PayPalReviews 2,135

I paid for my airline tickets using PayPal 4 payment option. PayPal did not the airline company even though they took the money from my account. When dealing with the customer service agent he told me they would holding the money for 72 business hours even though I got an email saying my tickets were cancelled due to non payment, the tickets had now also gone $62.00 a person. I told the agent I would be reporting this to my bank and the better business bureau. The agent then said he would be using an option to hold the money for 3 weeks.

Paypal are by far the worst company i have ever had the misfortune to TRY and deal with. They took money out of my bank account, contacted them, admitted mistake, said it would back in account in 5 days.no probs. 5 weeks later, no refund, and tried to blame my bank. Deny any responsibilty and deny admitting mistake. They are thieving bastards. Beware of pypal. They are not your pal. My bank on the other hand, helped me. And they are now dealing with these bastards.

After purchasing an item online and receiving wrong item, vendor was unwilling to replace/refund. I escalated to Paypal thinking "Buyer Protection" would assist in getting my money back. The vendor provided a fake address in Europe that was cost-prohibitive for me to return a 10 kg item. Paypal kept assuring me I would receive my refund and reimbursement up to $45 postage cost - the shipping cost was going to be over $145...
Bottom line, didn't get my refund, Paypal absolutely unhelpful. Will NEVER use Paypal again.

I have been using PayPal for years both professionally with the multiple business I own as well as for personal use. They have NEVER refunded me money with disputes. I used them because I thought they were supposed to be an extra layer of protection. I have had two disputes that clearly were something they should have reversed the charges on. Had pictures and video proof. They only protect the companies that are collecting money not you making purchasing and spending the money. I will never use them again since my credit card company always has my back. So each time I had to waste my time with PayPal not doing the right thing, and my credit card company taking care of the issue correctly. Why add hours and weeks of extra work to have PayPal not have my back when it would have been easier to just have the credit card company take care of it.

I bought a dress off of Etsy. The seller uses Pay Pal. It had been a while since I've used Pay Pal, and forgot that my older Visa card was linked. Well Pay Pal paid the seller for me. I then had a negative balance. I attempted to pay it online, over the phone, and resolve it with pictures of my current card and drivers license on Pay Pal. PAY PAL WOULDN'T TAKE ANY OF MY PAYMENTS, BECAUSE THEY WON'T ACCEPT VISA@!@!@! THEY RUSHED THE NEGATIVE BALANCE TO COLLECTIONS!@!@!@!@!@!@! IT'S BEEN THERE FOR A WEEK. THIS IS BEYOND FRUSTRATING AND RIDICULOUS, BECAUSE I AM TRYING TO PAY THE GODDAMN BALANCE. THEY SAY IT HAS TO BE A MASTERCARD OR AMERICAN EXPRESS... THE LAST TIME I CHECKED DOESN'T THE ENTIRE WORLD RUN ON VISA?

Paypal holds your money for 21 days when costumers try to get free work. It's not fair when you earn the money.

I used my paypal account to buy a $134.40 item on Ebay, I made the first payment July 26 through Key bank. The money's been withdrawn from my account but paypal says they don't have it. I called Key bank, They wanted a fax number for paypal so they could send all the information that they sent the money, I provided that. Still haven't been credited it on paypal. I tried (several times) to get information online, finally got tired of chasing my tail so I called, no help there either. A maze of robots to get through and when I finally get a live person I can't understand what she's saying.

Purchased an item online through Spreetail. Avoid them like the plague. Returned an item and the vendor sent a shipping label. They received the item and sent mail an email telling my refund was on its way. It never showed up. Had do dispute the amount through PayPal. Have documentation showing the vendor approved the refund. Somehow I lost the PayPal dispute, so no refund. They stole hundreds from me.

SCAMMED BY PAYPAL i filed a nonitem received when it did turn up i let pay pal know but the good were fake so i told pay pal this but they still found in favour of the seller the pay pal rep refused to listen so i filed a lawsuit with the ftc and pay pal and the rep who refused to listen

Bought a Prepaid card. Its not a prepaid card. They explicitly say there are no fees beyond the purchase fee for prepaid use. This is a lie. Then you cannot communicate with a human being and their website kicks you off and wont let you back in. Now I cant access the money one the card, nor get a refund for what they stole. Let me know when the class action starts.

The company is not on the side of a customer. Never. Customer service takes too long to answer the simplest question.

Why do I have to pay for each transaction I get as a recipient? 10% is too much, paypal! The customer care is so long too, had to wait for several days for a reply

I made a purchase using PayPal, I never received it from FedEx. But because they said it was delivered. I'm out $80 plus dollars. I don't know what happened but, I never got it and I'm out the money
So obviously nothing is guaranteed. So why use it.

Unpredictable, untrustworthy and pretty much un usable. Can be a good service but for one reason or another they will ALWAYS end up shafting you, and thats a simple fact

ZERO STAR!
My boyfriend sent me money for car amortization. The money I've received was on hold until now. I was not able to pay on time, theres no confirm receipt payment option in my boyfriends PayPal account so I still have to wait. And what really pissed me off is that PayPal does not mention ahead about the money being on hold, we could have send through western union. I will NEVER USE PAYPAL AGAIN AND TELL TO OTHERS PEOPLE NEVER USE IT.

I had an issue with a payment I had made. It was a scam. Paypal refunded our money no problem. Thank you Paypal.