PayPalReviews 2,135

On May 7th, 2021, I ordered two Rotating Multi-Level Kitchen Shelves from ByForOne (*******@mforworld.com) in China. The only payment media accepted was PayPal. I contacted the seller a few times because I had not received anything and when clicking on the tracking number, I was directed to a site that says, "Sorry, this shop is currently unavailable". On June 10th, 2021, I filed a dispute with PayPal. On June 23rd, I did receive a package from ByforOne with the tracking number referenced; however, in the less than one pound package, there were two 3-in-1 USB Cables, whatever those are. I updated PayPal and the seller with pictures attached. I never heard anything from either. On July 1st, 2021, my dispute with PayPal was denied as the seller supposedly supplied a tracking number that was delivered. Well, no kidding. I had already told them that. I tried to get help via chat and I was never answered. Any company that is (sadly) foreign that will only take PayPal might very well be a scam and what is unfortunately, mostly, is that I believe PayPal is in on it... and the end user customer (in this case, I) gets scammed out of money. Shame on you, PayPal. I have since canceled my account.
I have the proof of purchase in an email, but cannot save it as PNG, JPEG or GIF.

I have never been treated so badly in any retail experience. Every transaction I'm treated like a crook even when I tried to withdraw through one of their affiliate companies and $300 just came up missing. They blamed me and said that I have to hunt my money down. They expected me to do thier job for them and when i told them i would not, they then said "case closed" in favor of them. How can a company be allowed to be thier own judge? They never have to, nor intend to, take responsibility for any wrong doing what so ever. And it is because they never have to speak to or see the "suckers" they call customers. My $300 was refunded 8 months later and not only did i get no apology they now have a hold on my account because of suspicious behavior. It was thier transaction that is in question. They are not going to lift it either. It feels unreal. Before that i was making lots if sales. $9,000 worth every customer gave me a perfect rating and they still held my funds for 21 days. The only agency i am aware of who holds money for 21 days exactly is the IRS when they put a levy on your accounts. I feel like i am actually paying to go to work. Freaking bizzarro world. Paypal is an escrow service nothing more. They should not have the power of a government agency. I wish i had the time and mental strength to go through a extensive investigation and lawsuit but the past year has been taxing enough to say the least. PAYPAL NEEDS TO BE STOPPED!

Everything about this company is BS. Terrible customer service. Deserves to be shut down permanently.

Very bad customer care who you will sweat to reach out. They hold the money for no reason, they have the worst privacy policy, they do not listen to customers! I can write a whole book on their negative side. I would advice you choose Payoneer instead

PayPal holds the digital service seller money for 30 days under the pretext of protecting buyer. They close their ears from hearing customers. They do not communicate with buyer. They ask customers to spend time in silly processes that do not add any value.

I had an incredible experience with PayPal. I had just set up my website and needed to get PayPal going with it to take payments. A customer service rep named Rebecca helped me greatly. She quickly gave me instructions and videos on payment buttons, info to contact the tech support guys if I had problems with integration, got me in touch with the sales team which has given me some great payment tools for my roadshows, and she even gave me some resources to help with funding for my business! I think she works in Arizona. Can't say enough good things about her.

I would like to link here my paypal i wish i could link here and able to have marketing to someone hope it will work

They will limit your account and hold your money for no reason. They are crooks. They limited my account 3 years ago and will still not give back over $450,000 of my funds even after providing all documentation they need. They have no customer support and are the scummiest company I've ever dealt with. I can comfortably say I HATE PayPal. DO NOT RECOMMEND!

Pay is very fast and easy to use.it very simple send money and keep and receive money. PayPal is very safe and sequire

Immediately contacted PayPal about a fraudulent purchase. They do the bare minimum. You basically have to do all the investigating for them and they give very little time to do it. Gave me 10 days. The so-called seller never even emailed me a shipping invoice, just sent it to PayPal. Seems like you should make the seller jump through hoops and refund my money. These people would think twice about using PayPal for fraudulent scams if they had to do this every time they got called out for it. Thanks for nothing PayPal. If you have the option of using another platform I highly recommend switching.

I use Paypal for many years for personal purposes and my websites. Their service is OK. But they lock my account and get my balance of several hundred dollars out this year all of the sudden without more explanations. I called and email their customer service many times and they do nothings. I do not know what's wrong and they do not give me any chances to fix the possible problem. I can only guess that I sell some herbal and natural products (Not e-cigarettes!) in one of my websites helping people quitting smoking. Be careful, do not trust them, and do not keep more in your account. It's a risk and they may wipe it out any time!

Be careful don't purchase anything on Instagram / Facebook online articles from Zeyong Technology Ltd, China. I purchased an electric jet panel and paid through PayPal. I received a cheap necklace instead of the electric jet panel. I immediately sent a message to PayPal with pictures of the package delivered with the seller's name, order number and address. PayPal agent advised me to send the package before the deadline and to sent the pictures of the package with the tracking number. I did all, sent pictures and documents on the chat platform. After 3 days they told me that my refund is not accepted because I didn't provide them the tracking number. Then I called the agent, we talked about 20 minutes, I gave her the tracking number and she told me that as soon as the seller received the package I will be refunded. The next day other agent sent me messages that my refund is canceled because I didn't provide them the tracking number and address of the seller. What can I do more? Those PayPal agents don't want to refund my money instead supporting scammers and cyber criminals. Please don't use PayPal, they make business with unsecured companies. I talked and chat with 4 PayPal agents, Nico, Agata, Agnezka & Jessica. All useless And scammers

Requested pictures of every thing. Did that. They wanted more pictures this went on for 2 weeks.
Then they want sky numbers saying not there product even though I sent a picture of the customer service card that came with it. Text Pay Pal for help after fill out all the form. They sent back a text that the company will refund me after I send it back TO CHINA... 124.00 FOR A 34.00 SHIRT. Text pay pal asking why I should have to pay. Why don't they send me a return Envalope. No respond other then claim has been denied because they didn't get a tracking number from me in time. More for the sellers then the customer

J'etais septique et les informations en ligne ne m ont pas rassuré, surtt ceux ici, d ou je viens clarifier qu il s agit bien de Paypal.
2 au 3 juin: communication avec fashion nova qui m informe que ma commande est retournee a leur siege, qu ils ne peuvent la rembourser et me paieront sur une carte cadeau. DHL affichait depuis le 14 mai commande annulé. Commande faite le 1er avril qui etait censee arrivee apres 7 jours mais FN sont des escros.
3 juin: Appel paypal pour me plaindre de ma commande fashion nova qui netais jamais arrivée et qui ne voulais pas me rendre mon argent mais plutot une carte cadeau de la meme valeur
7 juin: Appel de ce numero, une femme tres rassurante qui veut connaitre mes impressions et s assurer que j ai compris la procedure. J etais septique mais on ne m a pri aucune info personnelle
13 juin, sur le sitede paypal, litige clos en ma faveur. Et reception d une carte cadeau fashion nova (probablement fausse vu les avis internet)
14 juin, paypal m a remboursé la totalité du montant sur ma carte :)

I ordered a product from a merchant that only accepted PayPal. The merchant did not ship the product ordered. I contacted the merchant and the best they would offer was a partial refund and I would be allowed to keep the wrong product. I requested a full refund and they came back with a higher refund, but not the full amount. I escalated to PayPal to enlist their assistance and all they did was forward the request to the merchant who then responded with a partial refund less than ALL the earlier amounts! I pushed once more and then I was offered a full refund AFTER I shipped the product back at MY EXPENSE. No, I don't think so. Getting no where I disputed the charge to my credit card and it was approved. Now PayPal has tagged my account as being limited because of the chargeback. Now I am required to supply PayPal with all sorts of identification to reactivate my account. I don't care to use their service any more so I thought I would close my account. Guess what, I still have to reactivate my account to be able to close it. No, that's not going to happen. Repeated requests for them to close the account only get the same response that makes me wonder if they have people actually dealing with customer complaints or some form of AI.

I do expect issues to come up from time to time, but I judge a company by how they handle the problems. PayPal has FAILED. It seems there is no one that has the ability to override the scripts they have in place and you are forced fit their scripts regardless what the request is about. Do think twice before using them and be prepared for a frustrating time if anything goes wrong.

Don't use Paypal Money Transfer. Paypal will keep your money as long as they want to, Likely your money invested in stocks and or earn interest before Paypal release / transfer to your account. Their so called instant transfer scam. Charge you sky-high fees for instant transfer but your money will stuck somewhere in Paypal's account while your loved ones never see a light waiting for that money.

After having the money sent to me on hold for almost a week and calling 5 different times to get it released, I go to transfer money to my bank account only to be put on hold again for another 24 to 72 hours. To add insult to injury they charge me 65 dollars to participate in their scam. I will NEVER use PayPal again, I now understand why eBay parted ways with them. Absolutely horrible experience, save your frustration and find another way to send money.

I have been using and watching PayPal deteriorate for about 15 or more years. But in the last two years they have completely gone off a cliff. Save yourself lots of trouble and headaches and avoid PayPal at all cost.

On March 22, I purchased 4 items from Macys. From these 4 items, I refunded 3 of them. I had paid through PayPal and this would mean I would receive my refund through paypal. I am supposed to receive 2 refunds: 119.98 and 59.99. However, in my credit card statement, I only received 59.99. So I called Paypal and they said that they sent the money to my bank and to call them to ask where it is. I called my credit card company after and they said that they did not receive the money from paypal and to file a dispute. In this dispute in paypal, I had won and finally received the money back. But PayPal charged me 119.98, stating that they paid me 2 times for the refund. I called them and was treated with hostility and was hung up on when I asked for a supervisor. The customer service helper identified themselves as Riya. Riya told me, "not to hang up" and then hung up on me. They were being rude and told me to stop talking. They also had a nasty attitude. You can check the recording of the call. They told me to call the bank and I had explained I already had but Riya said it doesn't matter because they sent a confirmation email. However, I had explained with detail to them that I had called already and My credit card company did not receive the money and told them the exact date and time of the refunds. They then started to get angry and started to raise their voice. This was when I had asked for a supervisor and they hung up on me. I just wanted a refund but Paypal made me run in circles for 30 days.

I am totally disgusted by the services from PayPal. I was paid my salary on the 1st of June because I am working with a US company and I am based in the UK. However, they refuse to release my money. There have never been any fraudulent activity on my account. The money was put on hold without them giving me a reason why. When I contacted them they mentioned that my company had to confirm the payment. My company did - so the money is now in my Paypal account. I then try to withdraw the money - and then I get an alert that limitations have been put on my account and I can't withdraw the money. I then contact them and their final answer is - amongst some other BS, they will do a final review and the limitations will be taken off my account in 3-5 business working days! So in short - I was paid on the 1st of June but I won't receive MY money (because of PayPal), an amount in the excess of £4K, until the 11th of June! What nonsense is this and how has this company not been shut down for these appalling way of doing things?