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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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I called them for a Canadian Bank on Global Payment Service. I came to know what I need to know. Thanks.
Got very proffessional and patient customer service on Live Chat today and all my issues were solved! Thank you Payoneer
The Payoneer APP and website interface is friendly, so is the online chat service. However, I had many issues trying to withdraw from my payoneer account on ATMs in Brazil, mostly because there is no option to see in Payoneer the money amount you do have in your local currency. The taxes to withdraw and check your balance are pretty high in my opinion.
Living in a third world is a big mess. The internet connects me with the advanced economies, I learned a lot online and work online too, but nothing is more appreciated than having Payoneer who helps me to put an icing on my cake by providing a service that gets my pay for me in spite of all the barriers.
I will forever be grateful to Payoneer, plus their customer care rocks, they never seize in making my days.
It's was verry good and easy to understand what you need to do.
The personal is verry good and nice.
A very convenient system which allows me to receive payments from my freelance jobs on a credit card, which I can use internationally.
Unlike Paypal, you can actually get in touch with an agent on Life Chat, and within a few minutes. I waited for about five minutes only, spoke to an agent, and my little technical issue was solved.
I Try find a easy way to get monthly payment from company where i work for more than 8 year witch is located in U. S, but there are to many problems it its takes more thane 10 days and payment request is canceled for poor reasons. My monthly payment was more than $ 700, but to be safe i send test request to our company for $ 100 and i never receive it.
I'm very unhappy with your service.
Very professional and fast service, they are trusted every time feel free during the transaction. Suggestion just add an option of adds funds from the local bank account and debit card, please!
Thanks
I had some issues with my account and the customer service solved it promptly via online chat. The customer support guy was very polite and answered all of my questions quickly. Problem was solved in the matter of 5 minutes...
I really love the service, he was very polite and very helpful, i will recommend, iv'e been looking for a way to solve this issue for a very long time, Benji's service was very helpful
I had an issue and Payoneer Cusomter Service provided Excellent service to resolve the issue. Thank you very much.
Evan helped me out with my card, quite professionally, polite and timely. I appreciate the amazing service that is provided, taken through a step by step method to resolve any issues with Payoneer Card
Overall good, tough to get customer service agent if facing issues in the transaction, need time to get support through chat and call. Sometimes charged more than actual amount and sometimes need times to received payments and transfer amount
The agent help me with my issue, because of the delayed shipping of my master card, and he was very helpful,
I have used Payoneer for almost 4 months and they have provided an answer for every single one of my questions, believe me it has been a loooooooot. Money is always a difficult topic and they have always answered professionally and with a genuine interest of helping me.
I am really shocked how 6523, 54 can just disappear. Amazon paid as usual punctual, but it was never credited on the payoneer account.
I contacted the customer care and they asked me all kind of Screenshots and informations. Then after they replied that they can only investigate if I send them a full screenshot from amazon of the transaction. Of course is this very easy to get from such a small company as amazon. It is nearly impossible.
I am very desparate that the 6523, 54 are lost and I will never see them again :(
Payoneer CS never disappoints me and always helps me whenever there's any problem with my account or I have any questions. Always sort out things quickly. Loving the service. Thank you.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.