business logo of Payoneer

PayoneerReviews 9,953

4.4

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
453
value
403
shipping
274
returns
267
quality
390
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Colombia
1 review
0 helpful votes
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Muy atentos y diligentes, es mucho mas facil y rapido al poder comunicarse con una persona que hable español.

Date of experience: June 15, 2018
Argentina
1 review
0 helpful votes
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Excellent customer support
June 17, 2018

My card was stolen. Payonneer's support representitatives were understanding, polite, and professional... An excellent experience for an Argentinian used to deal with local banks.

Date of experience: June 15, 2018
Canada
1 review
0 helpful votes
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Cool kid
June 17, 2018

Exciting good to see superlative meaning brightening smiles for those to be blessed soul to purpose it touched my heart that I'm sure things will be great for all the people I set out this goal to make a difference I'm very happy with my phone call thanks kid... ;)/ 1$$$$$$

Date of experience: June 15, 2018
Nigeria
1 review
0 helpful votes
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The maintenance fee is crazy.
June 17, 2018

But y'all take card maintenance when I haven't even started using the card. Too bad. Can't I put money there na

Date of experience: June 15, 2018
Canada
1 review
0 helpful votes
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Great Service
June 17, 2018

Anna was great. She remembered our last call and resolved my issue immediately. She then confirmed.ed that my issue was escalated and being worked on.

Date of experience: June 15, 2018
California
1 review
0 helpful votes
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The money should be received once the guest has stayed the night at least half. Another idea is having the customer give 25% of the pay to the host at the beginning to ensure less discrepancies.

Date of experience: June 15, 2018
Spain
1 review
0 helpful votes
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Great service!
June 17, 2018

Payoneer has helped me and my family in times when no other bank wanted to. Payoneer was the solution for us.

Date of experience: June 15, 2018
Serbia
1 review
0 helpful votes
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The best company
June 17, 2018

I'm using Payoneer since 2013, and never had any issue with the company.
Am totally secure about my funds management here.

Date of experience: June 15, 2018
Switzerland
2 reviews
0 helpful votes
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Fast and Efficient
June 17, 2018

I contacted Payoneer and received fast, efficient and very helpful information. I will follow their instructions exactly to resolve my case with a merchant.

Date of experience: June 15, 2018
Serbia
1 review
0 helpful votes
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Overall
June 17, 2018

First time using paynoneer. My payments coming in a short time which is very cool. I have pin troubles since i forgot my old one, but Payoneers customer service is one of the best I used. Keep up with a good work.

Date of experience: June 15, 2018
Serbia
1 review
0 helpful votes
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Great
June 17, 2018

Great overall.
This is paying platform which is very easy to handle.
To bad cause local bank had such bad currency conversion commision, and make it senseless the money withdrawal on ATM machines, but nevertheless this is great way to receive payment for your services.

Date of experience: June 15, 2018
BO
1 review
0 helpful votes
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FROM MAD TO GLAD IN ONE CALL
June 17, 2018

It´s clear reps are trained and very knowledgeable in customer service. No robots, no scripts, just help. Thank you

Date of experience: June 15, 2018
Hungary
1 review
0 helpful votes
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Postscript
June 17, 2018

Very good about the administration. I hope that in the future I will have in connection with the payoneer bank, and my actual business at the end will be successful.

Date of experience: June 15, 2018
Pakistan
1 review
0 helpful votes
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Becca the awesome Agent
June 17, 2018

Becca was a great agent to deal with. She knows her thing and doing it insanely awesome. I really enjoyed chatting with her. Would highly recommend. Thanks

Date of experience: June 15, 2018
Bangladesh
1 review
0 helpful votes
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Fully satisefied
June 17, 2018

I was lost my card, and the agent very smoothly help to block my old card and ordered for a new card. Awesome

Date of experience: June 15, 2018
India
1 review
0 helpful votes
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Very nice service and ready to assist. English ascent was very good but a little difficult for me to understand.

Date of experience: June 15, 2018
Nepal
1 review
0 helpful votes
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Very Good Support
June 17, 2018

I really feel good to contact Payoneer Support, they are really very nice to help and fix our problems.

Date of experience: June 15, 2018
Morocco
1 review
1 helpful vote
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Very thankful
June 17, 2018

Great service great customer services thank you so match,
Always quick fast and helpfully reply, very satisfied,
Best online bank in the word

Date of experience: June 14, 2018
Morocco
1 review
0 helpful votes
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I like payoneer
June 17, 2018

Payoneer very good i like it because your card is very easy to use, thanks a lot,
Payoneer very good i like it because your card is very easy to use, thanks a lot,
Regards

Date of experience: June 14, 2018
Thailand
1 review
0 helpful votes
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Contact to unblock my card
June 17, 2018

Very polite and quick response customer service, but still have to wait to unblock my card for more than a week.

Date of experience: June 14, 2018