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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great working with payoneer.
Excellent customer care service.
Th customer care agent was so polite and patient.
He consider my issue seriously.
I am a seller on Amazon and payoneer is great way to receive payment.
I was frantic as i had not received my payoneer card. I went to Customer care and chatted with a professional who assured me that my funds were safe and proceeded to order a new card for me at no cost. I am relieved. My trust in payoneer is restored.
Thanks my problem is resolved my some of usd was not showing account but after contacting helpline my issue is resolved thank you so much i love using payoneer... take care
Payoneer is great, but I am having issues with the billing service. My payments are on hold and they are asking for documents to validated my account too frequently (I am not a new user). Not happy with their follow up process. I will move back to PayPal.
I've been using Payoneer for several years now. It works perfectly, low fee and has perfect Customer Service department.
Very Professional and decent customer support. Always there to help their customers. I would strongly recommend Payoneer for all the cash transfers.
Overall my experience was somewhat frustrating at the beginning but eventually with patience I learned the true morals of Payoneer customer service all thanks to Sofie/sofy.
The time between the payment was sent via credit card to the time it hits the account and is cleared is soooooo looooooong it's like a death march.
I like payoneer services it help me to grow in freelance and trading industries. I'm very humbled to payoneer for thisThanks
Payoneer service helps me to build my business and make my life happier. I have used it since it launched and very satisfied about the service.
I would stop using them if I had the choice. The company I work for pays me through these guys, but so far I haven't been able to get my pay. They have quite a bit of my money in "pending" status, but they say I need to fill my tax form out to receive my payment (so I can pay bills, buy food for my CHILDREN etc). I have tried multiple times on multiple different computers to submit my tax forms and the form never submits. I have spoken with 2 chat reps, 2 phone reps, and a supervisor. They say the issue is on their end and it's a high priority issue but I have now waited 48 hours for my paycheck and they're telling me it could be several more days. People plan their lives around getting paid on the date they are supposed to and they expect their pay. Absolutely horrible payment company! They can't give me my pay my employer gave them which is the ONLY service they offer!
Fay did a great job with assisting me with my technical issue.
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I had great customer service with Marva! She did everything in her power to make sure I got my documents approved in a timely manner so that my payments could go through. Thanks a bunch!
I have been trying to activate my card for a while.
There is an activate button that I have not seen on the site
I have been seeking help to activate the card
Good job Mathew thanks for the help!
But I dont like surveys and reviews especially ones that make me type at least 100 characters to complete the review. Thanks reid
Because i can't instant transfer to other my team mate payoneer account for your rules and regulation... I need sometime distribute freelancing payments... but i can't
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
We are sorry to hear of your experience with our services. We would like to take a closer look into it and sort this out for you. Please provide your customer ID and email associated to your Payoneer account.
Thank you,
The Payoneer Team