business logo of Payoneer

PayoneerReviews 9,953

4.4

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
453
value
403
shipping
274
returns
267
quality
390
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Bangladesh
1 review
1 helpful vote
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Money isn't safe
June 23, 2018

Keep money on your account isn't safe on Payoneer. This is really not acceptable to them. I request more security on transactions. It would be better if it asks each time on every transaction.

Date of experience: June 20, 2018
Philippines
1 review
0 helpful votes
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I hope your payment crediting will be faster as we already have to wait for the clearing period. Overall, I am satisfied with Payoneer. I just really pray that the funds can be credited real time.

Date of experience: June 20, 2018
Serbia
1 review
0 helpful votes
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I recently ran into an issue with my latest transaction. I wanted to consult about how the dispute process works. The payoneer service was very helpful and that helped me to understand things. I appreciate the help from Daisy.

Date of experience: June 20, 2018
KR
1 review
0 helpful votes
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Thank you
June 22, 2018

Thank you for support! Hope you support me more in future with kindness!
--------------------------------------------------------------------------------------

Date of experience: June 20, 2018
Bangladesh
1 review
0 helpful votes
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Great support by Payoneer.
June 22, 2018

I am really happy with this support. Thank you Mica. You are very friendly and helpful. I got all question answer properly and my problem solution easily.

Date of experience: June 20, 2018
Pakistan
1 review
0 helpful votes
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Great Experience
June 22, 2018

Great experience of assistance, its such a very good and professional service provided by Payoneer. I really appreciated this service of payoneer.

Date of experience: June 20, 2018
AG
1 review
0 helpful votes
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Edwin was awesome!
June 22, 2018

Edwin was a great help. He resolved my issue without a hassle. It was one of my best customer service experiences in a long time

Date of experience: June 20, 2018
Bangladesh
1 review
0 helpful votes
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Good Service
June 22, 2018

Have a great service payoneer provided. I higly recommend all to take service. Payoneer service is very good with customer support.

Date of experience: June 20, 2018
Pakistan
1 review
0 helpful votes
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Excellent
June 22, 2018

I am very glad that I am using Payoneer's services. They are doing astonishing working around the globe, I would highly recommend you to use Payoneer for your future transactions.

Date of experience: June 20, 2018
Indonesia
1 review
0 helpful votes
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Great experience!
June 22, 2018

I really glad to ask the customer service officer. She was very professional and helpful to answer my questions.

Date of experience: June 20, 2018
Serbia
1 review
0 helpful votes
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Live chat (Support service)
June 22, 2018

Met a guy named Owen, who made my day with his precise answers. He even showed me a couple things regarding different currencies that I had no clue you could do. Real professionalism from his and Payoneer side.

Date of experience: June 20, 2018
Oman
1 review
0 helpful votes
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Payoneer excellent
June 22, 2018

Several time I had pleasure communicating with first line help desk person. I am happy that I was treated in good manner and my problem was solved in excellent way.

Thank you Payoneer.

Date of experience: June 20, 2018
Ireland
1 review
0 helpful votes
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Great customer service NOT!
June 22, 2018

I had a great experience today with the customer service team. Friendly professional and genuine interest in my issue which was fixed in a matter of mins. Delighted with how my call was dealt with and the subsequent outcome. Would highly recommend.

Date of experience: June 20, 2018
Spain
1 review
0 helpful votes
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Japan account
June 22, 2018

I am a customer from Japan and it seems that the Card option is not available, also I can't withdraw to some europe country like France or Spain or the US, it would be nice if we can get those options in a near future.

Kind Regards

Date of experience: June 20, 2018
Tunisia
1 review
0 helpful votes
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First time i transfered a balance from my paypal account to the payoneer for ordering the prepaid card i haven't no idea that my money was going into a prison that my funds will stuck into it and there is no way to get it out only if i the sum reaches 1000 $ or if i received many payment from the companies that deals with payoneer as payment method so i strongly don't recommed to using payoneer.

Date of experience: June 20, 2018
India
1 review
1 helpful vote
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I just create a account yesterday they give me go ahead i take client payment in my account 7828 USD then after that they send me a email to uplaod photo id so uplaod my id then after i talk to support they said everything is fine now after some time i get this amount in my bank account after that 4 hours i try to login i get message your account is blocked. Now i contact to support they a nothing to tell me just saying because of my activity they block but till time i did not make a single activity then how they say like that

Date of experience: June 20, 2018
Bangladesh
1 review
0 helpful votes
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They help customers and make sure their experience is the best-putting customers need first and sure do business with the best prices. Love it

Date of experience: June 20, 2018
Colombia
1 review
0 helpful votes
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A very good company
June 22, 2018

I come from being a paypal user and I must mention that payoneer is way above paypal in every way. Payoneer is really an excellent company and I feel very satisfied to be here.

Date of experience: June 20, 2018
NL
1 review
0 helpful votes
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I had an amazing experience and my worries attended to in the shortest period of time. Prior to this moment, I had my doubts about this platform but now, all my doubts are cleared and I recommend this platform for everybody.

Date of experience: June 20, 2018
District of Columbia
1 review
0 helpful votes
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GOOD
June 22, 2018

Its is very good using payonner
So easy to make payment, and never get an problem with this
Good customer service always

Date of experience: June 20, 2018