From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I like the way the handle every issue with care and mind every details. The English is clear to understand.
I got my issue solved with the very good support from Payoneer.
They are fast and really helpful.
Thank you very much.
I would most definitely recomend your service however the restrictions place on the customers transactions is too stringent in My country Jamaica. I do hope the policies will change soon not to limit the funds one can withdraw in a day.
I had a problem with opening up payoneer account thru GVO. The agent that answered the call was very friendly and listened to the questions I asked. He was very knowledgeable and efficient in locating the problem and how to easily fix it and gave me date and even the TIME an email was sent to me so I could easily fix the problem. By the way was MY error.
The new "Currency Exchange" Option from Payoneer is so exciting! Now we can convert our money to the currency we want and that gives us total freedom to travel and spend our money without loosing much money for the exchange!
Thank you so much Payoneer
They were very patient and understanding, they were very genuine when helping me! I am usually more frustrated after those calls but after this one I was actually calmer!
The experience was outstanding. But first time its really late reply.
Otherwise great expiration.
Thank you
Officer in the customer service is very responsive to complaint. I am happy to receive such a friendly, nice response. Keep the good work.
My agent name was Troy and he was very understanding and very helpful.
He ensure that my needs were met and that i understand completely the issue at hand. He also stayed on the line while I ensure that the email sent was delivered.
I give Troy 5stars
Greatly appreciate their service! When i thought all hope was lost they were able to further assist me
The guy I spoke with exceeded all expectations! He was friendly and could hear the smile on his face. My problem hasnt been solved!
I really love to be a member with you as your reputation is very high. I will let my friends to join with you. Thanks
I was given $5 to my account and before I could even use it because of outrageous fees I was left with $1. Then I find out that using that $1 will results in another $2 feet for using it. So in other words, I could never spend any of the money. Horrible was to take advantage of your customer base by stealing their money. This is a true story too, I wouldn't recommend this method of payment to anyone unless you feel like giving them most of your money.
Great service Thanks. Every since I have been a member I was using the card I would really refer others of this card.
Payoneer Service is really good specially in my country Pakistan. But rules are a bit tough to follow. My one payment is under review since 2 weeks. Hopefully i will get through soon as i have called customer care today.
When I fulfill the information to add the local bank account, the system said that I made something wrong, but it doesn't show me what was wrong,
My experience with my card application was badly handled, I applied for a card with the assistance of Trevo for herbal products. They introduced me to yourselves and l honestly liked the services that you offer. To my surprise l kept requesting for my card that was never shipped and you kept this information for as long as you knew, that Trevo and yourselves had a bad experience and closed their accounts and you included me as if l was one of them. I am just an innocent applicant who required your payoneer card for my future business dealings. I have introduced so many people who are enjoying using your cards. L am very un happy with this. L hoped you will resolve my issue very soon.
PAYONEER IS BEST. I like the payoneer service. Its also helpful for business.its call center also supporting. I like that.
Was ver professional and polite nastya was so helpful, thanks for a very useful experience and extremely helpful customer service
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members