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PayoneerReviews 9,953

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
453
value
403
shipping
274
returns
267
quality
390
This company responds to reviews on average within 4 days

Instant Feedback

1 review
Belize
1 review
1 helpful vote
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Great costumer service
July 24, 2018

Fast and very polite resolved my problem in no time. What took the longest time was the wait on the phone.It was not that long.

Date of experience: July 20, 2018
Morocco
1 review
0 helpful votes
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Good
July 24, 2018

Good experience
Very easy to talk with you
Good customers service fast help
Good bank
Easy to use and solve problems
Secure money

Date of experience: July 20, 2018
Montenegro
1 review
0 helpful votes
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You are verry proffesional
July 24, 2018

First of all i must admitt that i'm surprised how your employees are kind and polite. I thought that solvetion of my problem would be much harder. I'm very thankfull because you help me to solve my problem so fast.

Date of experience: July 20, 2018
Bangladesh
1 review
0 helpful votes
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Friendly Support
July 24, 2018

I love payoneer support very very fast response and solved my issue:)

Love Payoneer and love support
Thank you.

Date of experience: July 20, 2018
Belize
1 review
0 helpful votes
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Excellent
July 23, 2018

The Customer service rep heloped me to understand what I needed to know.

She knew her information and that's the most important when trying to help someone.

Date of experience: July 20, 2018
Iowa
1 review
1 helpful vote
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Direct deposit issues
July 23, 2018

The representative was very helpful and if i still can't get my direct deposit to work, he gave me everything i need to call back on Monday, unless it is cleared up before that.

Date of experience: July 20, 2018
Bangladesh
1 review
0 helpful votes
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Great Work
July 24, 2018

I am using payoneer from long time. May be i am very small customer but they serve me very well. I called for support from Bangladesh they helped me more then Bangladeshi. I wish to give them 10 Star.

Regards
Abdullah All Maruf

Date of experience: July 20, 2018
Morocco
1 review
0 helpful votes
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Very great customer service
July 22, 2018

The customer service helped me to solve the problem I was facing, the person who talked to me was speaking two languages
This is perfect for me

Date of experience: July 20, 2018
India
1 review
0 helpful votes
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5
July 22, 2018

Sophia was very helpful and she is very helpful I hope I really wish to work with her again. Thanks SOPHIA give her a RAISE

Date of experience: July 20, 2018
Pennsylvania
2 reviews
1 helpful vote
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Fees too high
July 22, 2018

I will never use this preloaded credit card service again because the fees are much too high. There are new account fees and upload fees.

Date of experience: July 20, 2018
Massachusetts
1 review
1 helpful vote
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Help on registering with payoneer
July 22, 2018

Rep was very helpful. He remained on the line while I filled in my info. When I finished he checked to make sure I had done it correctly and that my account was linked to my company (

Date of experience: July 20, 2018
Bangladesh
1 review
0 helpful votes
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Excellent
July 22, 2018

Without payoneer can not possible to meet any challenge in this century. I hope it's term & conditions will be compromise to the other countries pepole that the language is not English. Some times they do not able to understand terms to use the payoneer.

Date of experience: July 19, 2018
India
1 review
0 helpful votes
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Awesome Service
July 22, 2018

Since I started using Payoneer my business has grown further. The team is efficient and transparent.

Date of experience: July 19, 2018
Philippines
1 review
0 helpful votes
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Very great
July 22, 2018

Nice review and the customer service are great. They are so much approachable and nice. I would love doing the transactions with them still. Well recommended.

Date of experience: July 19, 2018
Jamaica
1 review
0 helpful votes
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Payoneer is the best choice
July 21, 2018

All I can say Payoneer is the best international card world wide. If anyone should ask me about recommending an international card I say Payoneer

Date of experience: July 19, 2018
Serbia
1 review
0 helpful votes
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Great service
July 21, 2018

The support was perfect and efficient. The lady who helped me is Andy and she was professional. She fix my problem with balance and my Master Card and it should be 24h but I got my problem fixed after couple minutes.

Date of experience: July 19, 2018
Israel
1 review
0 helpful votes
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Really recommended
July 21, 2018

I had problems with access to Payoneer application. So I made phone call. Quick answer, polite, helpful, (I think her name is Mary) Thank you very much!

Date of experience: July 19, 2018
Israel
1 review
0 helpful votes
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Helpful
July 21, 2018

Joseph has been very accommodating and helpful. And he addressed and helped me fix my concern easily.

Date of experience: July 19, 2018
France
1 review
0 helpful votes
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Great service
July 21, 2018

I had to call the call center and the person that talked to me was very professional, objective, clear and did the best he could.

Date of experience: July 19, 2018
Philippines
1 review
0 helpful votes
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The Rep is Excellent!
July 21, 2018

The Rep made me feel that she really wants to help me, she even called me back after I hang up. Her behavior towards the work she does is excellent. Give her a raise or promotion, because people who has attitude like hers will be able to help more people.

Date of experience: July 18, 2018