business logo of Payoneer

PayoneerReviews 9,953

4.4

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
453
value
403
shipping
274
returns
267
quality
390
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Bulgaria
1 review
0 helpful votes
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Excellent!
June 27, 2018

It will be good if I get my funds back as soon as possible. (the amount that the ATM holded) Everything else is good and i`m satisfied with the services.

Date of experience: June 25, 2018
Mongolia
1 review
0 helpful votes
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Payoneer Is A Lifeline
June 27, 2018

I don't know what I would do without my Payoneer account. It is the only way that I can obtain funds from my UK based PayPal account. The service is excellent and on the rare occasions that I have a question the customer service team are always totally professional and respond with empathy.

I would recommend Payoneer to everyone.

Date of experience: June 25, 2018
MD
1 review
0 helpful votes
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Statement of account
June 27, 2018

I don't speak english very well but i understood everything, the saying was very clear. So it's a big plus

Date of experience: June 25, 2018
Serbia
1 review
0 helpful votes
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Life-Changing Service
June 27, 2018

I don't know what I would do without Payoneer. This is literally the only way to receive money online from my country. Received a lot of money up until now, and never encountered any problems. This is definitely a life-changing service, it improved a lot of lives for sure. I'm really angry at people complaining about Payoneer, please don't listen to them. Yes, they don't respond to customer e-mails often, but you have other options like live chat and phone call.

Date of experience: June 25, 2018
Sri Lanka
1 review
0 helpful votes
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A++ service. Thank you Damian..
June 27, 2018

Very kindness & helpfully service. Also very fast reply. Highly recommended. Thanks...

Date of experience: June 25, 2018
Israel
1 review
0 helpful votes
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Submitting a query
June 27, 2018

I couldn't get a straightforward reply to my question, namely:
"If my client (Deluxe) pays me in USD, will I be able to withdraw the money in USD to my USD account in my Israeli bank?"
The information included in your website left me with doubts, so I sent you a message, but your reply did not address directly my question. After sending another message and getting the same reaction, I felt that I had no choice but to call you and get the assurance that I needed. I got it through your kind answering person.

Date of experience: June 25, 2018
Latvia
1 review
0 helpful votes
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Good experience
June 27, 2018

The support was very responsive and helpful. Support person Becca answered all my questions and resolved my issue quickly. Thank you!

Date of experience: June 25, 2018
Australia
1 review
0 helpful votes
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Really It was Cool.
June 27, 2018

Really It was Cool.My Account got blocked. I was Unable to login to payoneer than i called to payoneer and they make me Okay.

Date of experience: June 24, 2018
Hong Kong
1 review
0 helpful votes
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I opened our companys account 2 days back, on saturday. Having no idea that it doesnt work on saturdays. Documents uploaded as asked by the system. Account opening just took some minutes! Which was very good. But, once i requested payment from my US client, its showing pending review since saturday! Today is monday 25th june 2018. Approached the helpline. The helpline guy said saturday sundays are closed so no processing on those days, monday hopefully review of your payment may get completed and there after 5 working days to show the money in our local bank account!
Sounded Scary to me, as we wont be able to cater to clients if things are always delayed in this pattern. So just 3 stars! System should communicate better with the account holder in order to avoid PANIC! ANXIETY! What if money doesnt come or what if its again goes back! MY CLIENT MAY NOT LIKE IT?

Date of experience: June 24, 2018
Oklahoma
1 review
0 helpful votes
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Responsive when I forgot my PIN!
June 25, 2018

Very quick to fix the problem. Night before we leave the country and realize we don't remember the PIN!

Date of experience: June 23, 2018
Colorado
1 review
0 helpful votes
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Job well done!
June 25, 2018

I needed to set up my account and I was helped swiftly and professionally. The customer service rep was very polite and helpful.

Date of experience: June 23, 2018
Texas
1 review
0 helpful votes
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It's All Good
June 25, 2018

As I called customer service about a problem I found that they had already found and fixed the problem.

Date of experience: June 22, 2018
Nigeria
1 review
0 helpful votes
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Great customer support
June 25, 2018

Great communication and patient enough to answer all my questions. I appreciate the support and hope it continuous like that.
Thanks

Date of experience: June 22, 2018
New Jersey
1 review
0 helpful votes
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Prompt Service
June 25, 2018

The agent that helped me was knowledgeable and very prompt with helping me process my request. Once it was processed my account was linked instantly without any wait for 24 to 48 to 72 hours like most other sites have a waiting period.

Date of experience: June 22, 2018
Panama
1 review
0 helpful votes
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A life saver
June 25, 2018

Payoneer has been so far my support pillar for my freelance work, enabling hassle-free payments from diverse clients and partners, it's availability worldwide has improved the quality of life of many people who wouldn't have access to regular jobs, but that rather became internetpreneurs.

Date of experience: June 22, 2018
Nicaragua
1 review
0 helpful votes
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Gami is awesome
June 25, 2018

Gami has provided the best cust service experience, very polite. She knocked out of the park! Watch out!

Date of experience: June 22, 2018
South Africa
1 review
0 helpful votes
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Very nice service
June 25, 2018

My experience is so awesome, especially customer care officer fay. I recommend Payoneer service for everyone, especially for freelancers.

Date of experience: June 22, 2018
Bangladesh
1 review
0 helpful votes
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Nice
June 25, 2018

Payooner is very good payment service. I like it to use it.
So I am very happy to use it.

I also recommend people to use it...

Date of experience: June 22, 2018
Serbia
1 review
0 helpful votes
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Problems
June 25, 2018

My card was blocked formation.or 5 and more mounts and I didn't know that and didn't have any information. I was realy suprised.
In the meanwhile arrived some funds which I can't see on my account because card was block? I was trying to solve problem with e-mails but there were no answered. So I colled and hope that I solve my problems.

Date of experience: June 22, 2018
Bahrain
1 review
0 helpful votes
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Fast friendly service
June 25, 2018

Fast friendly service got my issue resolved while on the phone with no delays, very responsive. Thank you Michael!

Date of experience: June 22, 2018