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PayPalReviews 2,135

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
623
value
567
shipping
244
returns
282
quality
531

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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After they locked my account and said that it could he 180 days till a review and informed me I can't send receive or transfer my money I'm now behind on bills as my paycheck is direct deposit into PayPal. They have been absolutely no help! Can't even tell me why my account is locked, what went wrong or when it will be fixed. They are just holding 2k of my money for a undisclosed reason. Absolutely complete bs!

Date of experience: February 9, 2022
Ohio
11 reviews
24 helpful votes
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I Will it be using my paypal To order online anymore avter today Due to being scammed By kore today and it's not the 1st time paypal is in bed with scammers From them but they're just Getting worse since losing the ebay contract they will doing anything they can to scam you out of money

Date of experience: February 8, 2022
New York
1 review
0 helpful votes
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Bad customer service! Not trustful for using this payment system. I didn't subscribe with any application by PayPal and they are charging from my account. I complained and they didn't take responsibility

Date of experience: February 8, 2022
Nigeria
5 reviews
4 helpful votes
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Paypal is a good business site for receiveng money and its recommended worldwide but their rates can get outrageous.

Date of experience: February 8, 2022
Oregon
3 reviews
14 helpful votes
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They may be ok for simple financial transactions. They are terrible for dispute resolution. They don't even try. They prefer to just have them disappear magically. They don't make the slightest attempt to understand the issue. Instead the send some generic dumb A** responses. Closed my account. Not that they care. But, it is an act of rebellion. :)

Date of experience: February 7, 2022
Tennessee
1 review
0 helpful votes
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Absolute worst financial service! Locked my account and are holding my money for absolutely no reason! I currently use chime, but any service is better than the trash service provided by paypal!

Date of experience: February 6, 2022
Colorado
4 reviews
1 helpful vote
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Never Again!
February 6, 2022

I've set up a PayPal account so I could pay my renewal fee as a member of a teachers organization. I have never paid using such an account before; I have paid all dues with my debit card. Now that I have set up the account, I still could not pay! Unfortunately, PayPal seems to be the only way to pay my renewal fees. As a result, I was forced to cancel my membership renewal. Now that I am dissatisfied with the whole process, I wanted to close my account. But it would not let me. I also wanted to get rid of some of the information I had put in for my "wallet". Excuse me for being a bit of a luddite, but I prefer the old way of paying for stuff (cold hard cash, but credit/debit for wireless and necessary purchases). Using PayPal just reinforces my belief that this is just another racket.

Date of experience: February 6, 2022
Massachusetts
1 review
0 helpful votes
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Bad business
February 5, 2022

Bad business That's customer business they are rip off they hold my money I feel this is Scam PayPal they are a scam

Date of experience: February 5, 2022
Italy
6 reviews
5 helpful votes
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AUP Violation Fines
January 30, 2022

Be very careful storing money in PayPal.

If you violate any rules which they can make up on the way, they still steal all your funds in your account. Class action has apparently been opened against them for this.

Date of experience: January 30, 2022
TW
1 review
0 helpful votes
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Paypal freeze my money without any explanation of the violation. They said they will freeze my money for 180 days but 180 days is over until now they didn't return my noney, the company is taking my money for their own purpose. Right now i cannot log in on my account they already take my money and never return it.

Date of experience: January 30, 2022
Washington
3 reviews
0 helpful votes
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Beware. I have used paypal for 14 years with no fraudulent transactions or other issues. This spring they decided they would start hording my money for 3 weeks before allowing me to deposit into my bank. Multiple attempts to explain my 15 year old business model with them have failed. If you want your payment processor to arbitrarily be able to steal your money for a few weeks, you have found your processor. I am looking into other options. Also, notice paypal has paid business review services to obscure complaints. Read the fine print. The mysterious review services at the top of search are all paypal paid. Had to find the real reviews here at the bottom of the search page.

Date of experience: January 30, 2022
GB
7 reviews
1 helpful vote
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Rapid payment service
January 28, 2022

Actually, I have tried plenty of various payment methods and payment service but I have never faced something more convenient than paypal. In my opinion, paypal owns everything that you need for receiving and transfering money around the whole world. Moreover, all people around the world have their paypal, at least those ones who live in progressive countries. Of course, sometimes it might be quite inconvenient to transfer money, nevertheless I have never faced any issues with paypal. Everything is executed pretty fast and the recipient always tells me that the money was got.

Date of experience: January 28, 2022
Pennsylvania
1 review
0 helpful votes
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Really sucks..
January 27, 2022

Paypal has blocked me from being able to transfer money directly into my bank. To be more specific, I can't link my bank to Paypal for some odd reason. Meanwhile, I can link my debit card (from that same bank) to Paypal with no problem. I contacted customer service and they are the ones that told me that the system is blocking it for some reason and they can't do anything to fix the issue. So now I'm just stuck with this issue and it's really inconvenient. I'm convinced that Paypal wants to continue to fee me and take my money (because I don't get fees for transfers if it was transferred directly into my bank); maybe that's the only way they make money but I don't like this kind of scheme. Unfortunately, I know several other people going through the same issue... Like if it wasn't for this, I wouldn't have a problem with Paypal... But this makes me dislike it. Like how can you not fix something that your own system is doing?!

Date of experience: January 27, 2022
New York
1 review
0 helpful votes
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Quitting PayPal
January 27, 2022

Quitting PayPal today after 20 years or so. I've used it almost exclusively in the past, I felt the safety of being protected. The last 3-4 disputes all went the other way - mostly Chinese garbage sellers who know how to game PayPal. This time, they charged me tax - not US tax mind you - of $22 and change on a $113 transaction. The tax was not on the invoice before I clicked compete purchase. It was on the receipt they sent me in email. So they just stole $22, I disputed it and PayPal sided with the seller. Goodbye PayPal, you piece of garbage of a company run mostly by garbage foreigners who all hate Americans. Well, $#*! you and goodbye then. Plenty good alternatives. Let's start a movement and all quit PayPal.

Date of experience: January 27, 2022
New York
6 reviews
6 helpful votes
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Overrated
January 25, 2022

Overall very complicated website to use. Refuses to apply the language preferred, keeping a previous one; money received not usable; customer support inexistent etc.

Date of experience: January 25, 2022
Florida
3 reviews
3 helpful votes
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This horrible corporation stole 50$ from me and then stole another 300$. I called the help line, which was extremely unhelpful. If you can rob this evil corporation blind- i highly recommend that you do.

Date of experience: January 25, 2022
New York
6 reviews
28 helpful votes
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Paypal SUCKS!
January 25, 2022

I wish I could give zero stars. I sold a shirt on Depop and shipped it out. The buyer paid on Paypal. Paypal sent 2 small deposits to my bank account to confirm my bank account, except I never received 2 small deposits in my account. The other day I received an email from Paypal saying the payment was returned to the buyer because I am not verified. So the buyer gets her money back and a free shirt. I lost money because of Paypal's incompetence. I am reporting Paypal to the New York State Attorney General.

Date of experience: January 25, 2022
Florida
3 reviews
7 helpful votes
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PayPal's newest scam
January 24, 2022

For the last 2 months I've been dealing with a nightmare! I have PayPal credit and PayPal Mastercard and I have payments set up on autopay with my checking account, so out of the blue I get my payment returned stating insufficient funds so I call my bank and they said that's crazy and my account is fine and they don't even see PayPal trying to submit payment so I end up with 29 dollar fee and call PayPal credit and I do payment over phone and it's fine so again this month it happens so I call again and they said PayPal said my checking account was closed which is a lie so this time I pay off my cards and again PayPal stops it so I do it over the phone because the %#*! Shady PayPal is racking up on fees now 40 dollars for each returned payment nice little scam PayPal but luckily synchrony bank realizes PayPal is at fault and takes care of fees and I completely close out everything dealing with PayPal the scumbag of all paying sites

Date of experience: January 24, 2022
Illinois
1 review
0 helpful votes
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Discover
January 23, 2022

Got scammed on PayPal and discover will not give my money back. Paid roofer who didn't do roof and cost me another 6k to have roof done.

Date of experience: January 23, 2022
Texas
1 review
2 helpful votes
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We had a problem with a purchase refund because the seller did not wanted to meet after a deposit, we reported immediately but unfortunately PayPal wash their hands and instead said that supposedly:" transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection." No explanation no second attempt.

Date of experience: January 22, 2022