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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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For amazon bank account statement please send me pdf file
And your customer services is so good. I like him
Overall experience was nice, they replied politely regarding the issue and told me the solution. Although the solution was long and time consuming, still they did their job well.
I needed help on Russian language
Questions about Airbnb
Transferring
Evgeny was helpful and patient.
Thank you
Payoneer escrow did not "escrow" it took my $1,700 and gave it to the other party without my consent. If your looking for an escrow site or service this is defiantly not the one. I am now out $1,700.
I needed a quick change of my account details and Payoneer reacted quickly at my problem. Very pleased about customer service experience, great people, Adele was great!
Secure and great service to send or receive the payment. I hope they will provide the same as always they do.
Was served by a live person named Kate. She was very professional, courteous and communicated in a manner that made it easy for me to understand. It was nice helping solve those 3 issues.
The account very secure with amazing customer care services. I would recommend for others to have this online platform for global transactions.
On business day, money transfer is only a matter of minutes
On business day, money transfer is only a matter of minutes
For exemple I try to reissue new card. When I clicked button to issue new card, I was kicked off the session and redirected to the login page. After login, I followed to card management page, but once I click that button again, I was kicked off the session.
One more exemple.
I tried to create chat in help section. I filled title, then tried to select category, but can't because drop down selector is fixed to max-height: 200px. So I had to open inspector and increase it to 400px to be able to select right category.
Hope you will fix it.
Pleasing, so far best services, and sweet. Rate - 100/100 with my issues...
Appreciated their services. :)
If you know it, and you want that your clients to be safe, then make a more secure system, (+mobile phone for exemple) and if that's happens from your side, then, the new card should be at your expense and not for mine. But thanks for blocking!
I'm returning back to a company I used to work with, and I couldn't remember my old phone number from 3 years back to access my inactive payoneer account. The customer service woman was sooo patient with me and really helped me feel reassured that we would get this taken care of.
Payoneer always notify me when I got payment. And the withdrawal process is easy. The customer service is very helpful if I get a problem. Please keep up the good work.
I was unaware that Payoneer has a fee that they charge when the account is inactive too long. I was not informed of this fact when I signed up and I was charged without notice when there was no activity for a few months.
They also want people to phone in to cancel their accounts. This fact is not listed on the web site.
This is so good, just saying. Live chat is fast response, he answered all my question with any detail and all is clear. Happy to use payoneer! :)
CS representatives at Payoneer are always patient and very helpful. I would say I actually enjoy calling customer service whenever I have the slightest doubt lol
Everything is marvelous. There are some complexity here and there, otherwise its a great service. I can use my money anywhere i want, Withdraw it anywhere i want. Security is fine too
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aaron,
Once the seller indicates to us that he or she has completed the service, the buyer then has 3 business days to review the service. During this review time there will be messages in the account along with a countdown to give you time to review the service before agreeing to release the funds to the seller or to discuss any issues that may have arised with the order.
If the buyer does not use the dispute tool for that order, or does not Payoneer to report an issue with it, the funds are released automatically to the seller at the end of the 3 business days, which is what happened in this case.
Once the funds are released, it is not possible to retrieve it.
At this time it is best to raise the issue directly with the seller to see if there is anything that can be done to amend the situation.