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North Carolina
1 review
0 helpful votes
Follow Heather P.
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$#*! PayPal! They will go out of business! This is the worst service I have ever had! Literally the $#*!ing worst! I wish they had a negative $#*!ing star they deserve none

Date of experience: June 21, 2023
Tennessee
4 reviews
7 helpful votes
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Paypal
August 13, 2018

Pay pal is great over all to use online to pay with when ordering on line just remember amazon does not accept pay pal make sure which sites does. Pay pal is good way to receive money on line too

Date of experience: August 12, 2018
GB
6 reviews
1 helpful vote
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Great Service
August 10, 2017

I am a freelancer and i work mostly online and Paypal is the best thing that helps me to convert my money and i can easily transfer my money to my personal bank account.

Date of experience: August 8, 2017
Iowa
12 reviews
25 helpful votes
Follow Gary N.
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I have had PayPal for years and no problem, recently they offered me a "Cash back MasterCard" I got it and it was fine for the first few months, I got rewards as promised ETC. THEN when I was making my Feb. Monthly MasterCard payment. Their system went down in the middle of it and caused me to make two payments of over $2,000.00 as my total monthly charge on the card was over $1,000.00 I contacted them and ask them to reverse one of the over charges and the chat person said they couldn't but could send me a check. Well I told them to just post it on the account as a credit and I would use it next month to pay on the master card bill. So they posted it as a credit to the account. Then with out my knowledge or permission each time I made a purchase they would deduct that amount form the cash credit I had on the account and charge me a transaction fee and pay it to the credit limit on the account. The only authorization they had over that account was a ONE TIME automatic payment on the due date to pay the total owed during the month. I ordered them the send the remaining back and the chat person said they would and also send me a "$25.00 adjustment check" the remaining balance came but I never received the $25.00 check but it shows it was sent on my account. ALSO they don't even show the transaction charges on my monthly statement which was posted a week ago. I filed a complaint with the D. O. J. And am waiting a reply but so far nothing. Word to the wise if you over pay the card be sure to make them send you a check and not post the over payment to the account.

Date of experience: March 18, 2018
Massachusetts
1 review
0 helpful votes
Follow Leonardo L.
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Paypal is refusing to delete my data and closing my account, while asking for a social security, even if I am not willing to use their services. Please do not use their services

Date of experience: August 19, 2022
Georgia
2 reviews
6 helpful votes
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For buyers paypal is great
September 26, 2011

For buyers paypal is great. For sellers, paypal will hold your funds, close your account for no reason, and keep your money for up to 6 months! Seller beware!

Date of experience: September 26, 2011
California
1 review
0 helpful votes
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Dump pay pal
December 13, 2022

Pal pal is anti free speech & is trying to become police of what they consider to be misinformation! Of course they get to decide what Misinformation is! STOP USING PAY PAL I DID! I will not buy anything if PayPal is the only way to pay!

Date of experience: December 13, 2022
California
2 reviews
5 helpful votes
Follow Thai K.
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Got a clothes washer from AppliancesConnection.com. It arrived damaged. Paypal told me to pack it up and send it to AppliancesConnection.com at my own cost to get a refund.

Date of experience: March 27, 2016
New York
6 reviews
38 helpful votes
Follow Pissed O.
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I recently made an online purchase for $605 for an Android Game App. The seller made false claims about the item. I filed a dispute with paypal stating that the item was not as described. Immediately after filing the dispute without asking me any questions they just closed the dispute in favor of the seller without any explanation to me. I have been doing business with paypal for many years as a seller for my business. After this, I am looking to switch to a different company. I rarely file any paypal disputes and the day I do, Paypal doesnt care and just disregards it. STAY AWAY FROM PAYPAL - THEY DONT CARE ABOUT THEIR CUSTOMERS- THEY JUST CARE ABOUT MAKING MONEY!

Date of experience: April 20, 2020
Australia
55 reviews
172 helpful votes
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I have sent them about 15 msgs within 1 year everytime they send me a msg saying we will respond within 24-72 hours, and then nothing, or i ask to get a msg from a REAL PERSON and not an auto msg and always a auto msg, i have $400 in my frozen account and no1 wants to help me, i will never use these scumbags

Date of experience: July 11, 2011
Maryland
2 reviews
24 helpful votes
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This company is a ripe off CS is horrible agents tell different stories when calling in about a dispute. The "supervisor " was no help either! I ordered something from a company that I later found out was in China PayPal did NOTHING to help with my dispute! Pieces of the picture was missing and wasn't the size I ordered PAYPAL did nothing but requested I send it back with my money... WOW PAYPAL is full of_

Date of experience: March 3, 2020
GB
4 reviews
13 helpful votes
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SCUM
February 25, 2023

PayPal customer service is the worse pile of sh.t I've ever came across. And the amount of sh.t and lies that comes out of their mouths is unbelievable.

Date of experience: February 25, 2023
Ohio
9 reviews
11 helpful votes
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Almost a year later and...
March 29, 2022
Updated review

Been 9 months and I have not used the card, yet I have used all of my other credit cards to the tune of hundreds of dollars. Me and other credit cards 100... Paypal 0.

Date of experience: March 29, 2022

Fraudulent ads
July 29, 2021
Previous review

Went to order something on Etsy, PayPal pops up and says if you apply for and are accepted for our credit card you will get $20 off this order. So I applied and was accepted but the $20 off NEVER happened. Contacted customer service and Daniela asked me basically to prove it so I copied and pasted the info back to her. After that I got no response until I texted that I was going to complain to sitejabber which she replied to 16 minutes later. Then she said she was going to transfer me to the credit dept and I was back on ignore. It's been well over 10 minutes and I'm still on ignore. I'm so done with this company. Won't use the credit card they gave me after today.

Date of experience: July 29, 2021
South Carolina
1 review
0 helpful votes
Follow Derek J.
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EVERYONE NEEDS TO FILE A CLAIM WITH BBB
I received a payment for $5000 today on 12-22-2022 on my PayPal For me to be able to buy my 3 kids Their Christmas and to pay bills As soon as the money got in my PayPal balance my account They placed ahold on All of my money I called PayPal and they told me I had to wait 24 hours And my phones would be available After doing so my Funds was made available but had a limitation restriction on my account Now called PayPal again And they advised me I could not withdraw any money or access my money but I could have some more money sent to them And that they would let me know something Monday after Christmas If I will be able to receive my money or if they will hold it For over 200 days I recommend everybody to watch YouTube videos and sign the petition

Date of experience: December 22, 2022
Portugal
1 review
0 helpful votes
Follow Sophie L.
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PAY PAL LOCKED ME OUT OF MY ACCOUNT FOR NO VALID REASON, PRETENDING I WASN'T THE REAL USER OF MY OWN ACCOUNT. THEIR CUSTOMER SERVICE IS LOUSY EVEN NON EXISTENT. AS SOON AS YOU TRAVEL, PAYPAL LOCKS YOU OUT BECAUSE THEY AREN'T ABLE TO VERIFY YOU. IF ANYTHING CHANGES SUCH AS YOU CELL PHONE NUMBER, PAY PAL IS UNABLE TO VERIFY YOU ANY OTHER WAY. I BOYCOTT PAYPAL AND INVITE PEOPLE TO DO THE SAME.

Date of experience: May 14, 2023
Massachusetts
1 review
0 helpful votes
Follow David M.
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Been trying to reach a person to help with a issue. Not sure if they employ any people for customer service. Been trying to reach someone to help with a payment issue. No response

Date of experience: February 10, 2021
California
3 reviews
5 helpful votes
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Fast and quick
September 16, 2019

I love using paypal for shopping and accept payment on my website, reliable and quick.
Using the app on my phone i can easily monitor the incoming and payment and cost i did.

Date of experience: September 15, 2019
Australia
1 review
3 helpful votes
Follow Adreana S.
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PayPal have withheld money from a sale we made 93 days ago despite the buyer being extremely happy. PayPal will not release the money $2200 yet already deducted their FEES!
With many long hours on the phone with their compliance officer Peggy, admin department and customer service dept! They still are not willing to resolve the issue. PayPal staff are unhelpful, untrustworthy, inexperienced even frustrating.
We are extremely disappointed with the lack of knowledge experience and understanding PayPal staff lack. Their Appalling customer service and poor communication is insane. Lack of training or understanding of basic business transactions is astonishing
Each time you call you are required to repeat the scenario over and over
Their communication is below acceptable
Despite my daily phone calls and hours on hold PayPal incompetent staff choose to play stupid!
In this current global crises COVID 19 where the future is unknown and income insecure PayPal are heartless unprofessional and have employed incompetent staff with no human element
How do we write wrong against a global company who employee idiots? We want our money how many other customers are you withholding funds from
As this appears to be a common PayPal practise I welcome any PayPal representative to call me
Love to know how many other innocent victim ms are suffering the same ordeal

Date of experience: March 23, 2020
California
4 reviews
5 helpful votes
Follow Ronald L.
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Like all companies they have their strengths and weaknesses. In this case they have more strengths. They could listen to the customer more and pay attention to the details.

Date of experience: August 9, 2017
Virginia
2 reviews
1 helpful vote
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Confusing when setting up. They DO NOT have phone line for their customers to contact them for assistance.

Have phone numbers for their customers to contact them.

Date of experience: October 9, 2023

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431