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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The associate was knowledgeable and understood how to respond to my needs
I believe that each and every service oriented company should have good customer support. Payoneer customer service really helps me to reach my goals and solve issues once they arise. Very much appreciated you ongoing support and care guys! Always proud and happy to user Payoneer products in my daily business life.
Очень довольна, перезвонили быстро, ответы четкие и по делу. Вопрос решили. Спасибо за вашу работу
Я новичок на Paayoneer. У меня не возникло особых проблем. Интерфейс понятный, поддержка ответила быстро. Вопрос решили, Я довольна. Спасибо за ваш работу.
Their front line customer support cannot help to save their lives, whether it's a system access issue or training Idk but they just cannot give answers, you have to be in touch with a manager to be able to get straight answers.
And their delays are exponential.
30 days and waiting. Where is my money and why was it not returned faster?
When we need to confirm store info on Etsy, Etsy asked us to add company tax number through Payonner, but they said, Etsy didn't ask them to make it. It is driving us crazy, it is a small issue, but no one come out and fix it.
Even though it does not have customer care in India, but this customer care is very good, whenever I call, they pick up the call, they are not off even on Sundays
I had some issues with my requested documents not being approved so i called the center and was given first hand instructions on what documents were required and correct format etc to upload
I was very apprecited and got the relevant approvals within a 24hr period
It was efficient, they handled my task with brisk pace and found great solutions.
She was amazing! Fast and gave results. Thank you for your help.
It was so easy to connect with the support team, overall 10/10 for management and customer support
For a newbie you might find it hard to access somethings on this banking platform, however I love the easy response and the consideration from the customer care services whenever someone comes up with a complaint.
Es excelente y los servicios que me brinda no los encuentro con otro! Y lo mejor es que si puedo tener una tarjeta débito
Shift transaction / good customer service / able to answer all of my questions
I had an issue trying to register with payoneer, my service operator identified the problem, figured out a customized solution and cleared the way for my journey to success. If it worked for me, you know the rest.
So far am ok with my experience on the app. Great app
Straight to the point and accurate. Authentic and satisfactory
The support agent Diego was very knowledgeable and helped me by answering all my questions
Had a great experience so far with reps from customer service, hight attention to detail, good level of empathy and speed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members