About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Dear payoneer my Experience with You not Good. So please do the need full
Customer service representative was very professional, patient and understanding.
At some point in the past, Payoneer was the only way I could get my freelancing money, wire transfer was an option but it would cost me a lot of money to do that. I got Payoneer card and I could withdraw anywhere. Up until today, I still withdraw through Payoneer and I am planning to use it to make purchases and save money! The best thing is that Payoneer is constantly upgrading, most recently, there is the Digital Card to make purchases, it sounds appealing to me and I am considering it.
I would say Payoneer customer service excels as well, I don't remember a single time my issue was not resolved, nor delayed, nor ignored nor I had to contact them a thousand times to resolve. It is either resolved on the spot or within a few days because there is a process to follow. I am grateful to Payoneer, rather our family is, father and brother withdrew from their funding sources to my Payoneer account. Payoneer helped an entire family here. Thank you
Alin was very pleasant to speak with he listen to my request and solve my issue thank you very much.
My experience has been amazing, the customer representative has been very polite and the seem less transactions are great. I love the services provided
The customer care agents were very patient and understood my questions.
Hi, recently I called your costumer service in Israel.
The service was great, really helped, but I didn't know you had an phone service until someone on Facebook told me that, which could really be helpful if you put the numbers on your website, but overall the service itself was great and really helpful!
Agent was able to help me with my request about refund though it may take time and long hold but it worth to wait and fund was back to may acount immediately. KUDOS!
Since getting onto the Payoneer platform last year, receiving money from clients and employers around the world has been a breeze. Always connected with their customers, rarely have I ever felt unsatisfied with the service received, even then because of circumstances not really in Payoneer's control. Cool!
The staff is attentive, helpful, and good explanation to help the customer. When the line is cut off, she returned the call. It is very inpressed.
Hello
I contacted Payoneer CS and I asked Inga why do Payoneer allows some customers to have a 1.8% withdraw fee and why some of us pay 2%.
I explained that I did not sign up with Payoneer due to many scams online and I did not want my financial information spread out there so I took the safer route and signed up normally through Payoneer.com.
Later to find out that I am paying extra for trying to be safe and actually be an organic customer with Payoneer and not clicking any fishing links.
After Inga spoke to her supervisor I was told to wait 3 month and try to ask again. This is doesn't make any sense to me, you allow some customers to have a different fee rate without allowing a change, when I asked what should I do in order to receive the discount in the future I did not receive any explanation.
Please take this letter into account and see if you could help me change this.
Thank you
Omer Fintsi
She was very friendly & helpful to me. I hope she will be solved my problem
When it comes to on going payments and marketplace merchant. They are the best!
I'm so happy to join in payoneer. I am satisfied with payoneer service.
Customer service is amazing! It's good that my fellow Pinoy VAs are allowed to speak using our own language.
I've dealt with Payoneer on various occasions and I always feel that they take my problems very seriously and are going to do all the can to resolve the issue. They seen to really care about their clients dilemmas.
She was patient and explained exactly was the issue why my document was not being accepted
Nothing to describe. Good services and response but may be due to heavy load and less customer representative services are a bit slow.
I want to complain Jam - the support I spoke to Yesterday. No help at all. She is Rude and not accommodating. She sounds in a hurry.
I want to commend Kaye for her support. She helps me at all. First, the call was disconnected on her end. I call back, she apologies, I don't know what happen on her end. But still in the end she helps me resolve the issue.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shinder,
Thank you for taking the time to share your review. We have checked it for you, and we are happy to let you know that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved, and we apologize for the wait. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team