About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Sub
change No *******580 to add new no
Hi payoneer team
I am payoneer user last 15 to 18th months I have loss my my phone so pls update my new no *******222
Old no+91*******580
Payoneer really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big business as well. The Payoneer Digital Purchasing Mastercard has some big business and accounting features like multiple cards for your one account to handle different expenses.
But with all the diversity of payment options and currencies enabling users to practically receive money from anywhere in the world and Payoneer is still human. I called at 11pm est, reached a customer service team member called Jam and got my questions answered right away. That was so refreshing to know that when dealing with your hard earned money that someone is their that you can speak to.
They are many other reasons that make Payoneer a plus and as a user, first as a payee and now as a business owner from 2009 I have not been disappointed. They keep improving and adapting to this changing financial world.
Well its good app and secure way to get your money, but they took too much time for verification process, hope you'll take care of that in future
The agent was most helpful to resolve my issue promptly. Anand she is a good listener
I was able to connect with customer care in no time.
The staff named above is patient with clients and keen on details hence offering satisfactory feedback
The Payoneer customer agent was very cooperative and humble. She listened to me carefully and solved my problem.
Muita demora para avaliar os documentos a payoneer demora muito para responder além de não verificar a conta fica exigindo documento
I was having problem with verification and John Conrad assisted me through the process. Waiting for the final approval. Thanks for the assist again
Still account not verified after so many follow up
It was good, the helper was polite and cooperative, a little bit of language issue but they are so wonderful to help me with this matter
One thing I love about Payoneer is its rapid customer care response. If you call in, that is.
They reply speedily. Kind people
Smooth and nice and I like the option to withdraw without a fee
Perfect she was so helpful
Perfect she was so helpful
Perfect she was so helpful
Perfect she was so helpful
Excellent customer service. The representative was very helpful and understood what I enquired about.
My issue was attended to and it was effected immediately.
I love to use payoneer customer service is good always got solution of my issue thanks
Payoneer service is unmatched. It is the best payment system for young entrepreneurs and thouse who encounter geographic limitations. Payoneer has made it possible. Thank you Payoneer.
It was cool. The agent listened and understood my query and I believe it would be resolved
Actually I am new account holder in Payoneer
I have 6 transactions made
I have little delays
But today I was shock that
Payoneer representative say your bank account has been deleted because of payment been reversed back. Some time it's bank holidays
Specially Saturday or Sundays are cloves
Or bank has the problems of link down
Why do Payoneer transactions team has to delete the my personal account which has been given on the online application.
I am bit disappointed by this action
I have receive email of processing of my payment at 8 October
Today 12 October
It's still not been receive in my account
My transactions number: *******
Kindly help me out to resolve this issue
Thank you
Customer I'd
*******
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rameez,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are very sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
Thank you for choosing Payoneer! If you need further assistance with your account verification, please don't hesitate to update your review with your customer ID. We will be more than happy to help.
Stay safe!
Best,
Anna from the Payoneer team