Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Fast and very polite resolved my problem in no time. What took the longest time was the wait on the phone.It was not that long.
Good experience
Very easy to talk with you
Good customers service fast help
Good bank
Easy to use and solve problems
Secure money
First of all i must admitt that i'm surprised how your employees are kind and polite. I thought that solvetion of my problem would be much harder. I'm very thankfull because you help me to solve my problem so fast.
I love payoneer support very very fast response and solved my issue:)
Love Payoneer and love support
Thank you.
The Customer service rep heloped me to understand what I needed to know.
She knew her information and that's the most important when trying to help someone.
The representative was very helpful and if i still can't get my direct deposit to work, he gave me everything i need to call back on Monday, unless it is cleared up before that.
I am using payoneer from long time. May be i am very small customer but they serve me very well. I called for support from Bangladesh they helped me more then Bangladeshi. I wish to give them 10 Star.
Regards
Abdullah All Maruf
The customer service helped me to solve the problem I was facing, the person who talked to me was speaking two languages
This is perfect for me
Sophia was very helpful and she is very helpful I hope I really wish to work with her again. Thanks SOPHIA give her a RAISE
I will never use this preloaded credit card service again because the fees are much too high. There are new account fees and upload fees.
Rep was very helpful. He remained on the line while I filled in my info. When I finished he checked to make sure I had done it correctly and that my account was linked to my company (
Without payoneer can not possible to meet any challenge in this century. I hope it's term & conditions will be compromise to the other countries pepole that the language is not English. Some times they do not able to understand terms to use the payoneer.
Since I started using Payoneer my business has grown further. The team is efficient and transparent.
Nice review and the customer service are great. They are so much approachable and nice. I would love doing the transactions with them still. Well recommended.
All I can say Payoneer is the best international card world wide. If anyone should ask me about recommending an international card I say Payoneer
The support was perfect and efficient. The lady who helped me is Andy and she was professional. She fix my problem with balance and my Master Card and it should be 24h but I got my problem fixed after couple minutes.
I had problems with access to Payoneer application. So I made phone call. Quick answer, polite, helpful, (I think her name is Mary) Thank you very much!
I had to call the call center and the person that talked to me was very professional, objective, clear and did the best he could.
The Rep made me feel that she really wants to help me, she even called me back after I hang up. Her behavior towards the work she does is excellent. Give her a raise or promotion, because people who has attitude like hers will be able to help more people.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.