business logo of Payoneer

PayoneerReviews 9,953

4.4

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
453
value
403
shipping
274
returns
267
quality
390
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Bangladesh
2 reviews
0 helpful votes
Follow Hussain A.
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I called them for a Canadian Bank on Global Payment Service. I came to know what I need to know. Thanks.

Date of experience: June 22, 2018
Kenya
1 review
0 helpful votes
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Excellent service
June 25, 2018

Got very proffessional and patient customer service on Live Chat today and all my issues were solved! Thank you Payoneer

Date of experience: June 22, 2018
Brazil
1 review
0 helpful votes
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Some issues working abroad
June 25, 2018

The Payoneer APP and website interface is friendly, so is the online chat service. However, I had many issues trying to withdraw from my payoneer account on ATMs in Brazil, mostly because there is no option to see in Payoneer the money amount you do have in your local currency. The taxes to withdraw and check your balance are pretty high in my opinion.

Date of experience: June 22, 2018
GB
1 review
0 helpful votes
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Payoneer is the icing of my cake.
June 25, 2018

Living in a third world is a big mess. The internet connects me with the advanced economies, I learned a lot online and work online too, but nothing is more appreciated than having Payoneer who helps me to put an icing on my cake by providing a service that gets my pay for me in spite of all the barriers.

I will forever be grateful to Payoneer, plus their customer care rocks, they never seize in making my days.

Date of experience: June 22, 2018
Indonesia
1 review
0 helpful votes
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Awesome
June 25, 2018

Payoneer is awesome, it is realy helpful for me to manage my income from my freelance job in the digital world.

Date of experience: June 22, 2018
Romania
1 review
0 helpful votes
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Payoneer services
June 25, 2018

It's was verry good and easy to understand what you need to do.
The personal is verry good and nice.

Date of experience: June 22, 2018
South Africa
1 review
0 helpful votes
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Great service!
June 25, 2018

A very convenient system which allows me to receive payments from my freelance jobs on a credit card, which I can use internationally.

Unlike Paypal, you can actually get in touch with an agent on Life Chat, and within a few minutes. I waited for about five minutes only, spoke to an agent, and my little technical issue was solved.

Date of experience: June 22, 2018
Albania
1 review
1 helpful vote
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Very unhappy with your service
June 25, 2018

I Try find a easy way to get monthly payment from company where i work for more than 8 year witch is located in U. S, but there are to many problems it its takes more thane 10 days and payment request is canceled for poor reasons. My monthly payment was more than $ 700, but to be safe i send test request to our company for $ 100 and i never receive it.

I'm very unhappy with your service.

Date of experience: June 22, 2018
Pakistan
1 review
0 helpful votes
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Excellent Service
June 25, 2018

Very professional and fast service, they are trusted every time feel free during the transaction. Suggestion just add an option of adds funds from the local bank account and debit card, please!
Thanks

Date of experience: June 22, 2018
Indiana
2 reviews
0 helpful votes
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Live Chat
June 25, 2018

The person on the other end was very professional and polite. I would recommend her to anyone that does live chat for any reason.

Date of experience: June 22, 2018
Croatia
1 review
0 helpful votes
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Nice and polite customer support
June 25, 2018

I had some issues with my account and the customer service solved it promptly via online chat. The customer support guy was very polite and answered all of my questions quickly. Problem was solved in the matter of 5 minutes...

Date of experience: June 22, 2018
Nigeria
1 review
0 helpful votes
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Very helpful
June 25, 2018

I really love the service, he was very polite and very helpful, i will recommend, iv'e been looking for a way to solve this issue for a very long time, Benji's service was very helpful

Date of experience: June 22, 2018
Pakistan
1 review
0 helpful votes
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Excellent Service
June 25, 2018

I had an issue and Payoneer Cusomter Service provided Excellent service to resolve the issue. Thank you very much.

Date of experience: June 22, 2018
Kenya
1 review
0 helpful votes
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Evan helped me out with my card, quite professionally, polite and timely. I appreciate the amazing service that is provided, taken through a step by step method to resolve any issues with Payoneer Card

Date of experience: June 21, 2018
India
1 review
0 helpful votes
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Good
June 25, 2018

Still waiting for more information and for payment process and request u to send some more info yo rewiev and work accordingly

Date of experience: June 21, 2018
Bangladesh
1 review
0 helpful votes
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OnlyZitu's Perception
June 25, 2018

Overall good, tough to get customer service agent if facing issues in the transaction, need time to get support through chat and call. Sometimes charged more than actual amount and sometimes need times to received payments and transfer amount

Date of experience: June 21, 2018
Libya
1 review
0 helpful votes
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Good agent
June 25, 2018

The agent help me with my issue, because of the delayed shipping of my master card, and he was very helpful,

Date of experience: June 21, 2018
Costa Rica
1 review
0 helpful votes
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I have used Payoneer for almost 4 months and they have provided an answer for every single one of my questions, believe me it has been a loooooooot. Money is always a difficult topic and they have always answered professionally and with a genuine interest of helping me.

Date of experience: June 21, 2018
Cyprus
1 review
0 helpful votes
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I am really shocked how 6523, 54 can just disappear. Amazon paid as usual punctual, but it was never credited on the payoneer account.

I contacted the customer care and they asked me all kind of Screenshots and informations. Then after they replied that they can only investigate if I send them a full screenshot from amazon of the transaction. Of course is this very easy to get from such a small company as amazon. It is nearly impossible.

I am very desparate that the 6523, 54 are lost and I will never see them again :(

Date of experience: June 21, 2018
Pakistan
1 review
0 helpful votes
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Professional CS
June 25, 2018

Payoneer CS never disappoints me and always helps me whenever there's any problem with my account or I have any questions. Always sort out things quickly. Loving the service. Thank you.

Date of experience: June 21, 2018