
0 helpful votes
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POOR QUALITY SERVICE
April 11, 2022

I HAVE AN UNAUTHORIZED CHARGE ON MY CREDIT CARD AND PLEAS FOR SERVICE HAVE GONE UNANSWERED. THIS IS NOT THE FIRST TIME AS I SPENT OVER 2 HOURS MONTHS AGO ON A SIMILIAR ISSUE. THIS TIME IT IS 2 ISSUES AND WITHOUT PP ASSISTANCE I AM REPORTING THEM AS FRAUD. OF COURSE MY CARD WILL BE CANCELLED AND A NEW ONE ISSUED BUT I HAVE TO NOTIFY THE DIRECT CHARGE USERS AND WE FACE THE POSSIBILITY OF CHARGEBACKS, CANCELED ITEMS.ETC.
ALL BECAUSE PP DOES NOT ABIDE BY THEIR OWN POLICIES! THIS IS THE LAST TIME FOR ME AS I AM (HAVE) CANCELLED MY MEMBERSHIP. REMEMBER THEY DO NOT PERFORM TO THE BENEFIT OF THEIR CUSTOMERS!

Date of experience: April 11, 2022
Colorado
1 review
0 helpful votes
Follow S R.
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THEY WILL TREAT YOU LIKE CRAP, HOLD YOUR MONEY (WHICH THEY'VE ALREADY HAD A CLASS ACTION LAW SUIT AND I WAS A PARTY TO IT AND DID RECIVE A PAYMENT FROM IT). AND THEY WILL NOT EVEN RESPOND TO PROBLEMS. YOU CAN'T EVEN CALL THEM OR EMAIL THEM.

Date of experience: November 9, 2020
New York
1 review
1 helpful vote
Follow Shadaya L.
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Scammers
January 27, 2020

I had money in my PayPal account had to pay for my suite pay held my money hostage wouldn't allow me to make purchases or anything for over a week kept telling me to wait long story short I got put out had to sleep in car and still suffering from the set back they caused me I highly recommend that no one opens a PayPal account

Date of experience: January 27, 2020
New York
3 reviews
9 helpful votes
Follow Kay J.
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I HATE this website
October 7, 2011

I HATE this website. I did everything they told me to do and won't give me my money. I had $159.00 from a bank tranfer and they froze my account. Cant get a hold of them. NOT HAPPY..

Date of experience: October 7, 2011
South Africa
2 reviews
5 helpful votes
Follow Riaan M.
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Seller scammed me out of $1000 and zero service or help from PayPal, they have excuses after excuses and now it seems they even wanna block me. Why do I pay for service when you get zero help!

Date of experience: May 24, 2019
Pennsylvania
1 review
0 helpful votes
Follow roberto R.
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PLEASE DO NOT USE PAY PAL PLEASE. IF YOU DO AND YOU ARE DISAPPOINTED PAYPAL WILL do anything possible for you to keep said purchase in clouding but not limited to force the buyer to pay shipping for its return and they will even give you Time limitations am going through that right now as am typing this company has FROUD WRITTEN ALL OVER THEM! SAVE YOUR SELF FROM ALL THIS HEADACHES like I told them. I will pay for shipping and this would be the last time am doing any business through them therefore they are THEFS!

Date of experience: May 25, 2023
Massachusetts
1 review
0 helpful votes
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JOB SITE MONEY
September 17, 2022

I PLACE MONEY IN PAY-PAL. THEY ARE HOLDING MOMEY FOR 21 DAYS. IT WAS SENT BY A CUSTOM SO I COULD USE TO BUY GOODS.
I CAN NOT DO THE JOB. THEY WILL NOT RELEASE MY FUNDS. MY CUSTOM IS PISS OFF NOW.
WTF PAY PAL. EVERYONE NEED TO BE AWARE THEY WILL SCREW YOU OVER AND DONT GIVE A $#*! HOW THEY CAUSE PRBOLEMS FOR THIER CUSTOMERS! DONT USE THEM!

Date of experience: September 17, 2022
Michigan
1 review
2 helpful votes
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I was charged a fee for GrubHub that I didn't make. PayPal resolution said it is not an unauthorized charge. NO REFUND! I don't even have a GrubHub account!

Date of experience: August 26, 2022
Australia
1 review
0 helpful votes
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Had sought help from Paypal regarding goods ordered however, when it arrived, it does not. Match at all what I have ordered. Spught hep from Patpal with my case with Strong Current Enterprises Ltd. Befored the 160 days period and Paypal instructed me to return the items which I did, but, nil action done by Paypal thereafter. I have not been refunded at all by the seller which I asked PayPal to help me with it because I transferred to PayPal to deal with this seller. I was told by Paypal earlier I am entitled to a refund and Paypal will deal with it but this didnot happen.
I want the Manager or even the Director of Paypal to investigate my case because PayPal as per previous conversation, PayPal will refund me of my money but I felt lied twice, first by the seller and Paypal. Where is the customer protection PayPal is talking about?

Date of experience: April 4, 2020
Sweden
4 reviews
28 helpful votes
Follow Nirvana V.
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Company called sposamore cheated me of 511 Euro.

The company markets its self as an Italian tailor. In addition, when asked by email they reply their products are tailored in Italy NOT CHINA.
After checking the many positive reviews on trust pilot and contacting the web shop, I placed an order.

My Item came from China not Italy and I refused to accept the DHL parcel, the parcel was back sent to china.

At sposamore website, it states, 100% money back guaranteed when paying with Paypal, and the customer is protected and refunded which is opposite to Paypal protection terms and conditions 3.2 Exceptions stated. Paypal protection will never apply, if the order is marked as custom in any way "all Sposamore orders will be marked custom as default as the claim to be tailoring company.
This contradiction make this a loophole that customer will be subject to and will lose as I did.

Paypal is informed and full documentations of this case were submitted, but paypal is not willing to do a thing and will continue allowing people to fall in to this loophole and profit on this unfortunate fraud and deliberate. It seems making money surpasses anything else.
Please be on this lockout to avoid this kind loophole and fake and fabricated reviews.

Please go to my review about sposamore in sitejabber for full review on this case or search the web for spsoamore and review. You will get a shock of what i uncovered.

Date of experience: July 3, 2018
North Dakota
1 review
0 helpful votes
Follow Jeremiah R.
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If i had my choice to give them zero starsI would have gave them negative stars period by far the worst. I will never make 1 more transaction through these CROOKS. They do nothing but biz with CROOKS. You cant talk to nothing but worthless robots. I will live without whatever that i want if it takes purchasing it through these CROOKS, Best of luck to these CROOKS. You will never see a PENNY OF MY MONEY RUN THROUGH YOUR CRAP HOLE COMPANY. To the clients that run through these CROOKS you wont see a penny of my money either. So to say the least get DUCKED PAYPAL.

Date of experience: July 27, 2020
California
1 review
2 helpful votes
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Avoid! My business was setup with Paypal. The experience was horrific. On one occasion, a customer purchased a product, received what they had requested, but then initiated a chargeback through their bank. We sent Paypal all the evidence that this was a fraudulent attempt on the customer's part. Paypal just accepted the chargeback without fighting for us. More recently, a customer asked for a refund. We processed it. For reasons that were never explained, Paypal sent the customer the refund, but didn't withdraw the funds from our bank account. Instead, Paypal put us into a negative balance, and subsequently sent us to collections. However, they never sent us any notification that we had a negative balance. They never sent us any notification that we were in collections. The collections agency itself, which is run by Paypal, never even reached out to us. Paypal did, however, constantly send us spam emails offering loans and marketing services. We only discovered we were in collections after being unable to log in. At that point we had stopped using Paypal so weren't logging in regularly. When we called Paypal to figure out why they hadn't just deducted the funds from our bank account, they had no answer and no apology. They just directed us to their own internal collections agency. We've always been in good standing with every one of our other payment processors, have had no problems with these other payment processors, and we run a successful business. At the end of the day, Paypal just cost us money and time with their incompetence. Not worth it.

Date of experience: January 30, 2024
Minnesota
4 reviews
6 helpful votes
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Not on your side
May 17, 2020

Whenever I need them to back me up they are rarely on my side and able to help me. Also it is really hard to properly upload anything to their website. I think I I'm going to stop using them

Date of experience: May 17, 2020
Colorado
1 review
0 helpful votes
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Identity theft nightmare
November 23, 2022

Someone set up a PayPal account in my husband's name. We received a tax deficiency notice from the IRS for over $31,000 in income that isn't my husbands income. IRS thinks we owe over 13K in taxes and penalties. Working with PayPal to resolve this has been a NIGHTMARE. They refuse to call us. I have to spend virtually the entire day "chatting" with a customer service agent, a different one every few hours. I have repeated what is going on ad nauseum. Had to send the IRS letter twice, to two different internal paypal email addresses. It has been four days and their tax fraud department still hasn't contacted us, still the regular customer service. They have documented that this fraudulent account has a different bank and address than ours, that is as far as things have gone. I have repeatedly stressed we have a very limited time to respond to the IRS and they refuse to send anything in writing, call us, etc. So I have resorted to screen shots of a very long message string. For something of this magnitude their help has been pathetic thus far. Save yourself a whole lot of pain and deactivate your PayPal account and work with your bank, credit card company, etc. to address any fraud you might face or identity theft. This is going to sound crazy, but working with the IRS has been much, much easier and way more productive and helpful than working with PayPal. As soon as this is resolved, we are both deactivating our PayPal accounts. Never again.

Date of experience: November 23, 2022

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431