• PayPal

PayPal

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Overview

PayPal has a rating of 1.91 stars from 2,746 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PayPal most frequently mention customer service, credit card, and bank account problems. PayPal ranks 168th among Money Transfer sites.

  • Service
    574
  • Value
    521
  • Shipping
    218
  • Returns
    251
  • Quality
    490
Positive reviews (last 12 months): 8.3%
Positive
17
Neutral
6
Negative
182
426
See all photos

What reviewers want you to know

Positive highlights

  • Another aspect that sets PayPal apart is its excellent customer service.
  • Paypal is amizing good for buy and sell and safe money and credit card and contact supourt very very speed is amazing

Critical highlights

  • We found out the hard way that PayPal can freeze an account and hold the money for 180 days.
  • But once again, with no warning, I could no longer access my account without giving them my phone number.
How would you rate PayPal?
Top Positive Review

“I would recommend this”

Andy P.
2/16/24

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

Top Critical Review

“ZERO STARS”

L Y.
3/7/24

I had two fraudulent charges on my account and after repeatedly trying to address the issues via the app I had to call their "help center" only to be told that because I monitor my banking multiple times daily (due to past identity theft) and had to wait until a certain time of day to contact them that, the fraudulent charges made across country from me weren't fraudulent and they're doing nothing. Even though two more fraudulent charges tried to process after they were aware of what was going on. Another from the person that already defrauded me. Oh, but they're so sorry for the inconvenience and our hard-earned money being taken from our account.

Reviews (2,746)

Rating

Timeframe

Other

Reviews that mention popular keywords

180 days (54) phone number (44) customer service (444) credit card (215) bank account (144)
Thumbnail of user snickers4177
1 review
0 helpful votes
March 7th, 2024

I had two fraudulent charges on my account and after repeatedly trying to address the issues via the app I had to call their "help center" only to be told that because I monitor my banking multiple times daily (due to past identity theft) and had to wait until a certain time of day to contact them that, the fraudulent charges made across country from me weren't fraudulent and they're doing nothing. Even though two more fraudulent charges tried to process after they were aware of what was going on. Another from the person that already defrauded me. Oh, but they're so sorry for the inconvenience and our hard-earned money being taken from our account.

Service
Quality
Thumbnail of user paulm5328
2 reviews
1 helpful vote
February 2nd, 2024

I have proof of how Paypal won't help you if you are scammed! This is a serious problem! People with thief identity offering services are tricking people into sending money as friend, if you fall into doing that PAYPAL will DO NOTHING! They allowed this scammers to keep going instead of saying, "Ok we can't give you the money but we will freeze the account of this person," or "We are going to follow up about this email," NOTHING!

Service
Value
Quality
Thumbnail of user joy.f022
1 review
0 helpful votes
March 7th, 2024

Paypal do not refer you to an adviser with problems, instead get a robot bod, that keeps repeating itself.

Also been waiting ages for a refund for something that I cancelled. Eg no item have been received or returned, however, it is taking a long time and it seems like, it is not the shop or the bank problem. So where is the problem?

I am also not sure how their resolution system works either, if no problems are referred.

Thumbnail of user shalondal4
2 reviews
2 helpful votes
January 13th, 2024

I've been with PayPal for years. PayPal today is not customer friendly. Fraud case against online scammers, I wasn't the only one that filed a complaint, PayPal denied the case stating we couldn't find anything. I found out this company is a financial supporter of PayPal while using it's platform for business reactions. Of course I was denied. It's all about their bottom line. There are other options to pay now besides PayPal, use those services.

Products used:
No product was use. Never received what I purchased.

Service
Value
Quality
Thumbnail of user ccs12
1 review
0 helpful votes
June 16th, 2021

J'etais septique et les informations en ligne ne m ont pas rassuré, surtt ceux ici, d ou je viens clarifier qu il s agit bien de Paypal.
2 au 3 juin: communication avec fashion nova qui m informe que ma commande est retournee a leur siege, qu ils ne peuvent la rembourser et me paieront sur une carte cadeau. DHL affichait depuis le 14 mai commande annulé. Commande faite le 1er avril qui etait censee arrivee apres 7 jours mais FN sont des escros.
3 juin: Appel paypal pour me plaindre de ma commande fashion nova qui netais jamais arrivée et qui ne voulais pas me rendre mon argent mais plutot une carte cadeau de la meme valeur
7 juin: Appel de ce numero, une femme tres rassurante qui veut connaitre mes impressions et s assurer que j ai compris la procedure. J etais septique mais on ne m a pri aucune info personnelle
13 juin, sur le sitede paypal, litige clos en ma faveur. Et reception d une carte cadeau fashion nova (probablement fausse vu les avis internet)
14 juin, paypal m a remboursé la totalité du montant sur ma carte :)

Tip for consumers:
don t buy on fashion nova

Products used:
nothing. Paypal luckely refunded me

Service
Value
Quality
Thumbnail of user mawmawd
3 reviews
6 helpful votes
April 20th, 2020
• Updated review

After almost 4 months of back and forth with Paypal and the scammer-ComfyFree, the case is resolved. Paypal found in my favor and I have received a refund to my credit card. I had chatted and messaged them and really bugged them because they kept changing the resolution date to longer away. I filed a complaint at Better Business Bureau. The case was decided in my favor.

Resolution Center sucks and they side with the seller
March 23rd, 2020
• Previous review

Only time I have had a problem is the last 3 months. A seller from China is scamming people. Lots of people. Three month ordeal of comments on the case in the resolution center. Paypal just keeps dragging it on and lets the seller have more time. I will give it little more time and then I'm filing a complaint with the Better Business Bureau.
I received a cheap phone cord instead of the clothes I ordered. $68 the scammer got.

Thumbnail of user stevec2795
1 review
1 helpful vote
February 4th, 2024

I bought a black falcon drone
Used PayPal.
Even with evidence of this scam they refused
The company I bought it from was willing to credit the product purchased
Still, PayPal refused
I'm NOT ever going to use them again
Stay away
I figured they refused because it would have cost them the commission they made
Wish I could report the fraud they pulled on me
Stay away

Thumbnail of user michellel464
3 reviews
0 helpful votes
May 10th, 2020

Been using their services since 2012 - everything has always been super smooth and hassle-free. Would love to use Paypal for the rest of my life.

Thumbnail of user jeffb194
1 review
9 helpful votes
February 3rd, 2024

Absolute nightmare organisation. Withdrew from Financial Ombudsman auspices. Acts entirely in their own interests. Insecure uncooperative, impossible to communicate with. Avoid at all cost. You are simply introducing another level of insecurity into any transactions you make.

Tip for consumers:
PayPal actually unbelievably, cooperated in a fraud against me and also passed personal information about me to an unauthorised third party. They can do this, because they are based in California and are not regulated by the Financial Ombudsman in the UK.

Products used:
None. Stopped in time. Beware: It is very easy to accidentally click on PayPal.

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisea185
4 reviews
10 helpful votes
October 31st, 2023

I ordered some apparel articles from a Chinese company named Beambead. Half of the clothes never got to me. I complained to Paypal, proved my complaint with a fake shipping label provided by the company, and provided all the documentation to them. They still sided with the " seller", of course, because they make money out of the transaction. DO NOT TRUST PAYPAL! I am closing my account and I will never pay anything else through them.

Service
Quality
Thumbnail of user carolm1133
1 review
34 helpful votes
July 29th, 2020

I purchased Birkenstock shoes from a company I was not familiar with which is risky but I used PayPal because of their buyer protection program. The shoes arrived and they are very cheap imitations. I filed a dispute with PayPal. They said I had to return shoes to seller for refund. Shipping to return shoes was 57.00. Almost as much as I paid for them. PayPal will not budge. I guess they care more about the Chinese fraudulent seller than their customers.

Thumbnail of user rusth
1 review
0 helpful votes
July 16th, 2022

I have to say that I've used PayPal now consistently for about 15 months steady receiving gig money anywhere from 10 cents to hundreds and not one time have I had a big problem. I receive payments from some overseas companies and the pay in pounds. The funny part is you see your bal and it says in my currency $5 but by closer inspection it's 1 us dollar and the rest Iin lbs so it has to be converted and no problem or hesitation PayPal converted it to us currency! All this for a fee of 0. Now that's truly awesome! The PayPal for paying it forward in a place that was needed!

Products used:
PayPal payment acct . no fees

Service
Value
Quality
Thumbnail of user shawnsmith2676
1 review
1 helpful vote
February 14th, 2024

So I called about me having something in my shopping cart, but never order it. Yet 2 days later it went through as a order and they won't refund me. Said because it looks like I did from the iP address. This was crazy and the 2nd time I've experienced nonsense with PayPal. Won't be 3rd I assure you.

Thumbnail of user shirleyf935
1 review
1 helpful vote
February 17th, 2024

I was scammed from a seller on PayPal, and I reached out to PayPal for help.Theu contacted me and said they couldn't help me, cause I filed a dispute charge to my credit card company.I would recommend to everyone, not use PayPal,cause they do not stand behind the customer satisfaction policy.I was scammed by a China company,that didn't even specify that it was a Chinese based company on the selliers website.And PayPal doesn't want to get involved.People beware, please

Tip for consumers:
The scam company is Hotdealsus
Pilavix Pte Ltd

Products used:
Ladies blue jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexk514
9 reviews
22 helpful votes
November 24th, 2020

My son because of pandemic playing the games. So I bought through paypal the game, and after what they started to charge my account 1-2-4$ per charge. In 4 days I noticed something wrong (already it was 100$). Complaining to paypal, but they didn't even pick up the phone, they busy. I wrote complain and the refuse to do anything. I think they should just leave the business.

Thumbnail of user evaldi
1 review
11 helpful votes
April 7th, 2020

Long story short, bought a service. The vendor could not offer the service for that date and offer a voucher. I don't want it and open a ticket with paypal to get the money back. Guess what, they reply that this is not covered in the Safety and protection policies.
But why you make me pay if you don't cover me? Use amazon and let these people go home!

Here is the complain number on paypal just to show you that this is not a fake review! PP-D-*******

Thumbnail of user cecild10
4 reviews
5 helpful votes
February 13th, 2024

Terrible company with useless service

Terrible company with useless service. They have such convoluted policies that even their customer service is not able to clarify what it means. I made a payment to a customer and the customer asked me to cancel the transaction as the shipping address was incorrect. Paypal put the transaction on hold and said that it is under review. This is even after calling their support team. Can you imagine that? They told me that it was under review for 24 hours. But they could not tell me why it was under review.

Keep in mind that I am the payer and I called to cancel and they are reviewing me?. No wonder their share price is struggling and dropped from $350 to $60. Clearly in the dumps. A terrible company and must be avoided at all costs. Use Venmo, Stripe, and Square or the bank directly to pay.

Products used:
I was the payer who attempted to cancel the transaction before anything was initiated. Nothing was received.

Service
Value
Quality
Thumbnail of user colinh152
1 review
11 helpful votes
October 20th, 2020

Paypal are a disgrace we use them for protection when buying goods on-line. They support the China scams to no end. They refuse to refund money when they know that us their client has been scammed by some one using their services. They come up with excuse after excuse whilst protecting the Chinese scam companies. Stay away from PayPal. We must all stick together to stop PayPal from lying and cheating their clients ie us. They are crooks and should be held accountable

Thumbnail of user ront191
1 review
0 helpful votes
November 3rd, 2020

Although it took a while, PayPal did correct the problem and refund all of my money. You just have to persevere and of course, be in the right.

Thumbnail of user angryb16
1 review
30 helpful votes
September 4th, 2020

I bought a $40 item which was nothing like what was promised. Paypal was worthless in resolution of my dispute. I was supposed to get a lifelike singing baby shark and I got an 8" hard plastic toy worth about $1. Paypal will only give me a refund if I send the crap back to China - which would cost much more than the refund. I won't use paypal again.

Thumbnail of user stevenn449
1 review
0 helpful votes
July 1st, 2021

I had an incredible experience with PayPal. I had just set up my website and needed to get PayPal going with it to take payments. A customer service rep named Rebecca helped me greatly. She quickly gave me instructions and videos on payment buttons, info to contact the tech support guys if I had problems with integration, got me in touch with the sales team which has given me some great payment tools for my roadshows, and she even gave me some resources to help with funding for my business! I think she works in Arizona. Can't say enough good things about her.

Products used:
paypal buttons, paypal here

Service
Value
Quality
Thumbnail of user olegc13
10 reviews
7 helpful votes
November 30th, 2023

This is probably the worst customer service I have ever met. I do regret I chosen this company for my finance transfers. Customer service specialists respond very slow in chat. Their responses contradict to each other. What they do is just kick the customer out to get rid of him as soon as they can instead of helping him. There was a time when I called their service via the phone and they just hung up. Apart from that, money transfers via PayPal have a lot of problems. E.g. They can allow you to put lots of your money on their crypto balance. After that, there are a lot of problems and delays to take your money back.

Tip for consumers:
There are plenty of other money transfer systems on the market, better take another one

Products used:
Money transfer

Service
Value
Shipping
Returns
Thumbnail of user gt124
7 reviews
9 helpful votes
March 7th, 2024

Wonderful world of high fees Paypal, where your money will get drawn from your account no matter what you do. You'll be able to take money out when they feel like it. Last straw: I cancelled a Fotor subscription 3 days before the draw date, mind you I cancelled it months before woth Fotor, but this was directly with PayPal. It shows fine as inactive, with accurate dates. 3 days later, I get a note from my old bank that they rejected the transaction...Then I get 3 more notices in 2 weeks. Finally, the find my new card and charge that. Mind you, they have documented proof on their site I cancelled DIRECTLY WITH PAYPAL. So, silly me, I dispute it. They credit it, then they reverse the credit because the merchant states they delivered goods...Um, it was a subscription that I used 1 time and paid 40 bucks for because it was awful...But again, I cancelled it ON PAYPAL...Oh, after the review, the date of cancelation magically vanished...But don't worry, I kept the emails...And if they steal this money from me, as I told them, I'll take it back from employees inlays they've never contemplated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyz135
2 reviews
43 helpful votes
May 13th, 2020

I made the mistake of ordering online, the only way to pay was through PayPal. I should have known it was a fraud! I did 1 hour later when I hadn't gotten a receipt! I contacted PayPal for an immediate refund! No way to contact PayPal but email. They denied my request. So far I've appealed 3 times, denied every time. I have proof from UPS which I sent in but they don't care! As far as I'm concerned, PayPal is as much of a criminal as the fraudulent company!

Thumbnail of user bobp1062
1 review
0 helpful votes
October 18th, 2023

Months after moving to a new address, I had ordered a couple of items and used to pay pal to purchase. The items were shipped to the wrong address...My old address, even after the address was changed and prior purchases were shipped to the new address. I spoke with 3 different supervisors at PayPal who agreed they had a glitch in the system but they refuse to refund my money. Their purchase guarantee sucks!

Service
Value
Shipping
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Payment and credit card processing for individuals and merchants.

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1.9
2,746 reviews
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